Ulta Beauty’s Quest For The Ultimate Omni-Channel Experience

Almost two years after an intensive e-commerce upgrade, Ulta Beauty is making steady progress toward its goal of reaching 10% of total sales via the Internet — a major milestone in the cosmetics segment.

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THE CURRENT ISSUE

  • BCBG Enhances Its Omni-Channel Strategy
    BCBG Enhances Its Omni-Channel Strategy

    Here’s how a leading fashion retailer relies on a cloud-based enterprise commerce solution to improve the in-store experience and drive its overall omni-channel strategy.

  • Operational Shrink: A Growing Threat
    Operational Shrink: A Growing Threat

    Omni-channel retail, mobile payments, and new store concepts are creating new ways to sell. They’re also creating new exposure to operational loss.

  • The Many Forms Of Innovation
    The Many Forms Of Innovation

    Innovation happens in real time, in real stores, and when it fails, it fails fast and cheap by design.

  • Personalization, Mobilization, And The Fight To Not Be Creepy
    Personalization, Mobilization, And The Fight To Not Be Creepy

    I know you really like chocolate. Heck, you ate $10 dollars worth last Saturday. So because I value you and put you first above all others, I went ahead and filled a basket with nothing but chocolate. Don’t worry; I have coupons, and I’ll use the credit card you used last Thursday. I’ll meet you by your car, unless you want me to just meet you at your house.

  • Bluemercury’s Omni-Channel Odyssey
    Bluemercury’s Omni-Channel Odyssey

    How an ahead-of-its-time, high-end cosmetics merchant moved from purely clicks to an 80-store-andgrowing omni-channel powerhouse.

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RETAIL INDUSTRY RESEARCH

Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing Tech Spending 2015: The Any-Channel Revolution Takes Shape
Omni-Channel Retail Supplement Omni-Channel Supply Chain Tech Spending 2015
Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform. Consumer expectations of a seamless omni-channel experience are reinventing the supply chain. In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel.

More Industry Research

RETAIL GUEST EXPERT SERIES

  • Mobility, Compliance, And ROI: Getting The Most From Your WFM Solution
    Mobility, Compliance, And ROI: Getting The Most From Your WFM Solution

    Studies continue to show that positive employee engagement is a key factor in promoting sales growth, increased customer satisfaction, and reduced turnover. So why is it not a bigger priority for many companies?

  • With Big Data and Analytical Tools In Hand, The Challenge Is Human For E-Retailers
    With Big Data and Analytical Tools In Hand, The Challenge Is Human For E-Retailers

    The world’s leading e-retailers now understand the promise of big data and analytics. They know competitors are finding insights and making advances, and many have seen their own pilot projects deliver measurable gains in marketing efficiency, customer loyalty, sales or margins.

  • Summer’s Here - So Let’s Think About The Holidays!
    Summer’s Here - So Let’s Think About The Holidays!

    Gary Whittemore is Global Sales and Marketing Director at Experian FootFall

  • What’s The Best Model For Building An Agile International Business?
    What’s The Best Model For Building An Agile International Business?

    Competition has pushed the boundaries of retail quite literally in new directions. Saturation in developed markets is driving retailers to find new, untapped resources for profit growth; recent Euromonitor statistics revealed that while mature markets represent 58% of global retail sales, the market only grew by 2% between 2013 and 2014.

  • Why You Need A Second Source For Mobile Power
    Why You Need A Second Source For Mobile Power

    Just when you thought batteries and chargers weren’t sexy. Retailers don’t tend to think about batteries until it’s too late. Talk to anyone inside the enterprise who’s experienced a productivity stand-still due to a powerless mobile device, and you’ll quickly understand the need for a second source for mobile power. Yet, some retailers are concerned about voiding warranties. GTS’ Kadie Barrington talks to Erin Harris about why a second source provider for mobile power is absolutely critical to your business.

More From The Expert Series

FEATURED CONTENT

  • Hardware Co-Op Builds Better Service With Lucas Systems

    Do it Best Delivers More Accurate, Efficient Order Fulfillment with a Lucas Mobile Work Execution System Featuring the Jennifer™ Mobile Multi-Modal Picking Application.

  • IHL Study: Retailers Are Focused On LAN/WAN Security And EMV Compliance – Part 2

    In the last blog, I shared IHL Group’s findings from the “2015 Store Infrastructure Study”. Primarily, I looked at the WiFi results and the realization that stores need to upgrade their networks to support new cloud-based internal and customer-facing applications. Now let’s dig into the security part of the results.
    According to the survey, 54% of respondents consider their WAN/LAN network security “currently ready.” Another 34% say they’ll be ready within 12 months.

  • IHL Study: Retailers Ready To Spend On Innovation And Its Underlying Architecture – Part 1

    As retailers head to the cloud with more of their applications, many have noticed an increased demand on in-store WiFi. Therefore, it’s no surprise that retailers are focused on upgrading their WiFi over the coming months.

  • The Bandwidth Bottleneck

    For the past few months, my colleagues and I have been traveling the country, hosting CIO dinners. We do so to learn about key issues and trends and to provide a venue for CIOs to share experiences with their peers. Lots of good food but even better conversations.

  • Kiosks & Kids: Attracting A Tech-Savvy Generation Through Education And Play

    When I walk through retail environments, I am on constant alert – looking for innovative design concepts, unique displays and the ways consumers engage with their surroundings.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Empower Software Solutions
    Empower Software Solutions

    Empower Software Solutions provides innovative HR and workforce solutions for thousands of organizations, from small and medium businesses to some of the world’s largest retailers, manufacturers, and financial services companies.  With integrated solution suites featuring payroll and HR management, tax software and outsourcing, workforce management, and talent management, Empower Software provides the most flexible solutions and superior technology, backed by the industry’s best service. Whether cloud-based or on-premise, via laptop or mobile device, Empower helps organizations achieve their people-powered objectives by creating a passionate, energized workforce.

  • UPS
    UPS

    UPS is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. The company provides convenient, flexible solutions to help e-commerce customers enhance the online shopping experience.

  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology, a privately held Corporation, develops in-house and provides high-quality, advanced retail management software systems to retail organizations.

  • EarthLink
    EarthLink

    A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.

  • ShopperTrak
    ShopperTrak

    Since 1993, ShopperTrak has been helping retailers, malls and entertainment venues around the globe learn who is coming in their doors, where they’re going, and how to make the most of that information.

  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

View All Our Featured Suppliers

FROM THE EDITOR'S DESK

  • Test, Measure, Repeat, Succeed—In Stores
    Test, Measure, Repeat, Succeed—In Stores

    When e-commerce really started to take off a few years back, it didn’t take cross-channel retailers long to realize the incredible value of the channel’s traceability. Behind the scenes, e-commerce site data—down to the click—was analyzed and scrutinized like a UFO at Area 51. Data scientists in lab coats crunched numbers and ran A/B tests under the watchful eyes of suit-clad executives, all unbeknownst to the customer. And thus, in a matter of months, the retail industry learned more about consumer demand patterns than it had in a hundred years.

Coming Soon: Innovative Retail Technologies

You’ve probably noticed that we’ve been covering innovation in retail extensively over the past several months. That’s by design, and we have you, our dedicated readers, to thank. You’re in the throes of experiencing the retail’s industry’s evolution, and so are we.

EMV Isn’t For Everyone

I’ll admit that I’m growing a little weary of writing and talking about EMV. Maybe you’re getting even a little more tired of reading and hearing about it. But, bear with me for a minute. I’m not going to try to sell you anything, or persuade you with fear, uncertainty and doubt.

Overcoming The Overwhelming In Mobile Retailing

Deloitte’s annual report, Global Powers of Retailing, focuses this year’s theme on innovation. The report takes a deep dive into how retailers are using innovations to address the various changes impacting their businesses. Not surprisingly, one of the top five trends discussed in the report is the proliferation of mobile retailing. Indeed, Deloitte reports a projected 65% of the global population will be using a mobile phone in 2015 and an estimated 83% of Internet usage will be through handheld devices, and that mobile payments and location-based marketing will play a larger role in the coming year. As such, retailers are taking actions to accommodate the customer’s affinity for mobile.

No Cash, Plenty Of Compromise

The Danish Parliament just proposed a law, backed by the Danish Chamber of Commerce, that would allow retailers to refuse to accept cash payments.

More From The Editor

ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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THE TOP 10 OF 2014

ISR Top 10 Of 2014

RETAIL EVENTS

eTail East 2015

August 10 - 13, 2015
Boston, MA

Retail Delivery Connect

August 24 - 26, 2015
Miami, FL

Retail Delivery Connect

August 24 - 26, 2015
Miami, FL

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL
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FEATURED PRODUCTS

  • Searchlight For Retail Software
    Searchlight For Retail Software

    Take your business to the next level with March Networks Searchlight for Retail. Integrating high-quality surveillance video with point-of-sale (POS) transaction data and highly-accurate analytics, Searchlight delivers powerful insights into key areas of your business.

  • Compliance Networks Reflection - Transportation Performance Audit
    Compliance Networks Reflection - Transportation Performance Audit

    New, entry-level audit service enables retailers to recover lost profits, gain actionable business intelligence, and experience best-in-class vendor compliance with a very low implementation cost.

  • Secure POS Transport
    Secure POS Transport

    As a merchant, you need fast, secure and reliable connections to credit card processors. EarthLink’s Direct Connect service gives you the advantage of private connections to leading payment processing vendors such as First Data, Chase Paymentech and American Express.

  • Celerant Command Retail Web Development E-Commerce
    Celerant Command Retail Web Development E-Commerce Celerant has developed and launched over 33 custom sites for various clients, for both first time e-commerce retailers and also retailers that decided to replace their pre-existing, established sites.
  • SATO Shade And Sequential Marking Systems
    SATO Shade And Sequential Marking Systems

    Sato/Meto’s sequential labelers assure high quality and flexibility for shade marking and other consecutive numbering applications. Most commonly used by apparel manufacturers, these systems provide a quick and easy means of identifying cut, size, and ply number information on cut work fabric bundles.

  • Jennifer Mobile
    Jennifer Mobile

    Mobile Apps Designed for Ease and Efficiency

    Jennifer™ is the voice and name of the Lucas mobile application and the core component of our voice picking and Mobile Work Execution solutions. Jennifer Mobile streamlines hands-on processes for warehouse associates who wear headsets and a rugged mobile computer that allow them to communicate with Jennifer in a two-way conversation.

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