Ulta Beauty’s Quest For The Ultimate Omni-Channel Experience

Almost two years after an intensive e-commerce upgrade, Ulta Beauty is making steady progress toward its goal of reaching 10% of total sales via the Internet — a major milestone in the cosmetics segment.

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THE CURRENT ISSUE

  • Ulta Beauty’s Quest For The Ultimate Omni-Channel Experience
    Ulta Beauty’s Quest For The Ultimate Omni-Channel Experience

    Almost two years after an intensive e-commerce upgrade, Ulta Beauty is making steady progress toward its goal of reaching 10% of total sales via the Internet — a major milestone in the cosmetics segment.

  • Personalization, Mobilization, And The Fight To Not Be Creepy
    Personalization, Mobilization, And The Fight To Not Be Creepy

    I know you really like chocolate. Heck, you ate $10 dollars worth last Saturday. So because I value you and put you first above all others, I went ahead and filled a basket with nothing but chocolate. Don’t worry; I have coupons, and I’ll use the credit card you used last Thursday. I’ll meet you by your car, unless you want me to just meet you at your house.

  • Mobile POS Growth: Steady, But Not Staggering
    Mobile POS Growth: Steady, But Not Staggering

    Epson’s front-row seat to mobile deployment indicates steady adoption, with a coming boost from the proliferation of cloud applications.

  • Operational Shrink: A Growing Threat
    Operational Shrink: A Growing Threat

    Omni-channel retail, mobile payments, and new store concepts are creating new ways to sell. They’re also creating new exposure to operational loss.

  • The Many Forms Of Innovation
    The Many Forms Of Innovation

    Innovation happens in real time, in real stores, and when it fails, it fails fast and cheap by design.

More From The Current Issue

RETAIL INDUSTRY RESEARCH

Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing Tech Spending 2015: The Any-Channel Revolution Takes Shape
Omni-Channel Retail Supplement Omni-Channel Supply Chain Tech Spending 2015
Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform. Consumer expectations of a seamless omni-channel experience are reinventing the supply chain. In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel.

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RETAIL GUEST EXPERT SERIES

  • Mobility, Compliance, And ROI: Getting The Most From Your WFM Solution
    Mobility, Compliance, And ROI: Getting The Most From Your WFM Solution

    Studies continue to show that positive employee engagement is a key factor in promoting sales growth, increased customer satisfaction, and reduced turnover. So why is it not a bigger priority for many companies?

  • With Big Data and Analytical Tools In Hand, The Challenge Is Human For E-Retailers
    With Big Data and Analytical Tools In Hand, The Challenge Is Human For E-Retailers

    The world’s leading e-retailers now understand the promise of big data and analytics. They know competitors are finding insights and making advances, and many have seen their own pilot projects deliver measurable gains in marketing efficiency, customer loyalty, sales or margins.

  • Summer’s Here - So Let’s Think About The Holidays!
    Summer’s Here - So Let’s Think About The Holidays!

    Gary Whittemore is Global Sales and Marketing Director at Experian FootFall

  • What’s The Best Model For Building An Agile International Business?
    What’s The Best Model For Building An Agile International Business?

    Competition has pushed the boundaries of retail quite literally in new directions. Saturation in developed markets is driving retailers to find new, untapped resources for profit growth; recent Euromonitor statistics revealed that while mature markets represent 58% of global retail sales, the market only grew by 2% between 2013 and 2014.

  • Why You Need A Second Source For Mobile Power
    Why You Need A Second Source For Mobile Power

    Just when you thought batteries and chargers weren’t sexy. Retailers don’t tend to think about batteries until it’s too late. Talk to anyone inside the enterprise who’s experienced a productivity stand-still due to a powerless mobile device, and you’ll quickly understand the need for a second source for mobile power. Yet, some retailers are concerned about voiding warranties. GTS’ Kadie Barrington talks to Erin Harris about why a second source provider for mobile power is absolutely critical to your business.

More From The Expert Series

FEATURED CONTENT

  • Hardware Co-Op Builds Better Service With Lucas Systems

    Do it Best Delivers More Accurate, Efficient Order Fulfillment with a Lucas Mobile Work Execution System Featuring the Jennifer™ Mobile Multi-Modal Picking Application.

  • IHL Study: Retailers Are Focused On LAN/WAN Security And EMV Compliance – Part 2

    In the last blog, I shared IHL Group’s findings from the “2015 Store Infrastructure Study”. Primarily, I looked at the WiFi results and the realization that stores need to upgrade their networks to support new cloud-based internal and customer-facing applications. Now let’s dig into the security part of the results.
    According to the survey, 54% of respondents consider their WAN/LAN network security “currently ready.” Another 34% say they’ll be ready within 12 months.

  • IHL Study: Retailers Ready To Spend On Innovation And Its Underlying Architecture – Part 1

    As retailers head to the cloud with more of their applications, many have noticed an increased demand on in-store WiFi. Therefore, it’s no surprise that retailers are focused on upgrading their WiFi over the coming months.

  • The Bandwidth Bottleneck

    For the past few months, my colleagues and I have been traveling the country, hosting CIO dinners. We do so to learn about key issues and trends and to provide a venue for CIOs to share experiences with their peers. Lots of good food but even better conversations.

  • Kiosks & Kids: Attracting A Tech-Savvy Generation Through Education And Play

    When I walk through retail environments, I am on constant alert – looking for innovative design concepts, unique displays and the ways consumers engage with their surroundings.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Ceridian
    Ceridian

    Dayforce makes live, interactive Key Performance Indicators (KPIs) an integral part of the workforce management process. For your managers, this means the confidence of having the right information in the right context. For your company, it means less paid manager time on workforce processes and better, more consistent decision-making aligned with corporate priorities.

  • SATO America
    SATO America

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • NetSuite
    NetSuite

    NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.

  • ShopperTrak
    ShopperTrak

    Since 1993, ShopperTrak has been helping retailers, malls and entertainment venues around the globe learn who is coming in their doors, where they’re going, and how to make the most of that information.

  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • Lucas Systems, Inc.
    Lucas Systems, Inc.

    Since 1998, Lucas Systems has been helping retail fulfillment centers improve hands-on processes and workflows without changing their WMS systems. DCs using Jennifer mobile applications average 36 percent gains in picking productivity.

View All Our Featured Suppliers

FROM THE EDITOR'S DESK

  • Test, Measure, Repeat, Succeed—In Stores
    Test, Measure, Repeat, Succeed—In Stores

    When e-commerce really started to take off a few years back, it didn’t take cross-channel retailers long to realize the incredible value of the channel’s traceability. Behind the scenes, e-commerce site data—down to the click—was analyzed and scrutinized like a UFO at Area 51. Data scientists in lab coats crunched numbers and ran A/B tests under the watchful eyes of suit-clad executives, all unbeknownst to the customer. And thus, in a matter of months, the retail industry learned more about consumer demand patterns than it had in a hundred years.

Coming Soon: Innovative Retail Technologies

You’ve probably noticed that we’ve been covering innovation in retail extensively over the past several months. That’s by design, and we have you, our dedicated readers, to thank. You’re in the throes of experiencing the retail’s industry’s evolution, and so are we.

EMV Isn’t For Everyone

I’ll admit that I’m growing a little weary of writing and talking about EMV. Maybe you’re getting even a little more tired of reading and hearing about it. But, bear with me for a minute. I’m not going to try to sell you anything, or persuade you with fear, uncertainty and doubt.

Overcoming The Overwhelming In Mobile Retailing

Deloitte’s annual report, Global Powers of Retailing, focuses this year’s theme on innovation. The report takes a deep dive into how retailers are using innovations to address the various changes impacting their businesses. Not surprisingly, one of the top five trends discussed in the report is the proliferation of mobile retailing. Indeed, Deloitte reports a projected 65% of the global population will be using a mobile phone in 2015 and an estimated 83% of Internet usage will be through handheld devices, and that mobile payments and location-based marketing will play a larger role in the coming year. As such, retailers are taking actions to accommodate the customer’s affinity for mobile.

No Cash, Plenty Of Compromise

The Danish Parliament just proposed a law, backed by the Danish Chamber of Commerce, that would allow retailers to refuse to accept cash payments.

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ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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THE TOP 10 OF 2014

ISR Top 10 Of 2014

CURRENT RETAIL HEADLINES

  • Meijer ‘Thrifty Acres’ Location Recognized For Making History

    Fifty-three years after Hendrik Meijer and his son, Fred, leveraged their successful grocery business on a risky innovative idea, the Michigan Historical Commission has recognized Meijer for making history on the site of its original “Thrifty Acres” store. A Michigan Historical Marker was unveiled today on the site of the nation’s first supercenter.

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RETAIL EVENTS

eTail East 2015

August 10 - 13, 2015
Boston, MA

Retail Delivery Connect

August 24 - 26, 2015
Miami, FL

Retail Delivery Connect

August 24 - 26, 2015
Miami, FL

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL
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FEATURED PRODUCTS

  • Retail Multi-Touch Kiosk
    Retail Multi-Touch Kiosk The Retail Multi-Touch kiosk features the latest smart phone and tablet device multi-touch applications available.
  • WAVE Communicators
    WAVE Communicators

    Twisted Pair’s WAVE ® software simplifies communications for enterprises of all sizes by removing technology barriers to seamless interoperability. Unique for its software-only approach and compelling for its unmatched functionality, flexibility and performance, WAVE connects and extends the IP-centric enterprise and the mobile workforce using two-way radio systems, smartphones, desktop IP phones, PCs and industry-standard unified communication and collaboration applications.

  • AccuTouch Terminal
    AccuTouch Terminal

    Dirty fingerprints, dry fingerprints, wet fingerprints, damaged fingerprints... in the real world nearly any fingerprint condition can be quickly read by the Maximus AccuTouch workforce management solution.

  • Flexible Vendor Scorecards for Performance Improvement
    Flexible Vendor Scorecards for Performance Improvement Communicate vendor performance, expectations, and details in an accurate, complete, and timely manner. Most retail organizations have siloed data across the enterprise. If aggregated, this data allows for better decision making and provides objective information to collaborate with vendors. Compliance Networks can work with you to turn disparate data into actionable information.
  • Honeywell MS7600 Series Horizon®
    Honeywell MS7600 Series Horizon® MS7620 is a compact in-counter hands free laser bar code scanner with a dense 20-line scan pattern that provides fast, efficient throughput. The use of IR laser activation further enhances operator efficiency and productivity, by allowing the user to instantaneously “wake” the unit from sleep mode and read a bar code. Each MS7620 is equipped with an integrated EAS deactivation antenna that provides simultaneous scanning and deactivation of security tags. An RS232 auxiliary port allows for connection of a hand held bar code scanner for bulky, oversized objects.
  • SuiteCommerce
    SuiteCommerce

    NetSuite’s SuiteCommerce platform was built with the idea that your commerce systems are no longer standalone channels. SuiteCommerce unifies POS and ecommerce with your core operational business systems—inventory and order management, CRM, merchandising, marketing and financials.

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