Some in-store management roles to be eliminated to improve shopper service.
Sprint Tests Home Delivery Service
Wireless carrier companies are often trying new promotions to get subscribers to switch to their service, but Sprint is bringing the store to the customers. The wireless retailer is going to begin testing a home delivery service, called Direct 2 You, for smartphones.
Survey Says Mobile Payment Interest Increasing
Since its launch six months ago, Apple Pay has been gaining ground on PayPal, according to a new survey by 451 Research, the results of which were announced this week. The survey was conducted in March, and featured 4,168 primarily North American respondents. 451 Research examined several factors in the survey, including perspective on security, customer satisfaction, and usage of Apple Pay.
New Report Tells Retailers, “Value Your Customers, And They Will Value You Back.”
2015 Customer Experience Trends Report reveals customer experience best practices.
Survey Shows Loyalty Counts
Retailers from all facets of industry offer loyalty programs because they're a way to market to their customer base and offer a bonus to consumers. Whether they're offered by restaurants or department stores, loyalty programs provide an incentive for consumers to visit the retailer to maximize their benefits. A new survey by Bond Brand Loyalty, a company that helps some of the world's most influential brands offer loyalty programs, reveals the programs' consumer perspective, engagement, and more.
THE CURRENT ISSUE
Defining Innovation With The Customer Experience
Dave Finnegan is one of the retail industry’s best and brightest CIOs, as he’s known for his technical and business acumen as well as his appreciation for innovation.
Web-Based Exception Reporting Boosts Productivity
Coborn’s eases the LP investigation with its new exception-based reporting (EBR) tool by linking video, garnering real-time data, and lightening IT’s burden.
The Minds Behind Neiman Marcus’ Digital Merchandising
How an iconic retailer’s innovation lab vets the popular yet pragmatic customer-facing technology it ultimately deploys to stores.
Big Growth Ahead For Global E-Commerce
Logistics experts are bullish on the value of pursuing global markets, and they’re building solutions to help retailers get there.
Order Fulfillment Meets Personalization
Adore Me grew its revenue more than 300% in 2014, in part from the help of its new distribution and logistics provider.
RETAIL INDUSTRY RESEARCH
|Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities||Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing||Tech Spending 2015: The Any-Channel Revolution Takes Shape|
|Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform.||Consumer expectations of a seamless omni-channel experience are reinventing the supply chain.||In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel.|
RETAIL GUEST EXPERT SERIES
Why You Need A Second Source For Mobile Power
Just when you thought batteries and chargers weren’t sexy. Retailers don’t tend to think about batteries until it’s too late. Talk to anyone inside the enterprise who’s experienced a productivity stand-still due to a powerless mobile device, and you’ll quickly understand the need for a second source for mobile power. Yet, some retailers are concerned about voiding warranties. GTS’ Kadie Barrington talks to Erin Harris about why a second source provider for mobile power is absolutely critical to your business.
4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success
Leading retailers are leveraging Big Data and edge analytics to improve customer experience and operational efficiency, while increasing sales. A tremendous volume of data can be generated every second in the retail industry, much of it from traditional sources such as transaction logs and inventory scans, as well as new sources of sensor data such as cameras in parking lots, sensors on shopping carts, beacons throughout the store, the retailer’s in-store Wi-Fi network, apps on consumers’ mobile phones and more.
Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy
It’s no overstatement to say that the roadmap of consumers’ shopping journeys has shifted radically in recent years – and that these journeys continue to change shape as new personal technologies and apps, accompanied by an avalanche of data, are adopted by shoppers worldwide. To take just one example, Oracle’s research reveals that when faced with an out-of-stock situation, 92% of consumers will not wait for a desired product to come into stock. Instead they will find an alternate source for purchase, including buying the item directly from the brand manufacturer.
Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?
It’s a new year, but retailers seem to be running the same race they were in 2014 and searching for a finish line that always seems beyond their reach. Retailers are well aware of the challenges of “getting the price right” and strategically managing pricing in all of their retail channels, but in 2014, consumers and media alike became consumed with the notions of “consumer price transparency” and “competitive price intelligence” that put retailers pricing tactics under a strong microscope.
Make Sure It’s Only The Sleigh Bells Ringing This Christmas
U.S. consumers are expected to spend more this holiday season, according to Accenture’s Annual Holiday Shopping Survey. At the same time, shoplifting traditionally is highest during this time period. It is therefore vital that retailers protect themselves against increased cases of theft, while ensuring the customer base has an enjoyable shopping experience without the inconvenience of false alarms.
How Many Employees Does It Take To Change A Battery?
It sounds like the start of a joke right? Sadly, it isn’t. In most retail operations, it takes at least two people to change a battery. Just imagine: an employee’s device dies in the middle of a shift.
2015 Easter Holiday Promotions Analysis
Now that the holiday weekend has come to a close, it’s time to examine some of the promotions that retailers ran during and before the Easter holiday.
Connectivity: Changing The Brick & Mortar To Click & Mortar
With the right merchandising, retailers succeed in engaging with consumers and inspiring them to buy more products. Merchandising can range from custom signage or corrugated displays to interactive kiosks – the right one for you is dependent on your company’s needs.
Eight Things Retailers Need To Know About EMV In The US
If you’ve received a new card from your bank in the last six months, it’s likely an EMV card with a chip. Banks are issuing EMV cards, and retailers are installing EMV-capable terminals to accept those EMV cards. Both are working toward the October 2015 deadline whereby the liability shift occurs. Today, when a counterfeit card is used in a store, the bank takes the loss. But after the liability shift, if the bank has issued an EMV card, but the retailer has not upgraded to an EMV terminal, then the retailer takes the loss resulting from counterfeit cards.
A New Outlook For The Retail CMO
The omni-channel migration within retail has had far-reaching implications. Consumers demand to shop when, where and how they want, while expecting a consistent experience across channels. This has not only impacted sales models but marketing strategies as well.
FEATURED RETAIL SOLUTIONS PROVIDERS
Empower Software Solutions
Empower Software Solutions provides innovative HR and workforce solutions for thousands of organizations, from small and medium businesses to some of the world’s largest retailers, manufacturers, and financial services companies. With integrated solution suites featuring payroll and HR management, tax software and outsourcing, workforce management, and talent management, Empower Software provides the most flexible solutions and superior technology, backed by the industry’s best service. Whether cloud-based or on-premise, via laptop or mobile device, Empower helps organizations achieve their people-powered objectives by creating a passionate, energized workforce.
Celerant Technology Corporation
Celerant Technology, a privately held Corporation, develops in-house and provides high-quality, advanced retail management software systems to retail organizations.
A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.
Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.
NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.
Aerohive Networks helps simplify networking for retail organizations by reducing the cost and complexity of distributed deployments with cloud-enabled Wi-Fi and routing solutions. Aerohive's award-winning cooperative control architecture, public or private cloud platform, and easy-to-deploy routing and VPN solutions eliminate costly hardware appliances and single points of failure, while delivering business-critical wired and wireless networks with granular security and policy enforcement and the ability to start small and expand without limitations.
FROM THE EDITOR'S DESK
The Age Of The Self-Service Customer Experience
A few recent surveys conducted by Forrester collectively reveal just how important digital self-service tools are for retailers seeking to offer customer service excellence. They also reveal the demise of in-store retail customer service.
Several news sources reported recently that New York’s Attorney General, Eric Schneiderman, is investigating 13 major retailers, including GAP, J Crew, Sears, and Target on their scheduling practices for their hourly workers.
Over the years, we’ve written extensively about the value of a collaborative relationship between retail loss prevention and information technology professionals. Once upon a time, this relationship was little more than a necessary and often begrudging one.
A “leaked” memo from Apple Retail Chief Angela Ahrendts to Apple store associates made the rounds this week, inciting all sorts of speculation among retail, tech, and business analysts. The memo, first reported by Business Insider on April 7, included this little snippet from Ahrendts, which sent press and pundits into a tizzy.
Oracle Industry Connect 2015 wrapped recently, and best-of-breed retailers and brands including Nordstrom, ULTA Beauty, Adidas, Lilly Pulitzer, Gap, Charming Charlie, and more presented their paths to omni-channel, or as Mike Webster, senior VP and GM retail and hospitality, put it “evolved omni-channel, as it blends digital and physical, because ‘it’s all retailing.’”
ABOUT INTEGRATED SOLUTIONS FOR RETAILERS
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CURRENT RETAIL HEADLINES
Oracle Announces Oracle Retail Cloud Services
Unparalleled combination of performance, reliability, security, and modern functionality helps retailers drive innovation and growth.
ISR ON TWITTERISR on Twitter
3 Key Messages About Retail Innovation
Listen in as Shoppertrak’s Chief Product Officer, Chetan Ghai, talks to ISR’s Executive Editor, Erin Harris about the three things retailers need to know about innovation adoption. Ghai also explains the company’s new San Francisco-based Innovation Center, which fosters innovative technologies and the next-gen ideas coming out of Silicon Valley to help retailers drive their business and understand their shoppers in better detail.
Branded Cooler Corners
Branded cooler corners are now available for freezer/refrigerator door placement in grocery or convenience store environments. Cooler corner displays provide category management for easy product identification, promotional messages and customized branding.
Dirty fingerprints, dry fingerprints, wet fingerprints, damaged fingerprints... in the real world nearly any fingerprint condition can be quickly read by the Maximus AccuTouch workforce management solution.
Searchlight For Retail
Protect profits and improve store operations with powerful video intelligence software.
Turn Returns into a Competitive Advantage.
Product returns cost money--no one's disputing that. But a flexible returns policy can deliver customer satisfaction and fuel increased sales over time.
Dayforce Workforce Management delivers critical advantages for employees, managers and administrators. Improve workforce performance, reduce labor cost and align your workforce with your corporate goals.
Perfect Pick was Engineered to Simplify Order Fulfillment Technology. Perfect Pick is truly unique. Perfect Pick’s “one touch” design is based on a single automated component – the iBOT. Perfect Pick does not require lifts, conveyors, or multiple transfer points, which add complexity to the system. By eliminating these additional touch points and by streamlining the picking process, Perfect Pick increases throughput and results in a more reliable and cost effective system.