ISR MAGAZINE AND FEATURED NEWS CONTENT

Order Management Enables Service After The Sale

How Lovesac built on an uncommon commitment to the customer experience by focusing on back office operations — and maintained 50 percent year-over-year growth along the way

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THE CURRENT ISSUE

  • Inside Petco’s HCM Overhaul
    Inside Petco’s HCM Overhaul

    How Petco’s replacement of an aging and loosely integrated WFM (workforce management) infrastructure rejuvenated HCM (human capital management) practices and minimized compliance risk.

  • Order Management Enables Service After The Sale
    Order Management Enables Service After The Sale

    How Lovesac built on an uncommon commitment to the customer experience by focusing on back office operations — and maintained 50 percent year-over-year growth along the way

  • EMV Adoption Does Not Replace PCI
    EMV Adoption Does Not Replace PCI

    The adoption of EMV in the U.S. cripples fraudsters’ ability to make cloned cards since chip cards cannot be copied. Where does PCI compliance fit in?

  • Big Benefits In Warehouse Automation
    Big Benefits In Warehouse Automation

    BHFO moved to a warehouse more than double the size of the original to accommodate orders and turned to warehouse automation to increase pick speed and accuracy.

  • How The iPhone Changed Retail
    How The iPhone Changed Retail

    Instead of responding to new technologies as they emerge, retailers must drive and deliver new retail experiences to meet customers’ expectations.

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RETAIL INDUSTRY RESEARCH

Tech Spending 2015: The Any-Channel Revolution Takes Shape Tier 1 Best Practices On An SMR Budget E-Commerce's Role In Omni-Channel Success
Tech Spending 2015 SMR Supplement E-Commerce's Role In Omni-Channel Success
In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel. New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers. An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience.

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RETAIL GUEST EXPERT SERIES

  • Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy
    Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy

    It’s no overstatement to say that the roadmap of consumers’ shopping journeys has shifted radically in recent years – and that these journeys continue to change shape as new personal technologies and apps, accompanied by an avalanche of data, are adopted by shoppers worldwide. To take just one example, Oracle’s research reveals that when faced with an out-of-stock situation, 92% of consumers will not wait for a desired product to come into stock. Instead they will find an alternate source for purchase, including buying the item directly from the brand manufacturer.

  • Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?
    Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?

    It’s a new year, but retailers seem to be running the same race they were in 2014 and searching for a finish line that always seems beyond their reach. Retailers are well aware of the challenges of “getting the price right” and strategically managing pricing in all of their retail channels, but in 2014, consumers and media alike became consumed with the notions of “consumer price transparency” and “competitive price intelligence” that put retailers pricing tactics under a strong microscope.

  • Make Sure It’s Only The Sleigh Bells Ringing This Christmas
    Make Sure It’s Only The Sleigh Bells Ringing This Christmas

    U.S. consumers are expected to spend more this holiday season, according to Accenture’s Annual Holiday Shopping Survey. At the same time, shoplifting traditionally is highest during this time period. It is therefore vital that retailers protect themselves against increased cases of theft, while ensuring the customer base has an enjoyable shopping experience without the inconvenience of false alarms.

  • Employee Happiness = Customer Happiness
    Employee Happiness = Customer Happiness

    No matter how much technology you throw at the retail store the most critical factor that will make or break your customer experience is human interaction. A recent article in Forbes written by Eric Siu reported that, “63 percent of employees today are ‘not engaged’ (24 percent are ‘actively disengaged’) in their jobs.

  • ‘Tis The Season For Smart Segmentation Of Holiday Shoppers
    ‘Tis The Season For Smart Segmentation Of Holiday Shoppers

    The most wonderful time of the year for the retail industry is right around the corner. Retailers may already have visions of sales and customers dancing in their heads, but right now the holiday shopping season isn’t on many consumers’ minds.

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FEATURED CONTENT

  • HCM Strategy And Execution: Bridging The Gap

    While HCM (human capital management) is a multidisciplinary field by nature, optimizing its execution requires designated, formally-trained expertise.

  • Mobile Marketing: Driving Demand, Driving Share Of Wallet

    Why embracing the smartphone as a marketing channel is a sound strategy in the battle for discretionary consumer spending.

  • In-Store Credit Kiosks Increase La-Z-Boy Sales

    A Conversation with Northern Chair/La-Z-Boy’s Troy Kvingedal.

  • In Case You Missed It At NRF: EMV For SMRs

    In case you missed the Exhibitor Big !deas session, Ready Or Not, Here Comes EMV — What Small Merchants Should Expect, here’s a recap. Moderated by Tom Pojero, head of U.S. Merchant Acquisition, panelists David Hogan, executive director, Heartland Payment Systems;  Norm Merritt, president and co-CEO, ShopKeep; and Rod Hometh, SVP, market development, Ingenico Group delivered insightful commentary on the lack of EMV knowledge among SMRs.

  • What's In Store For 2015?

    Millennials controlling 70% of the spending power in the U.S. creates vast uncertainty amongst retailers; but with the strongest economy in years, optimism prevails as we begin 2015.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Aerohive Networks
    Aerohive Networks

    Aerohive NetworksAerohive Networks helps simplify networking for retail organizations by reducing the cost and complexity of distributed deployments with cloud-enabled Wi-Fi and routing solutions. Aerohive's award-winning cooperative control architecture, public or private cloud platform, and easy-to-deploy routing and VPN solutions eliminate costly hardware appliances and single points of failure, while delivering business-critical wired and wireless networks with granular security and policy enforcement and the ability to start small and expand without limitations.

  • EarthLink
    EarthLink

    A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.

  • Honeywell
    Honeywell

    Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.

  • Global Technology Systems, Inc.
    Global Technology Systems, Inc.

    Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.

  • Oracle Retail
    Oracle Retail
    With software that provides supply chain, operations, merchandising, store systems, optimization as well as enterprise applications and infrastructure software, Oracle partners with the world’s leading retail companies, including 20 of the 20 top retailers worldwide, to transform the economics of their businesses.
  • Retalon
    Retalon

    Retalon is a leading provider of Retail Predictive Analytics solutions for Retailers. Retalon is a transformational approach to the retail industry. From inception, our solutions were built on an integrated analytic platform that takes into account the entire retail business process which produces the highest accuracy possible. Our predictive analytics technology empowered retail businesses with advanced analytics that uncover hidden opportunities, and significantly increase bottom and top lines.

FROM THE EDITOR'S DESK

  • Getting Innovative With Innovation At #NRF15
    Getting Innovative With Innovation At #NRF15

    If I had a dollar for every time I heard some form of the word innovation at this year’s NRF BIG Show, I’d be lounging in some tropical paradise sipping the local libation instead of writing about a renewed appreciation for what’s possible in retail. Innovation was a key theme from this year’s BIG Show, and rightfully so. Hurdles are imminent (e.g. EMV adoption), but there are plenty of operational upgrades and retail technologies that can help drive the customer experience. How so? In a word — innovation.

My NRF 2015 “-est” List

I didn’t make it to all 550-ish booths that packed Javits to the rafters last week, but I did put quite a few miles on my shoe leather. This rundown is far from comprehensive, but it represents a handful of the coolest stuff I saw. I may be taking a few liberties with the “-est” suffix here, so bear with me.

In Search Of The Hybrid CIO At #NRF15

The 2015 NRF BIG Show is in full swing. Since yesterday’s official opening, the ISR team has attended educational sessions, pounded the pavement on the expo floor, and connected with retail’s best and brightest. We’ll continue to do the same throughout the remainder of the event.  We’re inspired by some of the in-depth discussions we’re having with retail executives about what they believe is next in retail and what they want out of this year’s show.

NRF 2015: Get Back To The (New) Basics

Every December for the past fourteen years, I’ve engaged in a task that’s both time-honored tradition and self-torture. I’ve entered my press credentials for the annual NRF Big Show, submitted the requisite registration information, and with a smiling wince, hit the submit button.

How To Lose An E-Commerce Sale In Three Easy Steps

Modern e-commerce design theory beats online retailers over the head with the KISS (keep it simple, stupid) design mantra. Pare navigation back to a minimum. Use advanced analytics to reduce clicks-to-purchase. Deploy advanced search algorithms to get the customer to his destination more quickly. Pursue one-click checkout with all your might.

More From The Editor

ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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THE TOP 10 OF 2014

ISR Top 10 Of 2014

CURRENT RETAIL HEADLINES

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MULTIMEDIA

  • Fast Receipt Printer Demo By CognitiveTPG At NRF 2015

    One of the products at the 2015 NRF show that caught my eye – though my eyes couldn’t quite catch up to it – was the A799II thermal receipt printer by CognitiveTPG. Promoted as the “fastest receipt printer,” the A799 shows in this video it can print the over 4,500-word United States Constitution in about 9 seconds. Cognitive executives told me the demonstration was inspired by French artist/engineer Thibault Brevet who presented at the SXSW Conference in 2014.

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RETAIL EVENTS

Next Generation Customer Experience

March 23 - 25, 2015
San Diego, CA

C-Star 2015

May 13 - 15, 2015
Shanghai
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FEATURED PRODUCTS

  • Dayforce HCM
    Dayforce HCM

    Dayforce Workforce Management delivers critical advantages for employees, managers and administrators. Improve workforce performance, reduce labor cost and align your workforce with your corporate goals.

  • Oracle Retail Space Optimization
    Oracle Retail Space Optimization Oracle Retail Space Optimization provides optimal space, fixture, and item on-shelf allocation recommendations based on business rules, forecasted demand, and profit potential.
  • microFlash® 8i — Portable Impact Printer
    microFlash® 8i — Portable Impact Printer The microFlash 8i serial and wireless printers print high-quality, full size, multi-part customer invoices, receipts, load reports, transfers and other documents for route accounting applications at the point of delivery.
  • Honeywell 7820 Solaris™
    Honeywell 7820 Solaris™

    Metrologic's 7820 Solaris™ vertical mini-slot scanner increases productivity with an unmatched feature set that aggressively scans high-density codes and fits easily into any existing enclosure found in small item, high-volume retail environments.

  • Maximus Terminal
    Maximus Terminal

    Maximus — the state-of-the-art internet appliance that removes limitations through use of wide-open standards.

  • TM-H6000 With TransScan
    TM-H6000 With TransScan The TM-H6000 multifunction printer with TransScan digital check imaging is the only printer that allows retailers to take advantage of the benefits of electronic check conversion at the point-of-sale. It provides a total solution that processes and captures the complete check image in a single step
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