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Limiting Liability With Surveillance

As health clubs go, Life Time Fitness is in a league of its own. So is its surveillance-based risk mitigation effort. By Matt Pillar, editor-in-chief, Integrated Solutions For Retailers

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THE CURRENT ISSUE

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RETAIL INDUSTRY RESEARCH

LP's Vital Role Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role
Loss Prevention's Vital Role In Retail Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role
By leveraging technology along with training and development, LP shares data that benefits the entire enterprise. With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind. Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry.

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RETAIL GUEST EXPERT SERIES

  • Wireless Is Transforming Retail On All Fronts: Here’s How
    Wireless Is Transforming Retail On All Fronts: Here’s How

    Retail is undergoing a massive evolution, the speed and scope of which we have never seen before. Traditional and non-traditional competition is causing a complete reevaluation of the business model. Consumers armed with smartphones have more information and demand everything from best pricing to immediate product availability. Retailers are moving to smaller format stores, embracing omni-channel, reducing costs and investing heavily in technology.

  • Why Retailing Needs RFID In An Omni-Channel Environment
    Why Retailing Needs RFID In An Omni-Channel Environment

    The term “brick and mortar” which is often used to describe physical retail stores conjures up images of permanent brick walls built by skilled masons. It’s meant to describe a physical store versus a virtual online storefront, but the phrase also implies a building crafted to represent a store brand and the products it sells.  A physical brick and mortar store is a place where customers can see, evaluate, and experience the products and services representing a retailer’s brand.

  • Global Growth Of Logistics In The Retail Industry
    Global Growth Of Logistics In The Retail Industry

    The logistics industry is experiencing growth at exponential rates on a global scale. Projected growth rates are highest in Asia-Pacific at approximately 16 percent, followed by North America with approximately 11 percent and Europe with approximately 8 percent.  The high growth regions in China and India are main contributors to the higher growth rate in APAC. What is driving these growth rates? The growth of 3PL can be attributed to three main factors: Re-Shoring, traceability and omni-channel distribution models.

  • Retail Mobility: The Danger Of Putting All Your Eggs In One Basket
    Retail Mobility: The Danger Of Putting All Your Eggs In One Basket

    Five Reasons why using a single mobile device manufacturer increases risks and costs.

  • Item-level RFID Is The Cure For Out Of Stocks
    Item-level RFID Is The Cure For Out Of Stocks

    Let’s start with the “disease”! Once deemed incurable and just treatable, out of stocks and overstocks for retailers have always been a big hairy problem. If you do not have the right mix of product or specifically the style, size and color as in the case of footwear and apparel you pretty much lose the sale, add unneeded cost and in many cases lose the customer too!

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FEATURED CONTENT

  • Seven Order Fulfillment Strategies To Fast Track Your E-Commerce Business Growth

    Most e-commerce businesses start small, fulfilling daily orders using manual processes and handling growth by simply adding more staff, more shifts and more storage.

  • Launching Omni-Channel Commerce At Laura Canada

    Sam Barnes, Director of eCommerce at Laura Canada, explains Laura Canada's omni-channel commerce vision and launch with OrderDynamics. Laura Canada is a 100+ store apparel retailer with a national presence across Canada and places a significant emphasis on customer service. The company turned to OrderDynamics (ecommerce and retail order management solutions) to launch its initial ecommerce website with sophisticated omni-channel commerce features such as single view of the customer, real-time inventory look up, cross-channel loyalty and more to please their loyal customers and gain a competitive advantage over competitors.

  • Retail Tag And Label System Improves Distribution

    In the apparel industry, distribution to multiple destinations has to be precise and fast.  The customers of a famous clothing manufacturer in Japan asked their department stores and wholesalers to examine their logistics management to try and improve accuracy, and the speed of deliveries.

  • Tips On EMV Conversion

    We recently caught up with Catherine Johnston, president & CEO at ACT Canada, about EMV conversion. She addresses our questions about the evolution of the POS and what’s in store for retailers adopting EMV.  

  • It’s All In The Hand Shake

    Selecting a Web platform can be a daunting part of the e-commerce process. It is one that requires a marriage of functionality, design, and budget. Since the design of the website is such a visible representation of the brand, much effort is usually put into selecting the Web platform and designing the site.  However, in the process of building the site, often less time and thought is put into the actual order management and hand shake points between the various software systems that will drive the e-commerce engine.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Empower Software Solutions
    Empower Software Solutions

    Empower Software Solutions provides innovative HR and workforce solutions for thousands of organizations, from small and medium businesses to some of the world’s largest retailers, manufacturers, and financial services companies.  With integrated solution suites featuring payroll and HR management, tax software and outsourcing, workforce management, and talent management, Empower Software provides the most flexible solutions and superior technology, backed by the industry’s best service. Whether cloud-based or on-premise, via laptop or mobile device, Empower helps organizations achieve their people-powered objectives by creating a passionate, energized workforce.

  • CognitiveTPG
    CognitiveTPG

    CognitiveTPG is a leading provider of on-demand barcode and point-of-sale transaction printers to the retail, healthcare, manufacturing, service and financial sectors worldwide. For over 35 years, CognitiveTPG has supplied its customers with compact and ultra-reliable printing solutions.

  • NetSuite
    NetSuite

    NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.

  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology, a privately held Corporation, develops in-house and provides high-quality, advanced retail management software systems to retail organizations.

  • Mercury Payment Systems
    Mercury Payment Systems

    Mercury® provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

  • Island Pacific Systems Inc.
    Island Pacific Systems Inc.
    In an ever competitive and changing retail landscape, the key to success is having the right product, at the right time, and in the right place across multiple-channel touch points. Making the right merchandising decisions, driving revenue and managing inventory requires an integrated, accurate, full-featured retail system.

FROM THE EDITOR'S DESK

  • Rent Vs. Buy: Cause For Concern?
    Rent Vs. Buy: Cause For Concern?

    Millennials’ tendency to rent versus buy anything from apparel to home goods has caused concern in the retail industry as of late. Rent The Runway and Bag Borrow Or Steal, for example, allow customers to rent, buy, or trade designer apparel and merchandise for a set number of days or weeks.  Rent The Runway enables customers to rent special occasion dresses in either a four- or eight-day window. Jennifer Hyman and Jenny Fleiss co-founded Rent The Runway in 2009, and it’s a brilliant concept. The company charges $50 to $400 for dress rental.

Dollar General Gets In On The Acquisition Action

In a column two weeks ago, my colleague Erin Harris pondered what Dollar General was thinking about Dollar Tree’s $8.5 billion acquisition of Family Dollar. Well, now we know. Dollar General has thrown its hat in the ring with a play for Family Dollar that amounts to a $9.7 billion offer, plus the few hundred million in consolation that Dollar General would owe Dollar Tree if it’s a successful acquisition wrecker.

Why Manhattan-Global Bay Is A Big Deal

In case you haven’t heard, Manhattan Associates bought Global Bay, the mobile POS and clienteling solutions company that VeriFone just picked up about three years ago. You read that right—Manhattan, the supply chain titan, bought a company that’s decidedly in-store, in-your-face, customer-centric. At first, the buy surprised me, too. It doesn’t get any more store floor, customer-centric than what Global Bay does.

Lock Down To Prevent Looters

The looting that plagued retailers in Ferguson, MO on the heels of the Mike Brown shooting last week caused hundreds of thousands of dollars in damage and stolen merchandise. In countless cell phone videos posted to the Internet and capturing the unrest, liquor, sneakers, food, tires, and vehicle rims were among the items seen pilfered through smashed glass as helpless store clerks and associates hunkered for cover.

Big Trouble For Big Discounters

It’s high-profile news that mighty Walmart is suffering through slumping store traffic and stock performance. Last month, the giant even replaced President and CEO of U.S. stores Bill Simon in its effort to shrug off five consecutive quarters of disappointing results.

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ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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CURRENT RETAIL HEADLINES

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FEATURED PRODUCTS

  • M2M Solutions From Sprint
    M2M Solutions From Sprint Machine-to-Machine applications are expanding exponentially, and Sprint is leading the charge with its innnovative partners to bring these ideas to life.
  • CFI Case Management
    CFI Case Management

    Creating satisfied customers is more than just providing great service. It requires an understanding of the entire customer experience involving all the channels that touch your customers and responsiveness to customer needs.

  • Honeywell 3580 QuantumT®
    Honeywell 3580 QuantumT®

    The Honeywell 3580 QuantumT provides retailers with industry leading omnidirectional scan performance and optional single-line scanning in a convenient size. The small footprint and numerous stand options for MS3580 minimize required counter space, increasing available room for merchandise and advertisement displays.

  • AccuTouch Terminal
    AccuTouch Terminal

    Dirty fingerprints, dry fingerprints, wet fingerprints, damaged fingerprints... in the real world nearly any fingerprint condition can be quickly read by the Maximus AccuTouch workforce management solution.

  • Celerant Command Retail POS Software
    Celerant Command Retail POS Software Celerant Command Retail — POS Software is a real-time retail management system that manages all areas of a retail organization including point of sale, sales back office, inventory management, warehouse, distribution center, allocation, multichannel/e-commerce/kiosk, data mining, and more, in a single integrated system.
  • CRM & Marketing
    CRM & Marketing

    Retailers need an effective marketing and customer relationship management (CRM) solution to satisfy shoppers and compete in today’s competitive retail market. A complete 360-degree view of every customer in every channel provides the insight you need to deliver personalized service, build customer loyalty and increase revenue.

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