ISR MAGAZINE AND FEATURED NEWS CONTENT

Order Management Enables Service After The Sale

How Lovesac built on an uncommon commitment to the customer experience by focusing on back office operations — and maintained 50 percent year-over-year growth along the way

Read More Featured Articles

THE CURRENT ISSUE

  • EMV Adoption Does Not Replace PCI
    EMV Adoption Does Not Replace PCI

    The adoption of EMV in the U.S. cripples fraudsters’ ability to make cloned cards since chip cards cannot be copied. Where does PCI compliance fit in?

  • Supply Chain Visibility Critical To Omni-Channel Ops
    Supply Chain Visibility Critical To Omni-Channel Ops

    Visibility enables seamless shopping experiences and provides tools to track vendor performance.

  • Retailing 101: Back To The Future
    Retailing 101: Back To The Future

    Retailers will always need to know their customers, understand their wants, needs and desires, and engage with them in a personal, satisfying relationship.

  • Big Benefits In Warehouse Automation
    Big Benefits In Warehouse Automation

    BHFO moved to a warehouse more than double the size of the original to accommodate orders and turned to warehouse automation to increase pick speed and accuracy.

  • Inside Petco’s HCM Overhaul
    Inside Petco’s HCM Overhaul

    How Petco’s replacement of an aging and loosely integrated WFM (workforce management) infrastructure rejuvenated HCM (human capital management) practices and minimized compliance risk.

More From The Current Issue

RETAIL INDUSTRY RESEARCH

Tech Spending 2015: The Any-Channel Revolution Takes Shape Tier 1 Best Practices On An SMR Budget E-Commerce's Role In Omni-Channel Success
Tech Spending 2015 SMR Supplement E-Commerce's Role In Omni-Channel Success
In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel. New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers. An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience.

More Industry Research

RETAIL GUEST EXPERT SERIES

  • Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy
    Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy

    It’s no overstatement to say that the roadmap of consumers’ shopping journeys has shifted radically in recent years – and that these journeys continue to change shape as new personal technologies and apps, accompanied by an avalanche of data, are adopted by shoppers worldwide. To take just one example, Oracle’s research reveals that when faced with an out-of-stock situation, 92% of consumers will not wait for a desired product to come into stock. Instead they will find an alternate source for purchase, including buying the item directly from the brand manufacturer.

  • Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?
    Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?

    It’s a new year, but retailers seem to be running the same race they were in 2014 and searching for a finish line that always seems beyond their reach. Retailers are well aware of the challenges of “getting the price right” and strategically managing pricing in all of their retail channels, but in 2014, consumers and media alike became consumed with the notions of “consumer price transparency” and “competitive price intelligence” that put retailers pricing tactics under a strong microscope.

  • Make Sure It’s Only The Sleigh Bells Ringing This Christmas
    Make Sure It’s Only The Sleigh Bells Ringing This Christmas

    U.S. consumers are expected to spend more this holiday season, according to Accenture’s Annual Holiday Shopping Survey. At the same time, shoplifting traditionally is highest during this time period. It is therefore vital that retailers protect themselves against increased cases of theft, while ensuring the customer base has an enjoyable shopping experience without the inconvenience of false alarms.

  • Employee Happiness = Customer Happiness
    Employee Happiness = Customer Happiness

    No matter how much technology you throw at the retail store the most critical factor that will make or break your customer experience is human interaction. A recent article in Forbes written by Eric Siu reported that, “63 percent of employees today are ‘not engaged’ (24 percent are ‘actively disengaged’) in their jobs.

  • ‘Tis The Season For Smart Segmentation Of Holiday Shoppers
    ‘Tis The Season For Smart Segmentation Of Holiday Shoppers

    The most wonderful time of the year for the retail industry is right around the corner. Retailers may already have visions of sales and customers dancing in their heads, but right now the holiday shopping season isn’t on many consumers’ minds.

More From The Expert Series

FEATURED CONTENT

  • The Enterprise Network Enables Business Innovation

    The enterprise network is the ugly duckling of enterprise technology landscape, looked at disparagingly by CIOs and often ignored by the business. The enterprise network is much less exciting than all the fancy projects like cloud, mobility, and big data. Yet the enterprise network represents the vital underpinning for all these projects and increasingly evolves into a business-critical asset for companies looking to succeed in the age of the customer.

  • Blueprint For Omni-Channel Readiness

    The retail industry is at an inflection point, or “reset moment”, triggered by mass consumer adoption of digital selling channels, particularly “smart” mobile devices. Armed with information instantly available to them in the digital domain, consumers now take “the store” with them wherever they go, in their pockets and purses. What consumers want are relevant products and services, any time and anywhere. They don’t see selling “channels”, but rather use both the digital and physical domains together to find relevant products and services. This is the nature of omni-channel retailing, and for consumers, it’s just shopping, re-defined.

  • Secure Your Data, Satisfy Your Shoppers

    As a retail IT leader, the rapid expansion of technology and rising customer expectations mean that you play a central role in enhancing the shopping experience—while keeping customer information safe and your company’s name out of the headlines.

  • HCM Strategy And Execution: Bridging The Gap

    While HCM (human capital management) is a multidisciplinary field by nature, optimizing its execution requires designated, formally-trained expertise.

  • Mobile Marketing: Driving Demand, Driving Share Of Wallet

    Why embracing the smartphone as a marketing channel is a sound strategy in the battle for discretionary consumer spending.

More Featured Content

FEATURED RETAIL SOLUTIONS PROVIDERS

  • Honeywell
    Honeywell

    Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.

  • Retalon
    Retalon

    Retalon is a leading provider of Retail Predictive Analytics solutions for Retailers. Retalon is a transformational approach to the retail industry. From inception, our solutions were built on an integrated analytic platform that takes into account the entire retail business process which produces the highest accuracy possible. Our predictive analytics technology empowered retail businesses with advanced analytics that uncover hidden opportunities, and significantly increase bottom and top lines.

  • Aerohive Networks
    Aerohive Networks

    Aerohive NetworksAerohive Networks helps simplify networking for retail organizations by reducing the cost and complexity of distributed deployments with cloud-enabled Wi-Fi and routing solutions. Aerohive's award-winning cooperative control architecture, public or private cloud platform, and easy-to-deploy routing and VPN solutions eliminate costly hardware appliances and single points of failure, while delivering business-critical wired and wireless networks with granular security and policy enforcement and the ability to start small and expand without limitations.

  • Oracle Retail
    Oracle Retail
    With software that provides supply chain, operations, merchandising, store systems, optimization as well as enterprise applications and infrastructure software, Oracle partners with the world’s leading retail companies, including 20 of the 20 top retailers worldwide, to transform the economics of their businesses.
  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

  • NetSuite
    NetSuite

    NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.

FROM THE EDITOR'S DESK

  • Getting Innovative With Innovation At #NRF15
    Getting Innovative With Innovation At #NRF15

    If I had a dollar for every time I heard some form of the word innovation at this year’s NRF BIG Show, I’d be lounging in some tropical paradise sipping the local libation instead of writing about a renewed appreciation for what’s possible in retail. Innovation was a key theme from this year’s BIG Show, and rightfully so. Hurdles are imminent (e.g. EMV adoption), but there are plenty of operational upgrades and retail technologies that can help drive the customer experience. How so? In a word — innovation.

My NRF 2015 “-est” List

I didn’t make it to all 550-ish booths that packed Javits to the rafters last week, but I did put quite a few miles on my shoe leather. This rundown is far from comprehensive, but it represents a handful of the coolest stuff I saw. I may be taking a few liberties with the “-est” suffix here, so bear with me.

In Search Of The Hybrid CIO At #NRF15

The 2015 NRF BIG Show is in full swing. Since yesterday’s official opening, the ISR team has attended educational sessions, pounded the pavement on the expo floor, and connected with retail’s best and brightest. We’ll continue to do the same throughout the remainder of the event.  We’re inspired by some of the in-depth discussions we’re having with retail executives about what they believe is next in retail and what they want out of this year’s show.

NRF 2015: Get Back To The (New) Basics

Every December for the past fourteen years, I’ve engaged in a task that’s both time-honored tradition and self-torture. I’ve entered my press credentials for the annual NRF Big Show, submitted the requisite registration information, and with a smiling wince, hit the submit button.

How To Lose An E-Commerce Sale In Three Easy Steps

Modern e-commerce design theory beats online retailers over the head with the KISS (keep it simple, stupid) design mantra. Pare navigation back to a minimum. Use advanced analytics to reduce clicks-to-purchase. Deploy advanced search algorithms to get the customer to his destination more quickly. Pursue one-click checkout with all your might.

More From The Editor

ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

Newsletter Signup
Newsletter Signup
Get the latest retail industry news, insights, and analysis delivered to your inbox.
By clicking Sign Me Up, you agree to our Terms and that you have read our Privacy Policy.

THE TOP 10 OF 2014

ISR Top 10 Of 2014

MULTIMEDIA

  • Flexible Omni-Channel Retailing: Truth Or Myth?

    Is a flexible omni-channel environment an option for today’s retailers? And, if so, how is it achieved? To find out, listen in as ISR’s Executive Editor, Erin Harris, talks with Sam Villanti, President and CEO of UTC RETAIL about his take on the importance of a flexible omni-channel environment and the steps to take to get there.

More Multimedia

RETAIL EVENTS

Next Generation Customer Experience

March 23 - 25, 2015
San Diego, CA

C-Star 2015

May 13 - 15, 2015
Shanghai

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL

RILA’s Retail Sustainability Conference 2015

September 15 - 18, 2015
Austin, TX
More Events

FEATURED PRODUCTS

  • Returns Services
    Returns Services

    Turn Returns into a Competitive Advantage.

    Product returns cost money--no one's disputing that. But a flexible returns policy can deliver customer satisfaction and fuel increased sales over time.

  • Cloud Hosting Services
    Cloud Hosting Services

    Reduce your IT operating costs and simplify your server complexity, while gaining flexibility and agility through virtualization with EarthLink Cloud Hosting. Our Cloud Hosting service provides a user-friendly vCloud Director Portal that allows you to create custom Virtual Machines (VM) and on-demand applications. The EarthLink Cloud Architecture leverages highly available firewalls, multiple connectivity options and Storage Area Network (SAN) infrastructure to deliver highly redundant on-demand computing power.

  • Thor VM2 Vehicle-Mount Computer
    Thor VM2 Vehicle-Mount Computer

    Solidifying Honeywell’s position as the leader in vehicle-mount computing, the Thor VM2 builds on the best-in-class Thor VM1 that was created specifically to address the unique challenges of supply chain applications.

  • Celerant Command Retail Web Development E-Commerce
    Celerant Command Retail Web Development E-Commerce Celerant has developed and launched over 33 custom sites for various clients, for both first time e-commerce retailers and also retailers that decided to replace their pre-existing, established sites.
  • Dayforce HCM
    Dayforce HCM

    Dayforce Workforce Management delivers critical advantages for employees, managers and administrators. Improve workforce performance, reduce labor cost and align your workforce with your corporate goals.

  • On-Demand Inventory And Warehouse Management Solution
    On-Demand Inventory And Warehouse Management Solution RedPrairie is a leading productivity solutions provider delivering solutions to help companies around the world. RedPrairie’s On-Demand Warehouse Management System (WMS) offers quick deployment, ease of integration, and high scalability to meet the unique needs of your business environment. Based on the concept of Software-as-a-Service (SaaS), RedPrairie’s On-Demand WMS is the first true on-demand warehouse management system to provide affordable functionality.
More Featured Products