ISR MAGAZINE AND FEATURED NEWS CONTENT

Three Keys To The Mobile Consumer: Strategy, Preparation, And Adoption

As retailers struggle to execute their own mobile strategies, consumers aren’t waiting around. Here’s how to catch up with — and capitalize on — the smartphone’s influence.

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THE CURRENT ISSUE

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RETAIL INDUSTRY RESEARCH

Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing Tech Spending 2015: The Any-Channel Revolution Takes Shape Tier 1 Best Practices On An SMR Budget
Omni-Channel Supply Chain Tech Spending 2015 SMR Supplement
Consumer expectations of a seamless omni-channel experience are reinventing the supply chain. In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel. New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers.

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RETAIL GUEST EXPERT SERIES

  • Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy
    Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy

    It’s no overstatement to say that the roadmap of consumers’ shopping journeys has shifted radically in recent years – and that these journeys continue to change shape as new personal technologies and apps, accompanied by an avalanche of data, are adopted by shoppers worldwide. To take just one example, Oracle’s research reveals that when faced with an out-of-stock situation, 92% of consumers will not wait for a desired product to come into stock. Instead they will find an alternate source for purchase, including buying the item directly from the brand manufacturer.

  • Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?
    Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?

    It’s a new year, but retailers seem to be running the same race they were in 2014 and searching for a finish line that always seems beyond their reach. Retailers are well aware of the challenges of “getting the price right” and strategically managing pricing in all of their retail channels, but in 2014, consumers and media alike became consumed with the notions of “consumer price transparency” and “competitive price intelligence” that put retailers pricing tactics under a strong microscope.

  • Make Sure It’s Only The Sleigh Bells Ringing This Christmas
    Make Sure It’s Only The Sleigh Bells Ringing This Christmas

    U.S. consumers are expected to spend more this holiday season, according to Accenture’s Annual Holiday Shopping Survey. At the same time, shoplifting traditionally is highest during this time period. It is therefore vital that retailers protect themselves against increased cases of theft, while ensuring the customer base has an enjoyable shopping experience without the inconvenience of false alarms.

  • Employee Happiness = Customer Happiness
    Employee Happiness = Customer Happiness

    No matter how much technology you throw at the retail store the most critical factor that will make or break your customer experience is human interaction. A recent article in Forbes written by Eric Siu reported that, “63 percent of employees today are ‘not engaged’ (24 percent are ‘actively disengaged’) in their jobs.

  • ‘Tis The Season For Smart Segmentation Of Holiday Shoppers
    ‘Tis The Season For Smart Segmentation Of Holiday Shoppers

    The most wonderful time of the year for the retail industry is right around the corner. Retailers may already have visions of sales and customers dancing in their heads, but right now the holiday shopping season isn’t on many consumers’ minds.

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FEATURED CONTENT

  • 13 Keys Retail Vendor Compliance

    Retail vendor compliance is a complicated, and at times controversial subject. Controversial obviously because consumer goods manufacturers are generally not happy about paying penalties for non-performance – even if well deserved – and there is no question that there have been examples of retailers running programs that appear abusive to some suppliers.

  • Trading Partner Interface Of The Future

    The need for effective collaboration using data is increasingly imperative to deriving improvement and financial benefit for both the retailer and supplier. Progressively, many retailers are going after ROI and focusing on the value that data can provide. The increased demand we are seeing in the market for a configurable portal for supplier onboarding, self-service, e-invoicing, PO flip and dynamic discounting is converging with retail trading partners interest in increased collaboration through a portal.

  • Why Is A Cloud Enabled WAN Important?

    n 2010, The Association Of Retail Technology Standards (ARTS), a division of the U.S.- based retail trade association National Retail Federation (NRF) summarized the business challenge retailers face as they try to adjust their business models to engage with today’s digitally empowered consumers, by highlighting five transitions.

  • Why It’s Time For A Next Generation Store Network Architecture

    Shoppers expect to use the digital domain to inform their purchase decisions anytime and anywhere, even when they intend to complete their shopping experience in the store. And when they get to the store, they expect store employees to have that information at their fingertips too, in order to serve them better.

  • Integrated Solutions For Retailers Digital Edition March 2015

    Integrated Solutions For Retailers Digital Edition March 2015

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • EarthLink
    EarthLink

    A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.

  • Aerohive Networks
    Aerohive Networks

    Aerohive NetworksAerohive Networks helps simplify networking for retail organizations by reducing the cost and complexity of distributed deployments with cloud-enabled Wi-Fi and routing solutions. Aerohive's award-winning cooperative control architecture, public or private cloud platform, and easy-to-deploy routing and VPN solutions eliminate costly hardware appliances and single points of failure, while delivering business-critical wired and wireless networks with granular security and policy enforcement and the ability to start small and expand without limitations.

  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • Global Technology Systems, Inc.
    Global Technology Systems, Inc.

    Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.

  • HughesOn
    HughesOn

    Need application priority with rock solid security? HughesON Performance Optimization™ and HughesON Managed Security™ deliver.

  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology, a privately held Corporation, develops in-house and provides high-quality, advanced retail management software systems to retail organizations.

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FROM THE EDITOR'S DESK

  • Thanks, FCC. But Was It Necessary?
    Thanks, FCC. But Was It Necessary?

    Whether last week’s 3-2 FCC ruling on Net Neutrality was a solution to a manufactured problem is debatable. So debatable, in fact, that I anticipate a debate on the premise that it’s debatable. But if there was any risk that the nation’s major ISPs could stifle small-to-midsized businesses by creating broadband “fast lanes” for deep-pocketed businesses and discriminating against peer-to-peer and file transfer protocols to serve their own agendas—and there’s evidence that some were already doing so—the ruling might be considered a win for retailers.

Kohl’s CIO Talks Omni-Channel Order Fulfillment, Loyalty

Kohl’s currently operates approximately 1,200 stores in 49 states and has annual sales in excess of $18 billion. The retailer that prides itself on its commitment to family, value, and national brands is in the process of becoming a true omni-channel retailer. Just recently, I had the opportunity to talk to Janet Schalk, EVP and CIO at Kohl's Department Stores, about how the powerhouse retailer is handling omni-channel order fulfillment, loyalty, the customer experience, and more.

EMV And CNP Fraud: Fool Us Twice, Shame On Us

As the U.S. retail industry tools up for the EMV (Europay, MasterCard, and Visa) chip card security standard this year, there’s a lot of speculation about the impact the new POS security standard will have on CNP (card-not-present) fraud.

The Hallmarks Of Customer Centricity

It’s a gross understatement to say I spend a lot of time talking with retailers, and almost without fail, every retailer I talk to stakes a claim in “customer centricity” as a differentiator. In fact, if taken at face value, there’s do differentiation at all in putting the customer at the center of tech and operations decision-making, because everyone alleges to be doing it.

What Does An “Innovation Lab” Look Like?

It’s Q1, the season of innovation in retail. We’re three weeks off the NRF BIG show. The pundits are making their predictions and prognostications on the retail tech breakouts we’ll see in 2015. The buzz is loud, fueled by inspirational expo hall demonstrations and countless media stories about retail “innovation labs.” Home Depot, Lowe’s, Nordstrom, Sears, Staples, Target, and Zappos are among the big brands that have made “innovation lab” headlines in recent months.

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ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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MULTIMEDIA

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RETAIL EVENTS

Next Generation Customer Experience

March 23 - 25, 2015
San Diego, CA

C-Star 2015

May 13 - 15, 2015
Shanghai

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL
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  • 4-Channel Hybrid Network Video Recorder
    4-Channel Hybrid Network Video Recorder

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  • Secure POS Transport
    Secure POS Transport

    As a merchant, you need fast, secure and reliable connections to credit card processors. EarthLink’s Direct Connect service gives you the advantage of private connections to leading payment processing vendors such as First Data, Chase Paymentech and American Express.

  • Price & Markdown Optimization
    Price & Markdown Optimization

    Retalon’s Dynamic Price Management system is built on a powerful Predictive Analytics engine. This system will automatically monitor your entire retail process, uncover hidden opportunities, and recommend the most advantageous pricing strategies. The system significantly reduces inventory costs and boosts gross margins.

  • Tripwire Enterprise
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  • Microsoft Windows Counter Display
    Microsoft Windows Counter Display

    Placed in key international retail store locations the Microsoft Windows Phone interactive display fixture informs and educates consumers on the features and benefits of the new Windows Phone 7 operating system available today in the recently launched next generation of mobile smartphones.

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