ISR MAGAZINE AND FEATURED NEWS CONTENT

Guitar Center And The HCM Experience Differentiator

Human capital management (HCM) helps Guitar Center ensure its 11,000 associates are contributing to the company’s $2.1-billion-and-rising annual sales.

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THE CURRENT ISSUE

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RETAIL INDUSTRY RESEARCH

E-Commerce's Role In Omni-Channel Success LP's Vital Role Mobile In Retail: Reality Sets In
E-Commerce's Role In Omni-Channel Success Loss Prevention's Vital Role In Retail Mobile In Retail: Reality Sets In
An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience. By leveraging technology along with training and development, LP shares data that benefits the entire enterprise. With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind.

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RETAIL GUEST EXPERT SERIES

  • Bringing The UHD/4K Technology Hype From In-Home To Retail Market
    Bringing The UHD/4K Technology Hype From In-Home To Retail Market

    Discussion about Ultra High-Definition (UHD) displays and 4K (cinema-grade 4Kx2K chip set) projectors filled the conference room floor at InfoComm14 this year. Manufacturers and retailers alike wanted to know how UHD/4K technologies could improve sales and take their business to the next level.

  • How Retailers Can “Manage the Moment” This Holiday Season
    How Retailers Can “Manage the Moment” This Holiday Season

    The holiday season is the most profitable time of year for retailers, and from the time those first decorations go up until midnight New Year’s Eve, store managers are eager to make every moment count. Doing this successfully is a delicate balancing act, requiring an ability to adjust staffing, inventory, product placement, pricing and promotional strategies on a dime if needed. Statistics about last season’s traffic counts and sales are useful for corporate decision-makers, but won’t help address an unexpected surge of shoppers or an out-of-stock issue as it’s happening.

  • In Retail, Every Phone Call Counts
    In Retail, Every Phone Call Counts

    Picture this: You only have one employee at the front desk. There’s a customer in the store asking that employee a question. Then, suddenly, the phone rings. What's the employee to do? If he abandons the customer to answer the phone, that customer will feel neglected. Yet if he lets the phone ring to finish with the patron, the odds are greater than not that whoever's on the other end won't call back. If you don't answer the phone, there's another business out there that will.

  • 5 Key Business Drivers For Labeling In A Global Supply Chain
    5 Key Business Drivers For Labeling In A Global Supply Chain

    In today’s fast-paced global economy, it’s critical to identify, understand and measure how certain business drivers impact your supply chain and your company’s business growth.  To do so, you must consider the critical role that labeling plays in meeting the demands of key business drivers. These drivers can have a significant influence on the performance and overall success of your business. 

  • 72% of Consumers Splurge On Themselves – But What Do They Buy?
    72% of Consumers Splurge On Themselves – But What Do They Buy?

    Consumers do not seem hesitant to splurge on themselves, particularly since data shows that overall U.S. consumer confidence in personal finances is higher now than one year ago. The majority of U.S. consumers take opportunities to splurge – but their choices on what that splurge involves vary widely.

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FEATURED CONTENT

  • Do You Know Everything About Your Inventory?

    As the boundaries of both online and offline shopping are being stretched, retailers today are focused on multiple channels and how to manage inventory as well as customer expectations across those channels. Retailers – who used to treat in-store, e-commerce and mobile shopping as separate silos - are building seamless customer experiences. 

  • 5 Reasons Why Merchants Should Use An Embedded POS System

    For merchants, the need for a reliable POS system is irrefutable. They speed up the check out process, efficiently manage inventory, and monitor sales so that business owners can keep a pulse on what is happening within their daily operations. Unfortunately, POS Systems can also potentially require a good amount of costly upkeep. With the myriad of POS options available in today’s marketplace, selecting the right POS system to meet your business needs can be a daunting task.

  • 2014 Holiday Spending Report

    With the air feeling crisp and the days getting shorter, some U.S. consumers have already begun to amass the holiday gifts they'll be doling out this December. More than ever, mobile devices and the Internet are playing lead roles in both their spending decision and transaction processes. But the bigger story shaping up this fall is the renewed vigor for Black Friday weekend deals.

  • The High Price Of Device Service: Calculating The Cost Of 'No Trouble Found'

    Are you an enterprises that sends 30% or more of your mobile devices to a repair depot each year?

  • Beating The Clock: Next-Gen WFM Tips EVERY Retailer Should Know

    Larry Dawson, VP of Strategic Alliances at Accu-Time Systems (ATS), explains how the company’s evolution from a time clock hardware manufacturer to an employee time data collection solutions provider is helping retailers of all sizes to deliver superior customer satisfaction by embracing employee self-service, interactivity, BYOD, and more.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • NetSuite
    NetSuite

    NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.

  • Oracle Retail
    Oracle Retail
    With software that provides supply chain, operations, merchandising, store systems, optimization as well as enterprise applications and infrastructure software, Oracle partners with the world’s leading retail companies, including 20 of the 20 top retailers worldwide, to transform the economics of their businesses.
  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • OrderDynamics Corporation
    OrderDynamics Corporation

    OrderDynamics is a leading cloud software and big data company that believes the order is the moment of truth – when profits can be made or lost. With more than 80 clients in 33 countries, we help the world’s leading retailers activate commerce from first interaction to final fulfillment with our Dynamic Action, Commerce Platform and Order Management solutions and services. We empower agile and intelligent commerce experiences so that our clients, including Neiman Marcus, Brooks Brothers, Speedo, Laura Canada, T.M. Lewin and Asda Direct, win at that very moment of truth.

  • Island Pacific Systems Inc.
    Island Pacific Systems Inc.
    In an ever competitive and changing retail landscape, the key to success is having the right product, at the right time, and in the right place across multiple-channel touch points. Making the right merchandising decisions, driving revenue and managing inventory requires an integrated, accurate, full-featured retail system.
  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

FROM THE EDITOR'S DESK

  • Transaction Security: Intel Grabs The Reins
    Transaction Security: Intel Grabs The Reins

    It’s becoming hard to recollect a major retail banner that hasn’t been compromised by transaction data theft. Chances are, at least a few of the tier-1 retailers that just popped into your mind have had their day in the public spotlight after their customers’ personal card data was exposed and/or collected by malware.

Security Officer Turned CEO: J.C. Penney Puts Pragmatism Back At The Helm

In Tier 1 retail, “VP of LP” and “director of asset protection” are not typically stepping stones on the path to the CEO’s desk. But Marvin Ellison, who served in those roles for both Home Depot and Target from 1987 through 2004 before becoming EVP at Home Depot, isn’t your typical retail executive.

Not Sure How To Embrace Innovation In Retail? You’re Not Alone.

I recently attended SAP Retail Forum, which was held at the Waldorf Astoria in New York City. Over the years, I’ve attended several SAP Retail Forums, and just like Forums past, this year’s delivered a razor sharp message about retailers’ need to simplify, transform, and innovate. Indeed, the message should resonate with all retailers, SAP customers or not — the future of retail is right now.

A Merry Christmas For Mobile Commerce?

New research released by CFI Group last week indicates that this is going to be a breakout quarter for e- and m-commerce. Considering that the 45% of consumers who said they’d spend 40 percent or more of their holiday gift-giving budgets online in 2013 has swelled to 51 percent this year, and nearly a third will spend more than half of their holiday budgets online in 2014, it appears consumers continue to embrace the channel.

Mobile Apps: Is Basic Better?

Mobile technology is among retail’s new normal. Just look at what Macy’s has done with beacon technology. As retailers outfit their brick-and-mortar stores to accommodate associate- and customer-facing mobile technologies (GameStop is another retailer leading the beacon charge), we’ve long stressed the importance of a thoughtful mobile strategy. And so it goes with mobile applications. For retailers on the verge of entering the mobile app arena, research indicates it’s better to deliver a simple, user-friendly app that works well and offers the information customers want than it is to offer a cumbersome app they avoid.

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ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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CURRENT RETAIL HEADLINES

  • GTS Releases NEW, High-Powered QLn220/320 Batteries

    Global Technology Systems, Inc. (GTS) announces the availability of two new QLn220/320 batteries to support its Zebra printer customers. The standard and extended capacity batteries are the latest addition to an already expansive portable printer battery line. Like all GTS batteries, the QLN320 batteries are extremely high quality, helping printers function better than new.

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MULTIMEDIA

  • Key Considerations For Warehouse Automation

    In this interesting podcast, ISR's Executive Editor, Erin Harris talks to Jeff Hedges, president, material handling at OPEX Corporation about the vital role automation plays for retailers. Hedges paints a realistic picture about the hidden costs of automation, especially for retailers considering their first-time investment. "[E-Retailers] need to appreciate the on-going costs of running automation after the investment," explains Hedges. "I don't see that as a reason or an excuse or justification for not investing in automation, but we've realized that we need to convey to companies that are investing in automation for the first time that there is an expected cost associated with maintaining your automation; there is an expected change in your energy draw; and there is specialized training required for your maintenance staff." Listen in as Hedges delivers thoughtful insight for any retailer considering automation inside the warehouse.

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FEATURED PRODUCTS

  • A799 Single Station Direct Thermal Receipt Printer
    A799 Single Station Direct Thermal Receipt Printer

    The A799 is the latest single station printer innovation from CognitiveTPG and the “champion” of the single station thermal receipt printer line. The A799 is packed full of features and unique selling points that are unmatched in the market.

  • MC70/MC75 Battery Chargers
    MC70/MC75 Battery Chargers

    Maximize the performance of the Symbol ® MC70/MC75 Series mobile computers.

  • Dayforce HCM
    Dayforce HCM

    Dayforce Workforce Management delivers critical advantages for employees, managers and administrators. Improve workforce performance, reduce labor cost and align your workforce with your corporate goals.

  • EmpowerTime
    EmpowerTime

    Every organization has different time and attendance needs and EmpowerTime™ is designed to meet them.

  • Vendor Compliance And Supply Chain Visibility Consulting Services
    Vendor Compliance And Supply Chain Visibility Consulting Services

    Compliance Networks excels in uncovering the hidden value that lies within your supply chains. We apply a creative mix of technologies and services to facilitate flow in the retail supply chain.

  • Compact Wireless Tablets From Sprint
    Compact Wireless Tablets From Sprint Compact, wireless tablets from Sprint offer an innovative way to connect with customers by providing interactive, individualized information to enhance the retail experience.
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