A Holistic Customer View

A new all-in-one POS solution helped Lenox Corporation deliver a 360-degree view of the customer and improve process efficiencies around inventory, in-store mobility, and loyalty.

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Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role Interdepartmental Synchronization: LP's New Normal
Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role Interdepartmental Synchronization: LP's New Normal
With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind. Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry. The LP team and the highest levels of management across the enterprise must work synergistically to improve sales and solve companywide business problems.

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  • Multi-Channel Retailers: Building Loyalty And Affinity Through An Integrated Customer Experience
    Multi-Channel Retailers: Building Loyalty And Affinity Through An Integrated Customer Experience

    Successfully competing in today’s increasingly complex retail environment entails staying ahead of heightened customer expectations.  Historically traditional retailers have enjoyed the advantage associated with tangible merchandise, personal service, and instant gratification.  By contrast, online retailers have offered efficient search capabilities, convenience, and easy access to both habitually purchased and hard-to-find goods and services. By Deborah Eastman

  • Do the Math – Minimum Wage Increases And The Service Industry
    Do the Math – Minimum Wage Increases And The Service Industry

    If you are like about 1/3 of adult workers today, you probably worked in a restaurant of some sort as a teenager.  Do you think the job you did was worth being paid $10.10 an hour, or even $15 an hour, which is what some striking fast food workers would like to see as their beginning wage? 

  • The Modest, Yet Essential, Thermal Consumable
    The Modest, Yet Essential, Thermal Consumable

    Thermal labels, tags and ribbons actually offer great value when it comes to everything from identifying and tracking inventory to catching the eye of the consumer.  Truly essential, yet often taken for granted - as if any media will do. There are reasons, old and new, to reconsider how you assess that very important part of your business, the modest consumable.

  • Learn To Speak Geek And Work Better With IT
    Learn To Speak Geek And Work Better With IT

    Whether you know it or not, you are more familiar with networking technology than you think. In fact, the traditional CCTV system is a type of network itself. It was not open (hence the name Closed Circuit) and used coax and analog, but it was still a network. Today, networks are everywhere.

  • The Hidden Costs of Post-it Notes: Overcoming the Limits of Traditional Scheduling
    The Hidden Costs of Post-it Notes: Overcoming the Limits of Traditional Scheduling

    Post-it notes. They’re some of the best reminders for to-dos and deadlines. But when it comes to scheduling in a retail environment, a post-it note can be an indicator of limitations and hidden costs. In the finale of this three-part series examining retail workforce management, I will review why post-it notes can help you recognize shortcomings in your labor scheduling process, and explore how automatic scheduling can help eliminate the constraints that lead to unnecessary expense.

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  • The Convergence Of Content + Commerce

    Your business has settled for far too long. You’ve had to compromise vision, strategy and customer experience because of fragmented, incomplete tools and strained resources. Content and commerce have always had a complicated relationship that is now transforming.

  • Payment Security For The SMR

    Small-to-midsize retailers have long escaped the clutches of the Payment Card Industry Security Council. It’s time they gave payment security another look.

  • Holiday Tip Sheet: Operational Readiness

    For retailers, the holiday months are the most crucial months of the entire shopping season. Whether you conduct business online, in stores, or both, now is the time to implement your holiday strategy from an operational perspective. Here are the top five best practices to ensure you’re prepared for the most wonderful time of the year.

  • A Platform For Diving Into Omni-Channel Retailing

    Consumers are swimming across retail channels at an Olympic pace, and a substantial proportion of retailers today are in danger of being left in their wake. The omni-channel phenomenon has been gaining momentum for decades, but more recently digital systems and mobile shopping have churned the waters to the point that retailers will need to be more agile and adaptable if they intend to keep up with consumer expectations.

  • How Improving Vendor Performance Can Yield Higher Retailer Profits

    The relationship between vendor performance and retail profits is inextricable, and improving it yields big wins for both parties.

More Featured Content


  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology, a privately held Corporation, develops in-house and provides high-quality, advanced retail management software systems to retail organizations.

  • CFI Group
    CFI Group

    CFI Group helps organizations across the private and public sector use voice of the customer insights to improve customer satisfaction, leading to increased loyalty, recommendations and financial results.

  • NetSuite

    NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.

  • Accu-Time Systems, Inc.
    Accu-Time Systems, Inc.

    ATS, an Amano company, is an innovative global provider of industrial time and attendance terminals for biometric and non-biometric workforce management requirements. The high quality, durable and user-friendly product line extends from entry-level time and attendance terminals to state-of-the-art programmable and best performing biometric workforce management and employee self-service systems. Visit

  • Infor
    Infor WFM Workbrain thrives on solving the world’s most complex labor challenges. Our integrated suite of Workbrain solutions helps automate and standardize your time and labor processes, helping you reduce costs, boost employee satisfaction, and adapt to changing conditions on the fly. Infor


  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.


  • Dollar Tree, Family Dollar Deal: What’s Next For Dollar General?
    Dollar Tree, Family Dollar Deal: What’s Next For Dollar General?

    Dollar Tree’s acquisition of Family Dollar for $8.5 billion is especially interesting in light of discounters’ poor performance as of late. Back in April, Family Dollar reported it would cut jobs and close approximately 370 underperforming stores from its 8,100 store portfolio. Also at that time, Family Dollar decreased prices on nearly 1,000 basic items in an effort to better meet low-income shoppers’ needs.

Apple, IBM Deal: You’re The Winner

You couldn’t possibly have missed this, but in case you did, Apple and IBM announced a partnership last week that’s sure to create an even more rabid appetite for iPhone and iPad deployment in retail. At least, I think it’s sure to drive iOS mobile adoption in retail, assuming retail is one of the deal’s target markets. You see, details on the partnership are a bit sketchy.

Mobile’s Effect On Back-To-School Shopping

It’s hard to believe that the back-to-school shopping season is upon us given that the previous school year ended just a few weeks ago (for those of us in the Northeast anyway). As July marches on, parents, caregivers, teachers, and students are hitting the stores early to get the best deals.

ISIS Rebrand: Preemptive Or Premature?

A few months back, when I first began reading about the post-Syrian civil war terrorist faction du jour dubbed ISIS (Islamic State Of Iraq And Syria), I wondered aloud how long it would be before the Isis we cover would respond. Our Isis is the mobile commerce joint venture created by AT&T Mobility, T-Mobile USA, Inc. and Verizon Wireless, to date the most influential proponent of the mobile wallet concept.

Patent Trolls Pose A New Threat To Retail

The NRF is firing up its policy machine in an effort to sway legislators to act on a troubling trend—the significant increase in frivolous patent lawsuits brought to bear on retailers by so-called patent trolls. These trolls, who make money by purchasing overly-broad and nearly expired patents with the intent of suing retailers that allegedly infringe on those patents, are stirring up expensive trouble for retailers. And in many cases, even their most preposterous allegations are costing retailers money.

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Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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    Edge Devices At A Glance

    Choose from our portfolio of fixed and PTZ IP cameras to get the real-time and recorded video you need for advanced security, loss prevention, liability protection and more. Always clear and proven reliable, these video surveillance cameras will show you what you’ve been missing.

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    GTS Genius Battery For MC9000

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    OrderDynamics Omni-Channel Commerce

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    WAVE Communicators

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    SATO Shade And Sequential Marking Systems

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