ISR MAGAZINE AND FEATURED NEWS CONTENT

No More Games

A lot of retailers talk about implementing customerand associate-facing mobile technologies, but GameStop has done so — and they’re way ahead of you. Here’s why.

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THE CURRENT ISSUE

  • Meeting Demand With An OMS
    Meeting Demand With An OMS

    Customers’ omni-channel expectations can’t be met by channel-specific retail systems. Are order management systems (OMSs) saving the day?

  • The Next-Gen POS Is Channel-Agnostic
    The Next-Gen POS Is Channel-Agnostic

    When POS systems are built around the consumer, channel silos disappear.

  • Too Small For An ERP?
    Too Small For An ERP?

    Sports Basement runs five stores with a sixth on the way. Is the retailer too small for SAP?

  • Hello, Ello. Goodbye, Social Marketplace?
    Hello, Ello. Goodbye, Social Marketplace?

    As I write this, Ello — the anti-Facebook social network phenomenon that went ballistic this fall — is signing on new users at a rate of 38,000 per hour, according to (and to the surprise of) founder Paul Budnitz. That’s astonishing, given that Ello is less than two years old and still just in beta mode, gaining new users by invitation-only. Bloggers and media pundits have stopped just short of predicting Facebook’s demise.

  • Centralizing Back Office Systems Brings Big Benefits To A Small Grocery Chain
    Centralizing Back Office Systems Brings Big Benefits To A Small Grocery Chain

    Neiman’s Family Market achieves labor savings, improves data accuracy, and streamlines internal communications.

More From The Current Issue

RETAIL INDUSTRY RESEARCH

Tier 1 Best Practices On An SMR Budget E-Commerce's Role In Omni-Channel Success LP's Vital Role
SMR Supplement E-Commerce's Role In Omni-Channel Success Loss Prevention's Vital Role In Retail
New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers. An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience. By leveraging technology along with training and development, LP shares data that benefits the entire enterprise.

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RETAIL GUEST EXPERT SERIES

  • 5 Ways To Amp Up Your Retail App With iOS 8
    5 Ways To Amp Up Your Retail App With iOS 8

    Apple isn't one to rest on its laurels, and with the recent launch of iOS 8, the company has unleashed several new features that make it easier to create compelling and high-performing retail apps. If you know how to take advantage of them, the new capabilities offer several opportunities for increasing user engagement and extending the app experience beyond the walls of the app itself. From highlighting new sharing options to increasing interactivity, here are five ways to use iOS 8 to drive greater performance with your retail app.

  • Bringing The UHD/4K Technology Hype From In-Home To Retail Market
    Bringing The UHD/4K Technology Hype From In-Home To Retail Market

    Discussion about Ultra High-Definition (UHD) displays and 4K (cinema-grade 4Kx2K chip set) projectors filled the conference room floor at InfoComm14 this year. Manufacturers and retailers alike wanted to know how UHD/4K technologies could improve sales and take their business to the next level.

  • How Retailers Can “Manage the Moment” This Holiday Season
    How Retailers Can “Manage the Moment” This Holiday Season

    The holiday season is the most profitable time of year for retailers, and from the time those first decorations go up until midnight New Year’s Eve, store managers are eager to make every moment count. Doing this successfully is a delicate balancing act, requiring an ability to adjust staffing, inventory, product placement, pricing and promotional strategies on a dime if needed. Statistics about last season’s traffic counts and sales are useful for corporate decision-makers, but won’t help address an unexpected surge of shoppers or an out-of-stock issue as it’s happening.

  • In Retail, Every Phone Call Counts
    In Retail, Every Phone Call Counts

    Picture this: You only have one employee at the front desk. There’s a customer in the store asking that employee a question. Then, suddenly, the phone rings. What's the employee to do? If he abandons the customer to answer the phone, that customer will feel neglected. Yet if he lets the phone ring to finish with the patron, the odds are greater than not that whoever's on the other end won't call back. If you don't answer the phone, there's another business out there that will.

  • 5 Key Business Drivers For Labeling In A Global Supply Chain
    5 Key Business Drivers For Labeling In A Global Supply Chain

    In today’s fast-paced global economy, it’s critical to identify, understand and measure how certain business drivers impact your supply chain and your company’s business growth.  To do so, you must consider the critical role that labeling plays in meeting the demands of key business drivers. These drivers can have a significant influence on the performance and overall success of your business. 

More From The Expert Series

FEATURED CONTENT

  • Jackie Andersen Joins Schneider-Electric, MultiSight

    Just recently, I had the opportunity to sit down with Jackie Andersen, director, retail strategic accounts at Schneider-Electric, MultiSight, to learn about her new role as well as MultiSight’s cloud-based, all-inclusive video service designed specifically for retailers. Here’s what she had to say about the cross-functional usage of video and how MultiSight helps retailers evolve at a pace that fits their business and budget.

  • How Mobile Engagement Is Reinventing Brick And Mortar Retail

    What are retailers learning about the influence of mobile POS, clienteling, and other apps on the way associates perform and consumers shop?

  • Holiday Shopping: Shutting Down The Showroom Effect

    Showrooming remains a threat to both brick-and-mortar and cross-channel retailers this holiday shopping season, as a record number of consumers hit stores with smartphones in hand. New data from CFI Group's 2014 Holiday Retail Spending Report, based on a survey of 1,000 U.S. consumers, indicates that 51% of consumers will spend more than 40% of their holiday budgets online this year, 57% of consumers use their smartphones to assist their shopping activities in stores, and 38% are actively planning to showroom this year.

  • Burgerville Deploys Aerohive For Secure And Robust Retail Networking Solution

    Established in 1961, Burgerville is an innovative and industry-leading quick service restaurant company with 39 locations throughout Oregon and Southwest Washington. 1,500 employees strong, Burgerville provides fresh, great-tasting food to guests all day every day from breakfast to late-night snacks based in its mission “serve with love.” At Burgerville, the commitment to fresh, local and sustainable values is about helping people and communities thrive.

  • Make The Shopping Experience Personal, Relevant, And Profitable

    Today, mobile devices and apps are changing the way that customers shop—and giving in-store retailers more ways to personalize and monetize customer relationships. Aerohive’s “Retail Made Personal” strategy defines a cloud-based approach to personalizing the retail experience for every customer. 

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Global Technology Systems, Inc.
    Global Technology Systems, Inc.

    Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.

  • Aerohive Networks
    Aerohive Networks

    Aerohive NetworksAerohive Networks helps simplify networking for retail organizations by reducing the cost and complexity of distributed deployments with cloud-enabled Wi-Fi and routing solutions. Aerohive's award-winning cooperative control architecture, public or private cloud platform, and easy-to-deploy routing and VPN solutions eliminate costly hardware appliances and single points of failure, while delivering business-critical wired and wireless networks with granular security and policy enforcement and the ability to start small and expand without limitations.

  • Datamax - O'Neil
    Datamax - O'Neil
    The Datamax family of desktop printers coupled with O'Neil's complete line of mobile printers provides a full spectrum of printing solutions for any industrial, corporate, or enterprise environment.
  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • Epson America, Inc.
    Epson America, Inc.
    For more than 30 years, Epson has delivered industry-leading point-of-service technology solutions to the world's leading retailers including printers, precision printing mechanisms, and digital image scanners.

     

FROM THE EDITOR'S DESK

  • Mobile Payments Race: Apple Wins Speed To Market, But Hurdles Remain
    Mobile Payments Race: Apple Wins Speed To Market, But Hurdles Remain

    Two years ago, I wrote a column that analyzed the freshly announced Merchant Consumer Exchange (MCX) and its potential threat to the mobile payment solution providers of the day, namely Google Wallet, Isis, PayPal, and Square. Apple Pay—and more specifically, whether retailers are choosing to embrace or shun it— just brought a whole new level of drama to the conversation.

Boxed Shakes Up Wholesale

Costco, BJs Wholesale Club, and Sam’s Club are the leaders in the wholesale space. But, Boxed, a warehouse shopping startup for mobile is shaking things up for the warehouse giants. Since its launch, it’s been reported that Boxed is a Costco reseller, but Boxed’s CEO and co-founder, Chieh Huang has not commented heavily on the topic. No matter the status of the relationship, brick-and-mortar warehouse clubs aren’t going anywhere. But, Boxed does have a few tricks up its sleeve — no membership fees, free shipping on orders more than $75, and disruptive technologies to ease the distribution process.

Transaction Security: Intel Grabs The Reins

It’s becoming hard to recollect a major retail banner that hasn’t been compromised by transaction data theft. Chances are, at least a few of the tier-1 retailers that just popped into your mind have had their day in the public spotlight after their customers’ personal card data was exposed and/or collected by malware.

Security Officer Turned CEO: J.C. Penney Puts Pragmatism Back At The Helm

In Tier 1 retail, “VP of LP” and “director of asset protection” are not typically stepping stones on the path to the CEO’s desk. But Marvin Ellison, who served in those roles for both Home Depot and Target from 1987 through 2004 before becoming EVP at Home Depot, isn’t your typical retail executive.

Not Sure How To Embrace Innovation In Retail? You’re Not Alone.

I recently attended SAP Retail Forum, which was held at the Waldorf Astoria in New York City. Over the years, I’ve attended several SAP Retail Forums, and just like Forums past, this year’s delivered a razor sharp message about retailers’ need to simplify, transform, and innovate. Indeed, the message should resonate with all retailers, SAP customers or not — the future of retail is right now.

More From The Editor

ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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MULTIMEDIA

  • 3 Unexpected Benefits Of A Workforce Management Solution

    Workforce management solutions are not new to retail, as countless retailers have reaped the benefits of automated time and attendance, forecasting and scheduling, etc. But there are additional value propositions and benefits that you may not be aware of, and Joe Olson, executive VP and GM at Empower Software talks to Erin Harris, executive editor at ISR about the unexpected positive benefits of WFM solution.

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FEATURED PRODUCTS

  • Island Pacific Mobile
    Island Pacific Mobile

    Island Pacific’s Mobile solution extends the role of your store operators. It offers them the opportunity to engage with customers, give product advice and perform sales operations on the sales floor, helping alleviate long impersonal register queues and promote active selling.

  • PAYmate Terminal
    PAYmate Terminal

    PAYmate — Advanced, user-friendly time and attendance terminal, featuring Ethernet connectivity and power-over-Ethernet for improved workforce management.

  • Cloud Hosting Services
    Cloud Hosting Services

    Reduce your IT operating costs and simplify your server complexity, while gaining flexibility and agility through virtualization with EarthLink Cloud Hosting. Our Cloud Hosting service provides a user-friendly vCloud Director Portal that allows you to create custom Virtual Machines (VM) and on-demand applications. The EarthLink Cloud Architecture leverages highly available firewalls, multiple connectivity options and Storage Area Network (SAN) infrastructure to deliver highly redundant on-demand computing power.

  • M2M Solutions From Sprint
    M2M Solutions From Sprint Machine-to-Machine applications are expanding exponentially, and Sprint is leading the charge with its innnovative partners to bring these ideas to life.
  • MercuryPay
    MercuryPay

    Fast, reliable and secure payments for your choice of payment processing solution

  • Microsoft Windows Floor Kiosk
    Microsoft Windows Floor Kiosk Placed in key international retail store locations the Microsoft Windows Phone interactive display fixture informs and educates consumers on the features and benefits of the new Windows Phone 7 operating system available today in the recently launched next generation of mobile smartphones.
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