Ulta Beauty’s Quest For The Ultimate Omni-Channel Experience

Almost two years after an intensive e-commerce upgrade, Ulta Beauty is making steady progress toward its goal of reaching 10% of total sales via the Internet — a major milestone in the cosmetics segment.

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THE CURRENT ISSUE

  • Mobile POS Growth: Steady, But Not Staggering
    Mobile POS Growth: Steady, But Not Staggering

    Epson’s front-row seat to mobile deployment indicates steady adoption, with a coming boost from the proliferation of cloud applications.

  • Preparing For The Extended Peak Season
    Preparing For The Extended Peak Season

    For retailers, the competitive holiday season starts a little earlier every year. Here’s what Hallmark Business Connections is doing to prepare its retail communities.

  • Operational Shrink: A Growing Threat
    Operational Shrink: A Growing Threat

    Omni-channel retail, mobile payments, and new store concepts are creating new ways to sell. They’re also creating new exposure to operational loss.

  • Identifying New DC Operations
    Identifying New DC Operations

    Omni-channel consumer demand has pushed the connection between shoppers and goods deeper into the supply chain, creating fundamental shifts in DC operations.

  • Personalization, Mobilization, And The Fight To Not Be Creepy
    Personalization, Mobilization, And The Fight To Not Be Creepy

    I know you really like chocolate. Heck, you ate $10 dollars worth last Saturday. So because I value you and put you first above all others, I went ahead and filled a basket with nothing but chocolate. Don’t worry; I have coupons, and I’ll use the credit card you used last Thursday. I’ll meet you by your car, unless you want me to just meet you at your house.

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RETAIL INDUSTRY RESEARCH

Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing Tech Spending 2015: The Any-Channel Revolution Takes Shape
Omni-Channel Retail Supplement Omni-Channel Supply Chain Tech Spending 2015
Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform. Consumer expectations of a seamless omni-channel experience are reinventing the supply chain. In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel.

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RETAIL GUEST EXPERT SERIES

  • Mobility, Compliance, And ROI: Getting The Most From Your WFM Solution
    Mobility, Compliance, And ROI: Getting The Most From Your WFM Solution

    Studies continue to show that positive employee engagement is a key factor in promoting sales growth, increased customer satisfaction, and reduced turnover. So why is it not a bigger priority for many companies?

  • With Big Data and Analytical Tools In Hand, The Challenge Is Human For E-Retailers
    With Big Data and Analytical Tools In Hand, The Challenge Is Human For E-Retailers

    The world’s leading e-retailers now understand the promise of big data and analytics. They know competitors are finding insights and making advances, and many have seen their own pilot projects deliver measurable gains in marketing efficiency, customer loyalty, sales or margins.

  • Summer’s Here - So Let’s Think About The Holidays!
    Summer’s Here - So Let’s Think About The Holidays!

    Gary Whittemore is Global Sales and Marketing Director at Experian FootFall

  • What’s The Best Model For Building An Agile International Business?
    What’s The Best Model For Building An Agile International Business?

    Competition has pushed the boundaries of retail quite literally in new directions. Saturation in developed markets is driving retailers to find new, untapped resources for profit growth; recent Euromonitor statistics revealed that while mature markets represent 58% of global retail sales, the market only grew by 2% between 2013 and 2014.

  • Why You Need A Second Source For Mobile Power
    Why You Need A Second Source For Mobile Power

    Just when you thought batteries and chargers weren’t sexy. Retailers don’t tend to think about batteries until it’s too late. Talk to anyone inside the enterprise who’s experienced a productivity stand-still due to a powerless mobile device, and you’ll quickly understand the need for a second source for mobile power. Yet, some retailers are concerned about voiding warranties. GTS’ Kadie Barrington talks to Erin Harris about why a second source provider for mobile power is absolutely critical to your business.

More From The Expert Series

FEATURED CONTENT

  • Hardware Co-Op Builds Better Service With Lucas Systems

    Do it Best Delivers More Accurate, Efficient Order Fulfillment with a Lucas Mobile Work Execution System Featuring the Jennifer™ Mobile Multi-Modal Picking Application.

  • IHL Study: Retailers Are Focused On LAN/WAN Security And EMV Compliance – Part 2

    In the last blog, I shared IHL Group’s findings from the “2015 Store Infrastructure Study”. Primarily, I looked at the WiFi results and the realization that stores need to upgrade their networks to support new cloud-based internal and customer-facing applications. Now let’s dig into the security part of the results.
    According to the survey, 54% of respondents consider their WAN/LAN network security “currently ready.” Another 34% say they’ll be ready within 12 months.

  • IHL Study: Retailers Ready To Spend On Innovation And Its Underlying Architecture – Part 1

    As retailers head to the cloud with more of their applications, many have noticed an increased demand on in-store WiFi. Therefore, it’s no surprise that retailers are focused on upgrading their WiFi over the coming months.

  • The Bandwidth Bottleneck

    For the past few months, my colleagues and I have been traveling the country, hosting CIO dinners. We do so to learn about key issues and trends and to provide a venue for CIOs to share experiences with their peers. Lots of good food but even better conversations.

  • Kiosks & Kids: Attracting A Tech-Savvy Generation Through Education And Play

    When I walk through retail environments, I am on constant alert – looking for innovative design concepts, unique displays and the ways consumers engage with their surroundings.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Ceridian
    Ceridian

    Dayforce makes live, interactive Key Performance Indicators (KPIs) an integral part of the workforce management process. For your managers, this means the confidence of having the right information in the right context. For your company, it means less paid manager time on workforce processes and better, more consistent decision-making aligned with corporate priorities.

  • SATO America
    SATO America

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • NetSuite
    NetSuite

    NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.

  • ShopperTrak
    ShopperTrak

    Since 1993, ShopperTrak has been helping retailers, malls and entertainment venues around the globe learn who is coming in their doors, where they’re going, and how to make the most of that information.

  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • Lucas Systems, Inc.
    Lucas Systems, Inc.

    Since 1998, Lucas Systems has been helping retail fulfillment centers improve hands-on processes and workflows without changing their WMS systems. DCs using Jennifer mobile applications average 36 percent gains in picking productivity.

View All Our Featured Suppliers

FROM THE EDITOR'S DESK

  • Coming Soon: Innovative Retail Technologies
    Coming Soon: Innovative Retail Technologies

    You’ve probably noticed that we’ve been covering innovation in retail extensively over the past several months. That’s by design, and we have you, our dedicated readers, to thank. You’re in the throes of experiencing the retail’s industry’s evolution, and so are we.

EMV Isn’t For Everyone

I’ll admit that I’m growing a little weary of writing and talking about EMV. Maybe you’re getting even a little more tired of reading and hearing about it. But, bear with me for a minute. I’m not going to try to sell you anything, or persuade you with fear, uncertainty and doubt.

Overcoming The Overwhelming In Mobile Retailing

Deloitte’s annual report, Global Powers of Retailing, focuses this year’s theme on innovation. The report takes a deep dive into how retailers are using innovations to address the various changes impacting their businesses. Not surprisingly, one of the top five trends discussed in the report is the proliferation of mobile retailing. Indeed, Deloitte reports a projected 65% of the global population will be using a mobile phone in 2015 and an estimated 83% of Internet usage will be through handheld devices, and that mobile payments and location-based marketing will play a larger role in the coming year. As such, retailers are taking actions to accommodate the customer’s affinity for mobile.

No Cash, Plenty Of Compromise

The Danish Parliament just proposed a law, backed by the Danish Chamber of Commerce, that would allow retailers to refuse to accept cash payments.

Considering The Next Generation Of Consumers

According to U.S. Census Bureau statistics, there are 80 million plus Millennials (the largest cohort size in history). Millennials are never far away from their next text, with 80% sleeping with their mobile phone next to the bed. We’ve written quite a bit about what it means to cater to the Millennial shopper.

More From The Editor

ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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THE TOP 10 OF 2014

ISR Top 10 Of 2014

CURRENT RETAIL HEADLINES

  • Resnick Distributors Reduces Labor Costs 30 Percent Using Lucas Mobile Work Execution Solutions Featuring Jennifer Mobile For Voice Picking

    Lucas Systems, Inc., the leading provider of mobile work execution solutions for warehousing and distribution, announced the results of a recent project at Resnick Distributors, a leading regional distributor serving convenience stores and other retailers in the mid-Atlantic region. The Lucas solution at Resnick includes Jennifer™ Mobile for voice picking running on Zebra (Motorola) MC3100 mobile computers, the Engage Management Dashboard, and the Lucas Work Execution Server. Since installing the system last year, Resnick has seen a 30 percent reduction in labor costs and a 60 percent reduction in errors.

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RETAIL EVENTS

eTail East 2015

August 10 - 13, 2015
Boston, MA

Retail Delivery Connect

August 24 - 26, 2015
Miami, FL

Retail Delivery Connect

August 24 - 26, 2015
Miami, FL

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL
More Events

FEATURED PRODUCTS

  • Searchlight For Retail Software
    Searchlight For Retail Software

    Take your business to the next level with March Networks Searchlight for Retail. Integrating high-quality surveillance video with point-of-sale (POS) transaction data and highly-accurate analytics, Searchlight delivers powerful insights into key areas of your business.

  • Perfect Pick
    Perfect Pick

    Perfect Pick was Engineered to Simplify Order Fulfillment Technology. Perfect Pick is truly unique. Perfect Pick’s “one touch” design is based on a single automated component – the iBOT. Perfect Pick does not require lifts, conveyors, or multiple transfer points, which add complexity to the system. By eliminating these additional touch points and by streamlining the picking process, Perfect Pick increases throughput and results in a more reliable and cost effective system.

  • Returns Services
    Returns Services

    Turn Returns into a Competitive Advantage.

    Product returns cost money--no one's disputing that. But a flexible returns policy can deliver customer satisfaction and fuel increased sales over time.

  • Retail Multi-Touch Kiosk
    Retail Multi-Touch Kiosk The Retail Multi-Touch kiosk features the latest smart phone and tablet device multi-touch applications available.
  • Honeywell MS7600 Series Horizon®
    Honeywell MS7600 Series Horizon® MS7620 is a compact in-counter hands free laser bar code scanner with a dense 20-line scan pattern that provides fast, efficient throughput. The use of IR laser activation further enhances operator efficiency and productivity, by allowing the user to instantaneously “wake” the unit from sleep mode and read a bar code. Each MS7620 is equipped with an integrated EAS deactivation antenna that provides simultaneous scanning and deactivation of security tags. An RS232 auxiliary port allows for connection of a hand held bar code scanner for bulky, oversized objects.
  • Dayforce HCM
    Dayforce HCM

    Dayforce Workforce Management delivers critical advantages for employees, managers and administrators. Improve workforce performance, reduce labor cost and align your workforce with your corporate goals.

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