ISR MAGAZINE AND FEATURED NEWS CONTENT

Three Keys To The Mobile Consumer: Strategy, Preparation, And Adoption

As retailers struggle to execute their own mobile strategies, consumers aren’t waiting around. Here’s how to catch up with — and capitalize on — the smartphone’s influence.

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THE CURRENT ISSUE

  • The Inhumanity Of Scheduling Automation
    The Inhumanity Of Scheduling Automation

    "Modern scheduling software does bring profit-saving advantages to retail businesses ... but its execution is only as good as those pressing the buttons and turning the dials."

  • Preventing Operational Loss
    Preventing Operational Loss

    Identifying the breakdowns that cause operational loss is challenging enough. What about prevention?

  • Inside The Front-End Changes At Lowe’s
    Inside The Front-End Changes At Lowe’s

    How the Fortune 500 retailer improved the customer experience with a 50% reduction in false EAS alarms, reducing shrink and mitigating associate risk along the way.

  • Video Stops Traffic At Sun Diego
    Video Stops Traffic At Sun Diego

    There’s a place for interactive displays and complex analytics, but for boutique retailer Sun Diego Boardshops, it’s enough to simply stop traffic

  • Loss Prevention’s Role During Civil Unrest
    Loss Prevention’s Role During Civil Unrest

    We’re used to hearing about LP and AP professionals working diligently and tirelessly to protect customers and employees from the physical and emotional dangers associated with armed burglary and theft.

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RETAIL INDUSTRY RESEARCH

Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing Tech Spending 2015: The Any-Channel Revolution Takes Shape Tier 1 Best Practices On An SMR Budget
Omni-Channel Supply Chain Tech Spending 2015 SMR Supplement
Consumer expectations of a seamless omni-channel experience are reinventing the supply chain. In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel. New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers.

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RETAIL GUEST EXPERT SERIES

  • Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy
    Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy

    It’s no overstatement to say that the roadmap of consumers’ shopping journeys has shifted radically in recent years – and that these journeys continue to change shape as new personal technologies and apps, accompanied by an avalanche of data, are adopted by shoppers worldwide. To take just one example, Oracle’s research reveals that when faced with an out-of-stock situation, 92% of consumers will not wait for a desired product to come into stock. Instead they will find an alternate source for purchase, including buying the item directly from the brand manufacturer.

  • Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?
    Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?

    It’s a new year, but retailers seem to be running the same race they were in 2014 and searching for a finish line that always seems beyond their reach. Retailers are well aware of the challenges of “getting the price right” and strategically managing pricing in all of their retail channels, but in 2014, consumers and media alike became consumed with the notions of “consumer price transparency” and “competitive price intelligence” that put retailers pricing tactics under a strong microscope.

  • Make Sure It’s Only The Sleigh Bells Ringing This Christmas
    Make Sure It’s Only The Sleigh Bells Ringing This Christmas

    U.S. consumers are expected to spend more this holiday season, according to Accenture’s Annual Holiday Shopping Survey. At the same time, shoplifting traditionally is highest during this time period. It is therefore vital that retailers protect themselves against increased cases of theft, while ensuring the customer base has an enjoyable shopping experience without the inconvenience of false alarms.

  • Employee Happiness = Customer Happiness
    Employee Happiness = Customer Happiness

    No matter how much technology you throw at the retail store the most critical factor that will make or break your customer experience is human interaction. A recent article in Forbes written by Eric Siu reported that, “63 percent of employees today are ‘not engaged’ (24 percent are ‘actively disengaged’) in their jobs.

  • ‘Tis The Season For Smart Segmentation Of Holiday Shoppers
    ‘Tis The Season For Smart Segmentation Of Holiday Shoppers

    The most wonderful time of the year for the retail industry is right around the corner. Retailers may already have visions of sales and customers dancing in their heads, but right now the holiday shopping season isn’t on many consumers’ minds.

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FEATURED CONTENT

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology, a privately held Corporation, develops in-house and provides high-quality, advanced retail management software systems to retail organizations.

  • Retalon
    Retalon

    Retalon is a leading provider of Retail Predictive Analytics solutions for Retailers. Retalon is a transformational approach to the retail industry. From inception, our solutions were built on an integrated analytic platform that takes into account the entire retail business process which produces the highest accuracy possible. Our predictive analytics technology empowered retail businesses with advanced analytics that uncover hidden opportunities, and significantly increase bottom and top lines.

  • Aerohive Networks
    Aerohive Networks

    Aerohive NetworksAerohive Networks helps simplify networking for retail organizations by reducing the cost and complexity of distributed deployments with cloud-enabled Wi-Fi and routing solutions. Aerohive's award-winning cooperative control architecture, public or private cloud platform, and easy-to-deploy routing and VPN solutions eliminate costly hardware appliances and single points of failure, while delivering business-critical wired and wireless networks with granular security and policy enforcement and the ability to start small and expand without limitations.

  • March Networks
    March Networks

    At March Networks, we believe in simple, easy-to-use video surveillance systems that help retailers decrease losses and increase profits.

  • HughesOn
    HughesOn

    Need application priority with rock solid security? HughesON Performance Optimization™ and HughesON Managed Security™ deliver.

  • EarthLink
    EarthLink

    A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.

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FROM THE EDITOR'S DESK

  • Kohl’s CIO Talks Omni-Channel Order Fulfillment, Loyalty
    Kohl’s CIO Talks Omni-Channel Order Fulfillment, Loyalty

    Kohl’s currently operates approximately 1,200 stores in 49 states and has annual sales in excess of $18 billion. The retailer that prides itself on its commitment to family, value, and national brands is in the process of becoming a true omni-channel retailer. Just recently, I had the opportunity to talk to Janet Schalk, EVP and CIO at Kohl's Department Stores, about how the powerhouse retailer is handling omni-channel order fulfillment, loyalty, the customer experience, and more.

EMV And CNP Fraud: Fool Us Twice, Shame On Us

As the U.S. retail industry tools up for the EMV (Europay, MasterCard, and Visa) chip card security standard this year, there’s a lot of speculation about the impact the new POS security standard will have on CNP (card-not-present) fraud.

The Hallmarks Of Customer Centricity

It’s a gross understatement to say I spend a lot of time talking with retailers, and almost without fail, every retailer I talk to stakes a claim in “customer centricity” as a differentiator. In fact, if taken at face value, there’s do differentiation at all in putting the customer at the center of tech and operations decision-making, because everyone alleges to be doing it.

What Does An “Innovation Lab” Look Like?

It’s Q1, the season of innovation in retail. We’re three weeks off the NRF BIG show. The pundits are making their predictions and prognostications on the retail tech breakouts we’ll see in 2015. The buzz is loud, fueled by inspirational expo hall demonstrations and countless media stories about retail “innovation labs.” Home Depot, Lowe’s, Nordstrom, Sears, Staples, Target, and Zappos are among the big brands that have made “innovation lab” headlines in recent months.

Getting Innovative With Innovation At #NRF15

If I had a dollar for every time I heard some form of the word innovation at this year’s NRF BIG Show, I’d be lounging in some tropical paradise sipping the local libation instead of writing about a renewed appreciation for what’s possible in retail. Innovation was a key theme from this year’s BIG Show, and rightfully so. Hurdles are imminent (e.g. EMV adoption), but there are plenty of operational upgrades and retail technologies that can help drive the customer experience. How so? In a word — innovation.

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ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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MULTIMEDIA

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RETAIL EVENTS

Next Generation Customer Experience

March 23 - 25, 2015
San Diego, CA

C-Star 2015

May 13 - 15, 2015
Shanghai

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL
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FEATURED PRODUCTS

  • EarthLink Retail Solutions
    EarthLink Retail Solutions

    A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.

  • AccuTouch Terminal
    AccuTouch Terminal

    Dirty fingerprints, dry fingerprints, wet fingerprints, damaged fingerprints... in the real world nearly any fingerprint condition can be quickly read by the Maximus AccuTouch workforce management solution.

  • Celerant Command Retail Integrated E-Commerce
    Celerant Command Retail Integrated E-Commerce Celerant Technology offers integrated, sophisticated Web sites that expertly manage and publish inventory directly from your Celerant Command Retail system. Whether your Website is professionally designed by one of our specialists or you choose to keep the same look and feel of your current Website, import tools are available to migrate from an existing site, with no manual labor required.
  • Dayforce HCM
    Dayforce HCM

    Dayforce Workforce Management delivers critical advantages for employees, managers and administrators. Improve workforce performance, reduce labor cost and align your workforce with your corporate goals.

  • WAVE Communicators
    WAVE Communicators

    Twisted Pair’s WAVE ® software simplifies communications for enterprises of all sizes by removing technology barriers to seamless interoperability. Unique for its software-only approach and compelling for its unmatched functionality, flexibility and performance, WAVE connects and extends the IP-centric enterprise and the mobile workforce using two-way radio systems, smartphones, desktop IP phones, PCs and industry-standard unified communication and collaboration applications.

  • New Edge Networks: Managed Network Services
    New Edge Networks: Managed Network Services New Edge gives our customers convenient online tools for network monitoring and account management: Managed Network Services (MNS) proactively tracks your circuits and expedites incident response, and MyEdge provides access to up-to-date account information, including order and installation status and billing records.
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