The Cincinnati-based grocery retailer, Kroger, has a new relationship with UK-based analytics company dunnhumby Ltd and the two have entered into a new joint venture known as 84.51°.
Best Buy Adopts Apple Pay
Apple has won another retailer over toward their payment system Apple Pay, even as CurrentC is still in the works. Tim Cook announced via a conference call that Best Buy would be accepting the payment option in both stores and on their mobile app, before the end of 2015. As best Buy is a member of the consortium MCX, the Merchant Custom Exchange, this is a big win, as MCX offers an Apple Pay alternative known as CurrentC.
JCPenney Developed “Shopping Companion” App For Apple Watch Users
Recognizing that fifty percent of their 86 million customers are Apple iPhone users, leading department store, JCPenney has created an app for those they anticipate will purchase the new, high-tech Apple Watch, giving users an enhanced shopping experience at the convenience of their device.
IDC’s Worldwide Top 10 IT Spenders Report Sees Walmart As Clear Spending Leader
Report finds Walmart outspends #2 contender by double the dollars.
Google’s Mobilegeddon And How It Could Impact Retailers
Google confirms that its mobile friendly update is live in some, not all, data centers.
THE CURRENT ISSUE
The Customer Experience Or A Customer Experience?
As a retail marketer/merchandiser — or at least, as a retail professional with a huge stake in the marketing/ merchandising game — would you rather create an amazing experience for a customer or an amazing experience for your customers? The idealist within all of us would likely answer an obvious both.
Automation Key For The Omni-Channel SMR
An inventory and order management system helped a specialty retailer automate its processes and strengthen its mom-and-pop personal appeal.
Big Growth Ahead For Global E-Commerce
Logistics experts are bullish on the value of pursuing global markets, and they’re building solutions to help retailers get there.
The Minds Behind Neiman Marcus’ Digital Merchandising
How an iconic retailer’s innovation lab vets the popular yet pragmatic customer-facing technology it ultimately deploys to stores.
Retail Associates’ Work, Life, And Your Responsibilities
Regulatory compliance, associate retention, and public perception amount to a pressure cooker for retail workforce managers.
RETAIL INDUSTRY RESEARCH
|Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities||Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing||Tech Spending 2015: The Any-Channel Revolution Takes Shape|
|Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform.||Consumer expectations of a seamless omni-channel experience are reinventing the supply chain.||In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel.|
RETAIL GUEST EXPERT SERIES
What’s The Best Model For Building An Agile International Business?
Competition has pushed the boundaries of retail quite literally in new directions. Saturation in developed markets is driving retailers to find new, untapped resources for profit growth; recent Euromonitor statistics revealed that while mature markets represent 58% of global retail sales, the market only grew by 2% between 2013 and 2014.
Why You Need A Second Source For Mobile Power
Just when you thought batteries and chargers weren’t sexy. Retailers don’t tend to think about batteries until it’s too late. Talk to anyone inside the enterprise who’s experienced a productivity stand-still due to a powerless mobile device, and you’ll quickly understand the need for a second source for mobile power. Yet, some retailers are concerned about voiding warranties. GTS’ Kadie Barrington talks to Erin Harris about why a second source provider for mobile power is absolutely critical to your business.
4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success
Leading retailers are leveraging Big Data and edge analytics to improve customer experience and operational efficiency, while increasing sales. A tremendous volume of data can be generated every second in the retail industry, much of it from traditional sources such as transaction logs and inventory scans, as well as new sources of sensor data such as cameras in parking lots, sensors on shopping carts, beacons throughout the store, the retailer’s in-store Wi-Fi network, apps on consumers’ mobile phones and more.
Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy
It’s no overstatement to say that the roadmap of consumers’ shopping journeys has shifted radically in recent years – and that these journeys continue to change shape as new personal technologies and apps, accompanied by an avalanche of data, are adopted by shoppers worldwide. To take just one example, Oracle’s research reveals that when faced with an out-of-stock situation, 92% of consumers will not wait for a desired product to come into stock. Instead they will find an alternate source for purchase, including buying the item directly from the brand manufacturer.
Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?
It’s a new year, but retailers seem to be running the same race they were in 2014 and searching for a finish line that always seems beyond their reach. Retailers are well aware of the challenges of “getting the price right” and strategically managing pricing in all of their retail channels, but in 2014, consumers and media alike became consumed with the notions of “consumer price transparency” and “competitive price intelligence” that put retailers pricing tactics under a strong microscope.
Warehouse Mobility: Beyond Voice And RF
A new class of mobile work execution solutions is transforming warehouse operations by shattering the distinctions between RF/barcode scanning systems and voice-picking applications. These smart warehouse apps combine voice direction, speech recognition, device displays, and barcode scanning to optimize hands-on warehouse tasks. They enable process and workflow innovations that drive new levels of accuracy and productivity above and beyond what was possible with earlier voice-only or scan-only systems.
Pier 1 Imports Drives Sales With Workforce Management
For its first 49 years in business, Pier1, which employs more than 20,000 associates in 49 states and Canada, was managing schedules using a mix of pen, paper, Excel and Access. "Thanks to the dedicated work of Senior Manager of Store Operations Lee Crowell and his team, the system worked well through seven substantial in-house upgrades," says executive VP of Stores Sharon Leite.
Best In Show Distribution At Pet Supermarket
Pet products retailer keeps growth on track without adding staff or expanding its DC.
Navigating The Connected Consumer's In-Store Shopping Cycle
To reach today’s connected consumer, the quickest — and smartest — path to purchase is not a straight line. While the classic path- to-purchase model dealt only with the time when consumers were actually in active shopping mode, thanks to the Internet, smart phones and other technology, it’s tough to find a time when people are NOT shopping.
Are Smartphones Selling Short Your Profits?
Is your retail loss prevention strategy as up to date as your inventory, services and marketing? If not, it could be affecting your bottom line. Many companies overlook how newer technologies may impact their loss prevention strategies. Today’s smartphones are a good example. They have emerged as a preferred, and successful, tool of the dishonest. Having a well-defined smartphone policy can help protect your profits.
FEATURED RETAIL SOLUTIONS PROVIDERS
A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.
Need application priority with rock solid security? HughesON Performance Optimization™ and HughesON Managed Security™ deliver.
NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.
Retalon is a leading provider of Retail Predictive Analytics solutions for Retailers. Retalon is a transformational approach to the retail industry. From inception, our solutions were built on an integrated analytic platform that takes into account the entire retail business process which produces the highest accuracy possible. Our predictive analytics technology empowered retail businesses with advanced analytics that uncover hidden opportunities, and significantly increase bottom and top lines.
Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.
At March Networks, we believe in simple, easy-to-use video surveillance systems that help retailers decrease losses and increase profits.
FROM THE EDITOR'S DESK
Fail Fast, Fail Cheap
There are three indisputable facts about the Retail industry.
A few recent surveys conducted by Forrester collectively reveal just how important digital self-service tools are for retailers seeking to offer customer service excellence. They also reveal the demise of in-store retail customer service.
Several news sources reported recently that New York’s Attorney General, Eric Schneiderman, is investigating 13 major retailers, including GAP, J Crew, Sears, and Target on their scheduling practices for their hourly workers.
Over the years, we’ve written extensively about the value of a collaborative relationship between retail loss prevention and information technology professionals. Once upon a time, this relationship was little more than a necessary and often begrudging one.
A “leaked” memo from Apple Retail Chief Angela Ahrendts to Apple store associates made the rounds this week, inciting all sorts of speculation among retail, tech, and business analysts. The memo, first reported by Business Insider on April 7, included this little snippet from Ahrendts, which sent press and pundits into a tizzy.
ABOUT INTEGRATED SOLUTIONS FOR RETAILERS
Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.
Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.
Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.
CURRENT RETAIL HEADLINES
Capgemini Helps Domino’s Streamline Online Ordering For Franchisees
Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, today announced that it has implemented a new equipment and supply online ordering system for Domino’s Pizza (NYSE: DPZ) franchisees.
ISR ON TWITTERISR on Twitter
3 Key Messages About Retail Innovation
Listen in as Shoppertrak’s Chief Product Officer, Chetan Ghai, talks to ISR’s Executive Editor, Erin Harris about the three things retailers need to know about innovation adoption. Ghai also explains the company’s new San Francisco-based Innovation Center, which fosters innovative technologies and the next-gen ideas coming out of Silicon Valley to help retailers drive their business and understand their shoppers in better detail.
Inter-Store Inventory & Assortment Balancing
The Right Product at the Right Store at the Right Time.
Dayforce Task Management
With Dayforce Task Management you can easily create tasks and assign them to specific business units, locations, departments, and employees. Ad-hoc or template tasks can be assigned in accordance to labor requirements. Using visual checklists, you can easily monitor task progress through to completion. Gatekeeping functionality helps ensure that task workload is efficiently allocated and controlled. Tasks are viewable in a list or calendar mode.
Secure POS Transport
As a merchant, you need fast, secure and reliable connections to credit card processors. EarthLink’s Direct Connect service gives you the advantage of private connections to leading payment processing vendors such as First Data, Chase Paymentech and American Express.
PAYmate — Advanced, user-friendly time and attendance terminal, featuring Ethernet connectivity and power-over-Ethernet for improved workforce management.
GTS Power Solutions For The MC9000 Series Devices
From high performance batteries to innovative chargers, GTS has everything you need to keep your mobile workforce running.
SATO CS-9018 Tag Cutter Stacker
The Sato® CS-9018 Cutter/Stacker is a self-contained, continuous-form, ticket-handling device. It is designed to slit, cut and sequentially stack preprinted tickets at a rate of 188,000 per hour.