ISR MAGAZINE AND FEATURED NEWS CONTENT
How Lovesac built on an uncommon commitment to the customer experience by focusing on back office operations — and maintained 50 percent year-over-year growth along the way
THE CURRENT ISSUE
RFID’s Omni-Channel LP Advantage
Omni-channel retailing exposes retailers to a host of opportunities to lose track of merchandise. What mitigates that risk better than RFID?
Big Benefits In Warehouse Automation
BHFO moved to a warehouse more than double the size of the original to accommodate orders and turned to warehouse automation to increase pick speed and accuracy.
New Year, More Urgency For Omni-Channel
Mobile commerce is about to go big time, and the mobile wallet will play a lead role.
Inside Petco’s HCM Overhaul
How Petco’s replacement of an aging and loosely integrated WFM (workforce management) infrastructure rejuvenated HCM (human capital management) practices and minimized compliance risk.
Crafting Millennial-Focused Customer Experience Strategies
How retailers can revamp loyalty and customer experience strategies to create inspired customers within the largest and most influential generation of consumers ever.
RETAIL INDUSTRY RESEARCH
|Tech Spending 2015: The Any-Channel Revolution Takes Shape||Tier 1 Best Practices On An SMR Budget||E-Commerce's Role In Omni-Channel Success|
|In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel.||New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers.||An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience.|
RETAIL GUEST EXPERT SERIES
Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy
It’s no overstatement to say that the roadmap of consumers’ shopping journeys has shifted radically in recent years – and that these journeys continue to change shape as new personal technologies and apps, accompanied by an avalanche of data, are adopted by shoppers worldwide. To take just one example, Oracle’s research reveals that when faced with an out-of-stock situation, 92% of consumers will not wait for a desired product to come into stock. Instead they will find an alternate source for purchase, including buying the item directly from the brand manufacturer.
Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?
It’s a new year, but retailers seem to be running the same race they were in 2014 and searching for a finish line that always seems beyond their reach. Retailers are well aware of the challenges of “getting the price right” and strategically managing pricing in all of their retail channels, but in 2014, consumers and media alike became consumed with the notions of “consumer price transparency” and “competitive price intelligence” that put retailers pricing tactics under a strong microscope.
Make Sure It’s Only The Sleigh Bells Ringing This Christmas
U.S. consumers are expected to spend more this holiday season, according to Accenture’s Annual Holiday Shopping Survey. At the same time, shoplifting traditionally is highest during this time period. It is therefore vital that retailers protect themselves against increased cases of theft, while ensuring the customer base has an enjoyable shopping experience without the inconvenience of false alarms.
Employee Happiness = Customer Happiness
No matter how much technology you throw at the retail store the most critical factor that will make or break your customer experience is human interaction. A recent article in Forbes written by Eric Siu reported that, “63 percent of employees today are ‘not engaged’ (24 percent are ‘actively disengaged’) in their jobs.
‘Tis The Season For Smart Segmentation Of Holiday Shoppers
The most wonderful time of the year for the retail industry is right around the corner. Retailers may already have visions of sales and customers dancing in their heads, but right now the holiday shopping season isn’t on many consumers’ minds.
The Enterprise Network Enables Business Innovation
The enterprise network is the ugly duckling of enterprise technology landscape, looked at disparagingly by CIOs and often ignored by the business. The enterprise network is much less exciting than all the fancy projects like cloud, mobility, and big data. Yet the enterprise network represents the vital underpinning for all these projects and increasingly evolves into a business-critical asset for companies looking to succeed in the age of the customer.
Blueprint For Omni-Channel Readiness
The retail industry is at an inflection point, or “reset moment”, triggered by mass consumer adoption of digital selling channels, particularly “smart” mobile devices. Armed with information instantly available to them in the digital domain, consumers now take “the store” with them wherever they go, in their pockets and purses. What consumers want are relevant products and services, any time and anywhere. They don’t see selling “channels”, but rather use both the digital and physical domains together to find relevant products and services. This is the nature of omni-channel retailing, and for consumers, it’s just shopping, re-defined.
Secure Your Data, Satisfy Your Shoppers
As a retail IT leader, the rapid expansion of technology and rising customer expectations mean that you play a central role in enhancing the shopping experience—while keeping customer information safe and your company’s name out of the headlines.
HCM Strategy And Execution: Bridging The Gap
While HCM (human capital management) is a multidisciplinary field by nature, optimizing its execution requires designated, formally-trained expertise.
Mobile Marketing: Driving Demand, Driving Share Of Wallet
Why embracing the smartphone as a marketing channel is a sound strategy in the battle for discretionary consumer spending.
FEATURED RETAIL SOLUTIONS PROVIDERS
Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.
Retalon is a leading provider of Retail Predictive Analytics solutions for Retailers. Retalon is a transformational approach to the retail industry. From inception, our solutions were built on an integrated analytic platform that takes into account the entire retail business process which produces the highest accuracy possible. Our predictive analytics technology empowered retail businesses with advanced analytics that uncover hidden opportunities, and significantly increase bottom and top lines.
Aerohive Networks helps simplify networking for retail organizations by reducing the cost and complexity of distributed deployments with cloud-enabled Wi-Fi and routing solutions. Aerohive's award-winning cooperative control architecture, public or private cloud platform, and easy-to-deploy routing and VPN solutions eliminate costly hardware appliances and single points of failure, while delivering business-critical wired and wireless networks with granular security and policy enforcement and the ability to start small and expand without limitations.
With software that provides supply chain, operations, merchandising, store systems, optimization as well as enterprise applications and infrastructure software, Oracle partners with the world’s leading retail companies, including 20 of the 20 top retailers worldwide, to transform the economics of their businesses.
Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.
NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.
FROM THE EDITOR'S DESK
Getting Innovative With Innovation At #NRF15
If I had a dollar for every time I heard some form of the word innovation at this year’s NRF BIG Show, I’d be lounging in some tropical paradise sipping the local libation instead of writing about a renewed appreciation for what’s possible in retail. Innovation was a key theme from this year’s BIG Show, and rightfully so. Hurdles are imminent (e.g. EMV adoption), but there are plenty of operational upgrades and retail technologies that can help drive the customer experience. How so? In a word — innovation.
I didn’t make it to all 550-ish booths that packed Javits to the rafters last week, but I did put quite a few miles on my shoe leather. This rundown is far from comprehensive, but it represents a handful of the coolest stuff I saw. I may be taking a few liberties with the “-est” suffix here, so bear with me.
The 2015 NRF BIG Show is in full swing. Since yesterday’s official opening, the ISR team has attended educational sessions, pounded the pavement on the expo floor, and connected with retail’s best and brightest. We’ll continue to do the same throughout the remainder of the event. We’re inspired by some of the in-depth discussions we’re having with retail executives about what they believe is next in retail and what they want out of this year’s show.
Every December for the past fourteen years, I’ve engaged in a task that’s both time-honored tradition and self-torture. I’ve entered my press credentials for the annual NRF Big Show, submitted the requisite registration information, and with a smiling wince, hit the submit button.
Modern e-commerce design theory beats online retailers over the head with the KISS (keep it simple, stupid) design mantra. Pare navigation back to a minimum. Use advanced analytics to reduce clicks-to-purchase. Deploy advanced search algorithms to get the customer to his destination more quickly. Pursue one-click checkout with all your might.
ABOUT INTEGRATED SOLUTIONS FOR RETAILERS
Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.
Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.
Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.
CURRENT RETAIL HEADLINES
AURES Technologies Launches Its First Own-Brand Thermal POS Printer
Global POS hardware manufacturer AURES Technologies incorporating J2 Retail Systems has extended its product range and launched the first printer to be custom-designed and branded by the J2-AURES Group.
ISR ON TWITTERISR on Twitter
Flexible Omni-Channel Retailing: Truth Or Myth?
Is a flexible omni-channel environment an option for today’s retailers? And, if so, how is it achieved? To find out, listen in as ISR’s Executive Editor, Erin Harris, talks with Sam Villanti, President and CEO of UTC RETAIL about his take on the importance of a flexible omni-channel environment and the steps to take to get there.
San Diego, CA
Easily manage product allocation to define and maintain accurate retail inventory distribution and track replenishment cycles all from one place to automate ordering, prevent excess, and stop product shortages. You can automatically calculate inventory-order points and preferred stock levels by item and location, and automatically create purchase orders to maintain these levels as a part of your cross-channel inventory management strategy.
Thor VM2 Vehicle-Mount Computer
Solidifying Honeywell’s position as the leader in vehicle-mount computing, the Thor VM2 builds on the best-in-class Thor VM1 that was created specifically to address the unique challenges of supply chain applications.
On-Demand Inventory And Warehouse Management Solution RedPrairie is a leading productivity solutions provider delivering solutions to help companies around the world. RedPrairie’s On-Demand Warehouse Management System (WMS) offers quick deployment, ease of integration, and high scalability to meet the unique needs of your business environment. Based on the concept of Software-as-a-Service (SaaS), RedPrairie’s On-Demand WMS is the first true on-demand warehouse management system to provide affordable functionality.
Microsoft Windows Counter Display
Placed in key international retail store locations the Microsoft Windows Phone interactive display fixture informs and educates consumers on the features and benefits of the new Windows Phone 7 operating system available today in the recently launched next generation of mobile smartphones.
Twisted Pair’s WAVE ® software simplifies communications for enterprises of all sizes by removing technology barriers to seamless interoperability. Unique for its software-only approach and compelling for its unmatched functionality, flexibility and performance, WAVE connects and extends the IP-centric enterprise and the mobile workforce using two-way radio systems, smartphones, desktop IP phones, PCs and industry-standard unified communication and collaboration applications.
Oracle Retail Space Optimization Oracle Retail Space Optimization provides optimal space, fixture, and item on-shelf allocation recommendations based on business rules, forecasted demand, and profit potential.