ISR MAGAZINE AND FEATURED NEWS CONTENT

Limiting Liability With Surveillance

As health clubs go, Life Time Fitness is in a league of its own. So is its surveillance-based risk mitigation effort. By Matt Pillar, editor-in-chief, Integrated Solutions For Retailers

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THE CURRENT ISSUE

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RETAIL INDUSTRY RESEARCH

LP's Vital Role Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role
Loss Prevention's Vital Role In Retail Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role
By leveraging technology along with training and development, LP shares data that benefits the entire enterprise. With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind. Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry.

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RETAIL GUEST EXPERT SERIES

  • New Backoff Malware Could Be Stealing Your Credit Card Information
    New Backoff Malware Could Be Stealing Your Credit Card Information

    More than 1,000 businesses have been affected by the notorious ‘backoff’ malware program. This information was released through a Secret Service announcement on the 31st of July. The malware has infected many businesses and has invaded several major Point of Sale (PoS) service providers.

  • Rethinking Retail IT: Three Ways Retailers Can Strike A Balance Between Marketing And IT
    Rethinking Retail IT: Three Ways Retailers Can Strike A Balance Between Marketing And IT

    The retail landscape has evolved dramatically in the last 20 years – and what an understatement that is. We have seen the transition from a singular brick-and-mortar outlet, to an arsenal of consumer channels that has shifted the power from store owner to shopper. It’s all about the customer’s omnichannel experience, and retail organizations are realizing that all efforts, marketing and IT, should revolve around delivering on customer touch points that provide the most engaging and rewarding shopping experiences.

  • Six Best Practices For Effective Source Tagging
    Six Best Practices For Effective Source Tagging

    Manufacturers and retailers face an ever-changing consumer environment, where operational agility and customer loyalty drive margins and revenue. This has increased the focus on source tagging, which provides a ubiquitous product protection solution throughout the retail supply chain. Source tagging benefits both manufacturers and retailers by increasing sales and in-stock rates, while decreasing shrink.

  • The Ties That Bind
    The Ties That Bind

    Regardless of what size company you work for, establishing and nurturing strong relationships with vendors can be just as critical to your success as building lasting relationships with your customers. The more you can do to make it easier for your vendors to work with you, the more they will recommend your company to others who want to do business with you.

  • Wireless Is Transforming Retail On All Fronts: Here’s How
    Wireless Is Transforming Retail On All Fronts: Here’s How

    Retail is undergoing a massive evolution, the speed and scope of which we have never seen before. Traditional and non-traditional competition is causing a complete reevaluation of the business model. Consumers armed with smartphones have more information and demand everything from best pricing to immediate product availability. Retailers are moving to smaller format stores, embracing omni-channel, reducing costs and investing heavily in technology.

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FEATURED CONTENT

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • NetSuite
    NetSuite

    NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.

  • March Networks
    March Networks

    At March Networks, we believe in simple, easy-to-use video surveillance systems that help retailers decrease losses and increase profits.

  • Axis Communications
    Axis Communications

    Axis is recognized as one of the most trust worthy brands within the new IP-based surveillance industry.

  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • SATO America, Inc.
    SATO America, Inc.

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • Mercury Payment Systems
    Mercury Payment Systems

    Mercury® provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

FROM THE EDITOR'S DESK

  • ‘Tis The Season To Talk Holiday Fulfillment
    ‘Tis The Season To Talk Holiday Fulfillment

    Last week, Matt Pillar explained how digitally-enabled salesmanship can aid the customer experience during the upcoming Holiday shopping season. While it’s still too early for sales projections, retailers should have made their Holiday prep lists and checked them twice, especially when it comes to order fulfillment. In an attempt to avoid a repeat performance of last year’s fulfillment blunders, retailers and carriers alike have been aligning and strategizing since December 26th of last year.

A Merrier Holiday For Merchants?

It’s a bit early to prognosticate on holiday spending, but the newly-released Prosper Spending Score offers some promising stats. According to the company’s research, consumers who indicate they’re setting less money aside for holiday gifts than they did last year dropped 11 percent from 2013, and those planning to spend more in 2014 topped 9 percent.  While nearly 53 percent of consumers indicate intent to hold the line on their 2013 holiday budgets, those metrics prompted the firm to peg the overall outlook for holiday gift spending to climb a healthy 8 percent over 2013.

Rent Vs. Buy: Cause For Concern?

Millennials’ tendency to rent versus buy anything from apparel to home goods has caused concern in the retail industry as of late. Rent The Runway and Bag Borrow Or Steal, for example, allow customers to rent, buy, or trade designer apparel and merchandise for a set number of days or weeks.  Rent The Runway enables customers to rent special occasion dresses in either a four- or eight-day window. Jennifer Hyman and Jenny Fleiss co-founded Rent The Runway in 2009, and it’s a brilliant concept. The company charges $50 to $400 for dress rental.

Dollar General Gets In On The Acquisition Action

In a column two weeks ago, my colleague Erin Harris pondered what Dollar General was thinking about Dollar Tree’s $8.5 billion acquisition of Family Dollar. Well, now we know. Dollar General has thrown its hat in the ring with a play for Family Dollar that amounts to a $9.7 billion offer, plus the few hundred million in consolation that Dollar General would owe Dollar Tree if it’s a successful acquisition wrecker.

Why Manhattan-Global Bay Is A Big Deal

In case you haven’t heard, Manhattan Associates bought Global Bay, the mobile POS and clienteling solutions company that VeriFone just picked up about three years ago. You read that right—Manhattan, the supply chain titan, bought a company that’s decidedly in-store, in-your-face, customer-centric. At first, the buy surprised me, too. It doesn’t get any more store floor, customer-centric than what Global Bay does.

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ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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MULTIMEDIA

  • Key Considerations For Warehouse Automation

    In this interesting podcast, ISR's Executive Editor, Erin Harris talks to Jeff Hedges, president, material handling at OPEX Corporation about the vital role automation plays for retailers. Hedges paints a realistic picture about the hidden costs of automation, especially for retailers considering their first-time investment. "[E-Retailers] need to appreciate the on-going costs of running automation after the investment," explains Hedges. "I don't see that as a reason or an excuse or justification for not investing in automation, but we've realized that we need to convey to companies that are investing in automation for the first time that there is an expected cost associated with maintaining your automation; there is an expected change in your energy draw; and there is specialized training required for your maintenance staff." Listen in as Hedges delivers thoughtful insight for any retailer considering automation inside the warehouse.

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FEATURED PRODUCTS

  • Honeywell 7820 Solaris™
    Honeywell 7820 Solaris™

    Metrologic's 7820 Solaris™ vertical mini-slot scanner increases productivity with an unmatched feature set that aggressively scans high-density codes and fits easily into any existing enclosure found in small item, high-volume retail environments.

  • GTS Power Solutions For The Intermec CN50 Series
    GTS Power Solutions For The Intermec CN50 Series

    The only powered holster, a guaranteed compatible battery, and a travel charger.

  • AccuTouch Terminal
    AccuTouch Terminal

    Dirty fingerprints, dry fingerprints, wet fingerprints, damaged fingerprints... in the real world nearly any fingerprint condition can be quickly read by the Maximus AccuTouch workforce management solution.

  • Island Pacific Global Retail Supply Chain Solutions
    Island Pacific Global Retail Supply Chain Solutions In an ever competitive and changing retail landscape the key to success is having the right product, at the right time and in the right place across multiple-channel touch points.
  • Microsoft Windows Counter Display
    Microsoft Windows Counter Display

    Placed in key international retail store locations the Microsoft Windows Phone interactive display fixture informs and educates consumers on the features and benefits of the new Windows Phone 7 operating system available today in the recently launched next generation of mobile smartphones.

  • CFI Case Management
    CFI Case Management

    Creating satisfied customers is more than just providing great service. It requires an understanding of the entire customer experience involving all the channels that touch your customers and responsiveness to customer needs.

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