ISR MAGAZINE AND FEATURED NEWS CONTENT
As health clubs go, Life Time Fitness is in a league of its own. So is its surveillance-based risk mitigation effort. By Matt Pillar, editor-in-chief, Integrated Solutions For Retailers
THE CURRENT ISSUE
NFC Benefits Go Well Beyond Mobile Payment Applications
Technology’s true ROI will be seen in marketing, communications, and customer analytics.
ISR Celebrates 15 Years
In every issue we share retailers’ successes in the hope that you might find some of your own.
Information Protection Imperative To Building Customer Trust And Customer Experience
Balancing security, privacy, and innovation from a retailer perspective
Subtle Cues To Online Conversion
How shipping and returns policies impact the online shopper’s decisions and what progressive retailers are doing about it
The Sportsman’s Guide Transforms DC Operations
A voice-directed solution helps The Sportsman’s Guide increase DC productivity by 20 percent.
RETAIL INDUSTRY RESEARCH
|LP's Vital Role||Mobile In Retail: Reality Sets In||Owning The Customer Experience: The CMO's New Role|
|By leveraging technology along with training and development, LP shares data that benefits the entire enterprise.||With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind.||Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry.|
RETAIL GUEST EXPERT SERIES
New Backoff Malware Could Be Stealing Your Credit Card Information
More than 1,000 businesses have been affected by the notorious ‘backoff’ malware program. This information was released through a Secret Service announcement on the 31st of July. The malware has infected many businesses and has invaded several major Point of Sale (PoS) service providers.
Rethinking Retail IT: Three Ways Retailers Can Strike A Balance Between Marketing And IT
The retail landscape has evolved dramatically in the last 20 years – and what an understatement that is. We have seen the transition from a singular brick-and-mortar outlet, to an arsenal of consumer channels that has shifted the power from store owner to shopper. It’s all about the customer’s omnichannel experience, and retail organizations are realizing that all efforts, marketing and IT, should revolve around delivering on customer touch points that provide the most engaging and rewarding shopping experiences.
Six Best Practices For Effective Source Tagging
Manufacturers and retailers face an ever-changing consumer environment, where operational agility and customer loyalty drive margins and revenue. This has increased the focus on source tagging, which provides a ubiquitous product protection solution throughout the retail supply chain. Source tagging benefits both manufacturers and retailers by increasing sales and in-stock rates, while decreasing shrink.
The Ties That Bind
Regardless of what size company you work for, establishing and nurturing strong relationships with vendors can be just as critical to your success as building lasting relationships with your customers. The more you can do to make it easier for your vendors to work with you, the more they will recommend your company to others who want to do business with you.
Wireless Is Transforming Retail On All Fronts: Here’s How
Retail is undergoing a massive evolution, the speed and scope of which we have never seen before. Traditional and non-traditional competition is causing a complete reevaluation of the business model. Consumers armed with smartphones have more information and demand everything from best pricing to immediate product availability. Retailers are moving to smaller format stores, embracing omni-channel, reducing costs and investing heavily in technology.
5 Ways Mobile Apps Are Driving The Store Of The Future
This white paper outlines the 5 key benefits of a winning mobile app strategy, including new ways retailers can effectively leverage mobile technology as a competitive advantage. With the average shopper looking at their phone more than 150 times a day, learn how leading retailers leverage mobile technology.
Modell's Sporting Goods Reduces Time Spent Scheduling By 77% With WFM Solution
As Modell’s experienced continued growth in the United States throughout the last decade, a number of business needs were identified that couldn’t be satisfied with their existing workforce management solution. Visibility was nonexistent, in terms of how stores were spending their payroll, and there was also no capability to calculate the ratio of sales to non-sales related activity in stores. In terms of scheduling, visibility was also limited.
BJ's Wholesale Club Achieves Centralized Control And Wall-To-Wall Scheduling Capability With WFM Solution
Tremendous growth and continuous expansion for the company brought on new kinds of HR and operational challenges as systems became older and outdated, while the number of employees increased. Separate systems were being utilized for time and attendance and labor management, requiring the development of an interface to share data across the two platforms. Clubs did not have wall-to-wall capability for comprehensive labor forecasting and scheduling using different staffing requirements, policies, and standards, which is considered a necessity with the growing number of employees and needs in today’s retail world.
Business Intelligence Helps Global Fashion Empire Stay Ahead Of the Market
PVH Corp., the owner of brands such as Calvin Klein and Tommy Hilfiger, strengthens market responsiveness with Island Pacific SmartAnalytics.
Seven Order Fulfillment Strategies To Fast Track Your E-Commerce Business Growth
Most e-commerce businesses start small, fulfilling daily orders using manual processes and handling growth by simply adding more staff, more shifts and more storage.
FEATURED RETAIL SOLUTIONS PROVIDERS
NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.
At March Networks, we believe in simple, easy-to-use video surveillance systems that help retailers decrease losses and increase profits.
Axis is recognized as one of the most trust worthy brands within the new IP-based surveillance industry.
OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.
SATO America, Inc.
Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.
Mercury Payment Systems
Mercury® provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.
FROM THE EDITOR'S DESK
‘Tis The Season To Talk Holiday Fulfillment
Last week, Matt Pillar explained how digitally-enabled salesmanship can aid the customer experience during the upcoming Holiday shopping season. While it’s still too early for sales projections, retailers should have made their Holiday prep lists and checked them twice, especially when it comes to order fulfillment. In an attempt to avoid a repeat performance of last year’s fulfillment blunders, retailers and carriers alike have been aligning and strategizing since December 26th of last year.
It’s a bit early to prognosticate on holiday spending, but the newly-released Prosper Spending Score offers some promising stats. According to the company’s research, consumers who indicate they’re setting less money aside for holiday gifts than they did last year dropped 11 percent from 2013, and those planning to spend more in 2014 topped 9 percent. While nearly 53 percent of consumers indicate intent to hold the line on their 2013 holiday budgets, those metrics prompted the firm to peg the overall outlook for holiday gift spending to climb a healthy 8 percent over 2013.
Millennials’ tendency to rent versus buy anything from apparel to home goods has caused concern in the retail industry as of late. Rent The Runway and Bag Borrow Or Steal, for example, allow customers to rent, buy, or trade designer apparel and merchandise for a set number of days or weeks. Rent The Runway enables customers to rent special occasion dresses in either a four- or eight-day window. Jennifer Hyman and Jenny Fleiss co-founded Rent The Runway in 2009, and it’s a brilliant concept. The company charges $50 to $400 for dress rental.
In a column two weeks ago, my colleague Erin Harris pondered what Dollar General was thinking about Dollar Tree’s $8.5 billion acquisition of Family Dollar. Well, now we know. Dollar General has thrown its hat in the ring with a play for Family Dollar that amounts to a $9.7 billion offer, plus the few hundred million in consolation that Dollar General would owe Dollar Tree if it’s a successful acquisition wrecker.
In case you haven’t heard, Manhattan Associates bought Global Bay, the mobile POS and clienteling solutions company that VeriFone just picked up about three years ago. You read that right—Manhattan, the supply chain titan, bought a company that’s decidedly in-store, in-your-face, customer-centric. At first, the buy surprised me, too. It doesn’t get any more store floor, customer-centric than what Global Bay does.
ABOUT INTEGRATED SOLUTIONS FOR RETAILERS
Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.
Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.
Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.
CURRENT RETAIL HEADLINES
August Retail Sales Increased 0.5 Percent
The National Retail Federation calculates that August retail sales – excluding automobiles, gasoline stations and restaurants – increased 0.5 percent seasonally adjusted month-to-month and 2.7 percent unadjusted year-over-year. When combined with revisions to July, August sales indicate a consistent improvement in consumer confidence and spending but run contrary to August's lackluster jobs report. NRF fully anticipates upward revisions in employment and payroll numbers next month.
ISR ON TWITTERISR on Twitter
Simplifying Mobile Technology Adoption: 3 Tips For IT DMs
Dave Crist, senior VP, sales & marketing at Brother Mobile Solutions joins ISR's executive editor, Erin Harris, for an actionable discussion on how the global adoption of mobile technologies is changing retail. Crist explains Brother Mobile Solutions' role in the next generation of mobile printing technology in retail, which includes helping IT decision makers to make sense of the ever-evoloving mobile technology environment. "We avoid layering the sparkley, new technology on top of an old, tired process. That spells disaster in terms of adoption and ROI ...," states Crist. Listen in as Crist talks mobile technology's affect on the IT decision maker as well as the store-level associate.
Celerant Command Retail Integrated E-Commerce Celerant Technology offers integrated, sophisticated Web sites that expertly manage and publish inventory directly from your Celerant Command Retail system. Whether your Website is professionally designed by one of our specialists or you choose to keep the same look and feel of your current Website, import tools are available to migrate from an existing site, with no manual labor required.
Microsoft Windows Counter Display
Placed in key international retail store locations the Microsoft Windows Phone interactive display fixture informs and educates consumers on the features and benefits of the new Windows Phone 7 operating system available today in the recently launched next generation of mobile smartphones.
Honeywell 7820 Solaris™
Metrologic's 7820 Solaris™ vertical mini-slot scanner increases productivity with an unmatched feature set that aggressively scans high-density codes and fits easily into any existing enclosure found in small item, high-volume retail environments.
Dirty fingerprints, dry fingerprints, wet fingerprints, damaged fingerprints... in the real world nearly any fingerprint condition can be quickly read by the Maximus AccuTouch workforce management solution.
8-Channel Hybrid Network Video Recorder
The 8-channel NVRs reinforce our reputation for manufacturing the most robust, reliable, and feature-rich recorder on the market, and allow you to migrate from 100% analog to 100% IP video at your own pace.
Dayforce Workforce Management delivers critical advantages for employees, managers and administrators. Improve workforce performance, reduce labor cost and align your workforce with your corporate goals.