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A Holistic Customer View

A new all-in-one POS solution helped Lenox Corporation deliver a 360-degree view of the customer and improve process efficiencies around inventory, in-store mobility, and loyalty.

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THE CURRENT ISSUE

  • STORY Reinvents Itself With Video Analytics
    STORY Reinvents Itself With Video Analytics

    This one-of-a-kind retailer uses heatmapping technology to garner precise merchandising data to better position the store on a daily basis.

  • A Holistic Customer View
    A Holistic Customer View

    A new all-in-one POS solution helped Lenox Corporation deliver a 360-degree view of the customer and improve process efficiencies around inventory, in-store mobility, and loyalty.

  • Should Firefly Be Feared?
    Should Firefly Be Feared?

    Amazon’s fight won’t be delivered to the doorstep of every retailer via a Fire Phone (or an Amazon drone, for that matter).

  • How A Highly Visual Brand Leverages Social To Sell
    How A Highly Visual Brand Leverages Social To Sell

    By encouraging customers to share — and measuring their responses — Design Within Reach is continually developing its social following and building its brand along the way.

  • Inside George’s Music’s Omni-Channel Integration
    Inside George’s Music’s Omni-Channel Integration

    By implementing a cloud-based ERP (enterprise resource planning) system, this SMR achieved omni-channel inventory visibility and a seamless approach to customer-centric retailing.

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RETAIL INDUSTRY RESEARCH

Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role Interdepartmental Synchronization: LP's New Normal
Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role Interdepartmental Synchronization: LP's New Normal
With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind. Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry. The LP team and the highest levels of management across the enterprise must work synergistically to improve sales and solve companywide business problems.

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RETAIL GUEST EXPERT SERIES

  • Retail Mobility: The Danger Of Putting All Your Eggs In One Basket
    Retail Mobility: The Danger Of Putting All Your Eggs In One Basket

    Five Reasons why using a single mobile device manufacturer increases risks and costs.

  • Item-level RFID Is The Cure For Out Of Stocks
    Item-level RFID Is The Cure For Out Of Stocks

    Let’s start with the “disease”! Once deemed incurable and just treatable, out of stocks and overstocks for retailers have always been a big hairy problem. If you do not have the right mix of product or specifically the style, size and color as in the case of footwear and apparel you pretty much lose the sale, add unneeded cost and in many cases lose the customer too!

  • The Best Case for “Best Store Fulfillment”
    The Best Case for “Best Store Fulfillment”

    To remain competitive, small to mid-sized retailers must master fulfillment across sales channels.

  • Omni-Channel Retailing – Experience The Difference Of RFID
    Omni-Channel Retailing – Experience The Difference Of RFID

    You may or may not have heard of the buzz words – Omni-Channel Retailing, but heard of it or not, many consumers have experienced it. Omni-Channel retailing allows customers to have access to a retail store’s entire inventory; whether the consumer is looking through a catalog, in a store, or online, they have access to every piece of inventory a retailer has to offer. This ingenious way of doing business fits in well with the current “I want it and I want it now life-style” and allows for a very profitable return on investment.

  • 7 Questions to Ask When Switching To A Tablet-based Point-of-Sale
    7 Questions to Ask When Switching To A Tablet-based Point-of-Sale

    Tablet-based modern point-of-sale (POS) systems have flooded the retail industry as the demand for better solutions increases. As a retailer, you’re always striving to keep up with customer preferences, new commerce channels, and innovative business development strategies. With so many modern POS systems to choose from, you have to understand which factors are important to your business since any decision can have lasting impacts on your future; both positive and negative.

More From The Expert Series

FEATURED CONTENT

  • Launching Omni-Channel Commerce At Laura Canada

    Sam Barnes, Director of eCommerce at Laura Canada, explains Laura Canada's omni-channel commerce vision and launch with OrderDynamics. Laura Canada is a 100+ store apparel retailer with a national presence across Canada and places a significant emphasis on customer service. The company turned to OrderDynamics (ecommerce and retail order management solutions) to launch its initial ecommerce website with sophisticated omni-channel commerce features such as single view of the customer, real-time inventory look up, cross-channel loyalty and more to please their loyal customers and gain a competitive advantage over competitors.

  • Retail Tag And Label System Improves Distribution

    In the apparel industry, distribution to multiple destinations has to be precise and fast.  The customers of a famous clothing manufacturer in Japan asked their department stores and wholesalers to examine their logistics management to try and improve accuracy, and the speed of deliveries.

  • Tips On EMV Conversion

    We recently caught up with Catherine Johnston, president & CEO at ACT Canada, about EMV conversion. She addresses our questions about the evolution of the POS and what’s in store for retailers adopting EMV.  

  • It’s All In The Hand Shake

    Selecting a Web platform can be a daunting part of the e-commerce process. It is one that requires a marriage of functionality, design, and budget. Since the design of the website is such a visible representation of the brand, much effort is usually put into selecting the Web platform and designing the site.  However, in the process of building the site, often less time and thought is put into the actual order management and hand shake points between the various software systems that will drive the e-commerce engine.

  • Big Box Retailer Offender, Shopper, Employee Feedback Study

    The Loss Prevention Research Council (LPRC) conducted a series of in-person survey interviews in the Gainesville, FL. Big Box retailer StoreLab in order to understand the impact of the Turtle on associates, shoppers and shoplifters. This research focused on the Turtle’s impact on protecting DEWALT Power Drills, one of The Big Box retailer’s high loss products.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • SATO America, Inc.
    SATO America, Inc.

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • Island Pacific Systems Inc.
    Island Pacific Systems Inc.
    In an ever competitive and changing retail landscape, the key to success is having the right product, at the right time, and in the right place across multiple-channel touch points. Making the right merchandising decisions, driving revenue and managing inventory requires an integrated, accurate, full-featured retail system.
  • Infor
    Infor
    Infor WFM Workbrain thrives on solving the world’s most complex labor challenges. Our integrated suite of Workbrain solutions helps automate and standardize your time and labor processes, helping you reduce costs, boost employee satisfaction, and adapt to changing conditions on the fly. Infor

     

  • CognitiveTPG
    CognitiveTPG

    CognitiveTPG is a leading provider of on-demand barcode and point-of-sale transaction printers to the retail, healthcare, manufacturing, service and financial sectors worldwide. For over 35 years, CognitiveTPG has supplied its customers with compact and ultra-reliable printing solutions.

  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology, a privately held Corporation, develops in-house and provides high-quality, advanced retail management software systems to retail organizations.

  • OrderDynamics Corporation
    OrderDynamics Corporation

    OrderDynamics is a leading cloud software and big data company that believes the order is the moment of truth – when profits can be made or lost. With more than 80 clients in 33 countries, we help the world’s leading retailers activate commerce from first interaction to final fulfillment with our Dynamic Action, Commerce Platform and Order Management solutions and services. We empower agile and intelligent commerce experiences so that our clients, including Neiman Marcus, Brooks Brothers, Speedo, Laura Canada, T.M. Lewin and Asda Direct, win at that very moment of truth.

FROM THE EDITOR'S DESK

  • Dollar General Gets In On The Acquisition Action
    Dollar General Gets In On The Acquisition Action

    In a column two weeks ago, my colleague Erin Harris pondered what Dollar General was thinking about Dollar Tree’s $8.5 billion acquisition of Family Dollar. Well, now we know. Dollar General has thrown its hat in the ring with a play for Family Dollar that amounts to a $9.7 billion offer, plus the few hundred million in consolation that Dollar General would owe Dollar Tree if it’s a successful acquisition wrecker.

Why Manhattan-Global Bay Is A Big Deal

In case you haven’t heard, Manhattan Associates bought Global Bay, the mobile POS and clienteling solutions company that VeriFone just picked up about three years ago. You read that right—Manhattan, the supply chain titan, bought a company that’s decidedly in-store, in-your-face, customer-centric. At first, the buy surprised me, too. It doesn’t get any more store floor, customer-centric than what Global Bay does.

Lock Down To Prevent Looters

The looting that plagued retailers in Ferguson, MO on the heels of the Mike Brown shooting last week caused hundreds of thousands of dollars in damage and stolen merchandise. In countless cell phone videos posted to the Internet and capturing the unrest, liquor, sneakers, food, tires, and vehicle rims were among the items seen pilfered through smashed glass as helpless store clerks and associates hunkered for cover.

Big Trouble For Big Discounters

It’s high-profile news that mighty Walmart is suffering through slumping store traffic and stock performance. Last month, the giant even replaced President and CEO of U.S. stores Bill Simon in its effort to shrug off five consecutive quarters of disappointing results.

Dollar Tree, Family Dollar Deal: What’s Next For Dollar General?

Dollar Tree’s acquisition of Family Dollar for $8.5 billion is especially interesting in light of discounters’ poor performance as of late. Back in April, Family Dollar reported it would cut jobs and close approximately 370 underperforming stores from its 8,100 store portfolio. Also at that time, Family Dollar decreased prices on nearly 1,000 basic items in an effort to better meet low-income shoppers’ needs.

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ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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FEATURED PRODUCTS

  • Perfect Pick
    Perfect Pick

    A revolutionary picking technology that is uniquely scalable and able to grow with your business.

    Building an automated multichannel fulfillment network that provides the highest level of customer satisfaction often seems out of reach for many small to medium sized businesses. Typically, businesses are forced to spend significant money up front on automation for what they might need 3, 5, or even 10 years down the road. Instead, what if you could invest in entry-level technology that is able to grow at the rate your business grows? Perfect Pick offers growing businesses the opportunity to purchase an automated system to meet today’s requirements, secure in the knowledge that it can quickly and easily adjust to future demands.

  • Island Pacific Global Retail Supply Chain Solutions
    Island Pacific Global Retail Supply Chain Solutions In an ever competitive and changing retail landscape the key to success is having the right product, at the right time and in the right place across multiple-channel touch points.
  • GTS Battery For The MC3000
    GTS Battery For The MC3000

    A rechargeable battery for the Motorola/Symbol® MC3100 Mobile Computer.  The HMC 3X00-Li (H) has gone through rigorous testing to ensure high quality.

  • 4-Channel Hybrid Network Video Recorder
    4-Channel Hybrid Network Video Recorder

    The 4-channel NVRs have been designed with economy of space in mind. These robust, reliable, and feature-rich recorders are ideal for installation in standalone ATMs or in any space-constrained location.

  • AccuTouch Terminal
    AccuTouch Terminal

    Dirty fingerprints, dry fingerprints, wet fingerprints, damaged fingerprints... in the real world nearly any fingerprint condition can be quickly read by the Maximus AccuTouch workforce management solution.

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