ISR MAGAZINE AND FEATURED NEWS CONTENT
A lot of retailers talk about implementing customerand associate-facing mobile technologies, but GameStop has done so — and they’re way ahead of you. Here’s why.
THE CURRENT ISSUE
Hello, Ello. Goodbye, Social Marketplace?
As I write this, Ello — the anti-Facebook social network phenomenon that went ballistic this fall — is signing on new users at a rate of 38,000 per hour, according to (and to the surprise of) founder Paul Budnitz. That’s astonishing, given that Ello is less than two years old and still just in beta mode, gaining new users by invitation-only. Bloggers and media pundits have stopped just short of predicting Facebook’s demise.
How Retailers Can Improve Their Network Security
Here are the four things retailers need to consider when adopting mobile technologies to boost their omni-channel operations.
PCI Scrutiny: Is The Middle Market Next?
Beyond the Tier 1 spotlight, the path to POS systems security is besieged with challenges. But how would middle-market retailers react to increased PCI oversight?
The Next-Gen POS Is Channel-Agnostic
When POS systems are built around the consumer, channel silos disappear.
Inside Neiman Marcus’ Service Request Reconfiguration
Neiman Marcus’ director of corporate investigations and central operations took an already robust case management tool and reconfigured it to meet — and surpass — the retailer’s service request needs.
RETAIL INDUSTRY RESEARCH
|Tier 1 Best Practices On An SMR Budget||E-Commerce's Role In Omni-Channel Success||LP's Vital Role|
|New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers.||An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience.||By leveraging technology along with training and development, LP shares data that benefits the entire enterprise.|
RETAIL GUEST EXPERT SERIES
5 Ways To Amp Up Your Retail App With iOS 8
Apple isn't one to rest on its laurels, and with the recent launch of iOS 8, the company has unleashed several new features that make it easier to create compelling and high-performing retail apps. If you know how to take advantage of them, the new capabilities offer several opportunities for increasing user engagement and extending the app experience beyond the walls of the app itself. From highlighting new sharing options to increasing interactivity, here are five ways to use iOS 8 to drive greater performance with your retail app.
Bringing The UHD/4K Technology Hype From In-Home To Retail Market
Discussion about Ultra High-Definition (UHD) displays and 4K (cinema-grade 4Kx2K chip set) projectors filled the conference room floor at InfoComm14 this year. Manufacturers and retailers alike wanted to know how UHD/4K technologies could improve sales and take their business to the next level.
How Retailers Can “Manage the Moment” This Holiday Season
The holiday season is the most profitable time of year for retailers, and from the time those first decorations go up until midnight New Year’s Eve, store managers are eager to make every moment count. Doing this successfully is a delicate balancing act, requiring an ability to adjust staffing, inventory, product placement, pricing and promotional strategies on a dime if needed. Statistics about last season’s traffic counts and sales are useful for corporate decision-makers, but won’t help address an unexpected surge of shoppers or an out-of-stock issue as it’s happening.
In Retail, Every Phone Call Counts
Picture this: You only have one employee at the front desk. There’s a customer in the store asking that employee a question. Then, suddenly, the phone rings. What's the employee to do? If he abandons the customer to answer the phone, that customer will feel neglected. Yet if he lets the phone ring to finish with the patron, the odds are greater than not that whoever's on the other end won't call back. If you don't answer the phone, there's another business out there that will.
5 Key Business Drivers For Labeling In A Global Supply Chain
In today’s fast-paced global economy, it’s critical to identify, understand and measure how certain business drivers impact your supply chain and your company’s business growth. To do so, you must consider the critical role that labeling plays in meeting the demands of key business drivers. These drivers can have a significant influence on the performance and overall success of your business.
Holiday Shopping: Shutting Down The Showroom Effect
Showrooming remains a threat to both brick-and-mortar and cross-channel retailers this holiday shopping season, as a record number of consumers hit stores with smartphones in hand. New data from CFI Group's 2014 Holiday Retail Spending Report, based on a survey of 1,000 U.S. consumers, indicates that 51% of consumers will spend more than 40% of their holiday budgets online this year, 57% of consumers use their smartphones to assist their shopping activities in stores, and 38% are actively planning to showroom this year.
Burgerville Deploys Aerohive For Secure And Robust Retail Networking Solution
Established in 1961, Burgerville is an innovative and industry-leading quick service restaurant company with 39 locations throughout Oregon and Southwest Washington. 1,500 employees strong, Burgerville provides fresh, great-tasting food to guests all day every day from breakfast to late-night snacks based in its mission “serve with love.” At Burgerville, the commitment to fresh, local and sustainable values is about helping people and communities thrive.
Make The Shopping Experience Personal, Relevant, And Profitable
Today, mobile devices and apps are changing the way that customers shop—and giving in-store retailers more ways to personalize and monetize customer relationships. Aerohive’s “Retail Made Personal” strategy defines a cloud-based approach to personalizing the retail experience for every customer.
PCI 3.0 Compliance And Security For Retailers
The Aerohive Personalized Engagement Platform provides a flexible, high-performance Wi-Fi network with advanced security features that address PCI 3.0 requirements. Gain a highly secure way to personalize the shopping experience for in-store customers while complementing your PCI compliance goals.
Retail Analytics At-A-Glance
The Aerohive Personalized Engagement Platform gives retailers a new way to optimize customer acquisition, loyalty, and engagement in brick-and-mortar locations. Going beyond just providing high-speed and reliable Wi-Fi access in stores or offices, Aerohive Retail Analytics provides insight into business intelligence and consumer behavior in and around stores regardless of whether the customer has joined the Wi-Fi network.
FEATURED RETAIL SOLUTIONS PROVIDERS
Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading worldwide provider of enterprise software platforms. With direct operations in 26 countries worldwide and over 3,200 employees, our mission is to provide the most flexible, powerful, scalable and user-friendly platforms for analytics, mobile, identity and loyalty—offered either on premises or in the cloud.
Axis is recognized as one of the most trust worthy brands within the new IP-based surveillance industry.
Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.
With software that provides supply chain, operations, merchandising, store systems, optimization as well as enterprise applications and infrastructure software, Oracle partners with the world’s leading retail companies, including 20 of the 20 top retailers worldwide, to transform the economics of their businesses.
Global Technology Systems, Inc.
Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.
Island Pacific Systems Inc.
In an ever competitive and changing retail landscape, the key to success is having the right product, at the right time, and in the right place across multiple-channel touch points. Making the right merchandising decisions, driving revenue and managing inventory requires an integrated, accurate, full-featured retail system.
FROM THE EDITOR'S DESK
Boxed Shakes Up Wholesale
Costco, BJs Wholesale Club, and Sam’s Club are the leaders in the wholesale space. But, Boxed, a warehouse shopping startup for mobile is shaking things up for the warehouse giants. Since its launch, it’s been reported that Boxed is a Costco reseller, but Boxed’s CEO and co-founder, Chieh Huang has not commented heavily on the topic. No matter the status of the relationship, brick-and-mortar warehouse clubs aren’t going anywhere. But, Boxed does have a few tricks up its sleeve — no membership fees, free shipping on orders more than $75, and disruptive technologies to ease the distribution process.
It’s becoming hard to recollect a major retail banner that hasn’t been compromised by transaction data theft. Chances are, at least a few of the tier-1 retailers that just popped into your mind have had their day in the public spotlight after their customers’ personal card data was exposed and/or collected by malware.
In Tier 1 retail, “VP of LP” and “director of asset protection” are not typically stepping stones on the path to the CEO’s desk. But Marvin Ellison, who served in those roles for both Home Depot and Target from 1987 through 2004 before becoming EVP at Home Depot, isn’t your typical retail executive.
I recently attended SAP Retail Forum, which was held at the Waldorf Astoria in New York City. Over the years, I’ve attended several SAP Retail Forums, and just like Forums past, this year’s delivered a razor sharp message about retailers’ need to simplify, transform, and innovate. Indeed, the message should resonate with all retailers, SAP customers or not — the future of retail is right now.
New research released by CFI Group last week indicates that this is going to be a breakout quarter for e- and m-commerce. Considering that the 45% of consumers who said they’d spend 40 percent or more of their holiday gift-giving budgets online in 2013 has swelled to 51 percent this year, and nearly a third will spend more than half of their holiday budgets online in 2014, it appears consumers continue to embrace the channel.
ABOUT INTEGRATED SOLUTIONS FOR RETAILERS
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Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.
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CURRENT RETAIL HEADLINES
Walmart Rolls Out Low-Cost Checking Accounts For the “Unbanked”
Will Walmart’s Newest Feature Boost Loyalty?
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Making Retail Personal With Aerohive’s Personalized Engagement Platform
Learn how Aerohive is enabling retailers of all sizes to increase productivity, engage customers, and grow their businesses.
Dayforce Workforce Management delivers critical advantages for employees, managers and administrators. Improve workforce performance, reduce labor cost and align your workforce with your corporate goals.
Sprint Converged Solutions For Retail Sprint Converged Solutions for retail businesses help simplify wireless and wireline networks to improveefficiency, increase capabilities and reduce cost.
Turn Returns into a Competitive Advantage.
Product returns cost money--no one's disputing that. But a flexible returns policy can deliver customer satisfaction and fuel increased sales over time.
Secure POS Transport
As a merchant, you need fast, secure and reliable connections to credit card processors. EarthLink’s Direct Connect service gives you the advantage of private connections to leading payment processing vendors such as First Data, Chase Paymentech and American Express.
Fast, reliable and secure payments for your choice of payment processing solution
Apex 4 Portable Printer The Apex 4 is a light weight and compact 4” printer that prints a crisp, clean receipt, proof of delivery, ticket or invoice of up to 4.38” at an affordable price to keep within today’s tight budgets.