ISR MAGAZINE AND FEATURED NEWS CONTENT

Order Management Enables Service After The Sale

How Lovesac built on an uncommon commitment to the customer experience by focusing on back office operations — and maintained 50 percent year-over-year growth along the way

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THE CURRENT ISSUE

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RETAIL INDUSTRY RESEARCH

Tech Spending 2015: The Any-Channel Revolution Takes Shape Tier 1 Best Practices On An SMR Budget E-Commerce's Role In Omni-Channel Success
Tech Spending 2015 SMR Supplement E-Commerce's Role In Omni-Channel Success
In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel. New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers. An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience.

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RETAIL GUEST EXPERT SERIES

  • Make Sure It’s Only The Sleigh Bells Ringing This Christmas
    Make Sure It’s Only The Sleigh Bells Ringing This Christmas

    U.S. consumers are expected to spend more this holiday season, according to Accenture’s Annual Holiday Shopping Survey. At the same time, shoplifting traditionally is highest during this time period. It is therefore vital that retailers protect themselves against increased cases of theft, while ensuring the customer base has an enjoyable shopping experience without the inconvenience of false alarms.

  • Employee Happiness = Customer Happiness
    Employee Happiness = Customer Happiness

    No matter how much technology you throw at the retail store the most critical factor that will make or break your customer experience is human interaction. A recent article in Forbes written by Eric Siu reported that, “63 percent of employees today are ‘not engaged’ (24 percent are ‘actively disengaged’) in their jobs.

  • ‘Tis The Season For Smart Segmentation Of Holiday Shoppers
    ‘Tis The Season For Smart Segmentation Of Holiday Shoppers

    The most wonderful time of the year for the retail industry is right around the corner. Retailers may already have visions of sales and customers dancing in their heads, but right now the holiday shopping season isn’t on many consumers’ minds.

  • IT Directors, It's Time To Mobilize
    IT Directors, It's Time To Mobilize

    There was a time when retail IT work was more straightforward. A typical workday would involve regulating inventory, making sure point-of-sale (POS) systems were working, and ensuring that employees had dependable computer access. But times have changed - and so has IT. Today, nearly 60 percent of American adults own a smartphone, according to Pew Research.

  • 5 Ways To Amp Up Your Retail App With iOS 8
    5 Ways To Amp Up Your Retail App With iOS 8

    Apple isn't one to rest on its laurels, and with the recent launch of iOS 8, the company has unleashed several new features that make it easier to create compelling and high-performing retail apps. If you know how to take advantage of them, the new capabilities offer several opportunities for increasing user engagement and extending the app experience beyond the walls of the app itself. From highlighting new sharing options to increasing interactivity, here are five ways to use iOS 8 to drive greater performance with your retail app.

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FEATURED CONTENT

  • The Omnichannel Challenge: Strategies That Work

    Whether they call it “omnichannel” or something else, in 2014 most retail executives agree that delivering a consistent brand experience across all channels is a vital component of go-forward retail strategies. In fact, close to 95% of retailers define their retail strategy as “omnichannel,” up from 88% last year according to a recent survey conducted by Retail Touch Points. Read the 2014 report to hear what your peers are saying about the pursuit of omnichannel success.

  • Stage Stores Boosts Online Capacity And Customer Service Capabilities

    After doubling its e-commerce traffic in 2012, the following year Stage Stores launched an aggressive six-month upgrade to bring an enterprise-class commerce platform on-line in time for the holiday season. Hear direct from Stage Stores CIO, on why the retailer selected Oracle Retail to ensure they met their expedited timeframe for deployment.

  • Modern Commerce: It's All About Experience

    Oracle Retail delivers best-in-class commerce applications focused on scalability, performance and personalized experiences. Explore 8 case studies in this scanable eBook to see how we are increasing revenue, customer engagement, and operational efficiency for industry-leading B2C and B2B brands in hardlines, fashion and grocery worldwide.

  • Aligning Planning Decisions With Demand To Overcome Mega Retailer Competition

    Retailers need to know how they can offer competitive pricing and flexibility in fulfillment while still maintaining solid margins. Oracle Retail Solutions Director, Mike Johnson discusses four interlocking strategies that can be used to achieve this goal: single view of demand, granular planning, proactive supply chain and return on inventory investment.

  • Your Experience Platform: Actionable Insight

    In the not-too-distant past, a retailer simply had store-level sales data, from which virtually all planning decisions were made. Today, retailers—from grocery to fashion—are bombarded with data that, with the right tools, can help them gain actionable insight into shoppers’ behavior across channels.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Oracle Retail
    Oracle Retail
    With software that provides supply chain, operations, merchandising, store systems, optimization as well as enterprise applications and infrastructure software, Oracle partners with the world’s leading retail companies, including 20 of the 20 top retailers worldwide, to transform the economics of their businesses.
  • Honeywell
    Honeywell

    Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.

  • March Networks
    March Networks

    At March Networks, we believe in simple, easy-to-use video surveillance systems that help retailers decrease losses and increase profits.

  • Datamax - O'Neil
    Datamax - O'Neil
    The Datamax family of desktop printers coupled with O'Neil's complete line of mobile printers provides a full spectrum of printing solutions for any industrial, corporate, or enterprise environment.
  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

FROM THE EDITOR'S DESK

  • How To Lose An E-Commerce Sale In Three Easy Steps
    How To Lose An E-Commerce Sale In Three Easy Steps

    Modern e-commerce design theory beats online retailers over the head with the KISS (keep it simple, stupid) design mantra. Pare navigation back to a minimum. Use advanced analytics to reduce clicks-to-purchase. Deploy advanced search algorithms to get the customer to his destination more quickly. Pursue one-click checkout with all your might.

Apple Pay A Black Friday Bust?

Last week, PYMTNS.com released an article discussing the findings of InfoScout’s survey, which polled more than 400 iPhone 6 or iPhone 6+ owners about their use of Apple Pay on Black Friday. The survey uncovered that only 4.6 percent of those who had the Apple Pay-enabled devices actually used them to pay for their purchases. InfoScout asked the 95.4 percent of those who didn’t pay with Apple Pay about their reasons for not doing so.

Black Friday Basics: Workforce Matters Most

CivicScience recently produced a holiday shopping report that segments consumers on when they will begin their holiday shopping. In the recent poll, CivicScience asked 9,229 consumers the following question: When it comes to shopping during the winter holidays, what best described you?

Bah Humbug Black Friday? Don’t Sweat It, But Be Ready To Ship

Regardless of the outcome of their Black Friday weekend promotions, cross-channel retailers have reason to hold out high hopes between now and Christmas day. Virtually every credible resource suggests that in 2014, we’ll see record growth in online holiday spending.

Minimizing LP Overhead In The Cloud

Many retailers consider investing in loss prevention technologies as akin to buying an insurance policy. It costs money to put it in place and maintain it, but there’s no ROI calculation until it’s needed. As such, the C-suite takes a conservative approach to LP spending. That’s why new LP technology adoption curves are often quite protracted. Consider IP video as a case in point—the technology is mature, and it’s been at the top of retailers’ LP investment list for several years now as merchants squeeze the life out of legacy analog and DVR investments on their slow migration to networked video technology.

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ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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MULTIMEDIA

  • The Truth About Consumer-Grade Devices For Associates

    Retailers need technology to support their omni-channel efforts, but technology is expensive. As such, many retailers have implemented consumer-grade devices (e.g. Apple and Android products) in their stores to bolster the customer experience. And, while these consumer-grade devices are more affordable than rugged mobile devices, retailers better make sure they're powered, protected, and secure. Listen in as Kara Dion, Director of Marketing at Global Technology Systems (GTS), answers Erin Harris' questions about how retailers should attack the NRF BIG show to uncover the best, most cost-effective ways to arm store associates with well-powered devices.

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RETAIL EVENTS

C-Star 2015

May 13 - 15, 2015
Shanghai
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FEATURED PRODUCTS

  • Flexible Vendor Scorecards for Performance Improvement
    Flexible Vendor Scorecards for Performance Improvement Communicate vendor performance, expectations, and details in an accurate, complete, and timely manner. Most retail organizations have siloed data across the enterprise. If aggregated, this data allows for better decision making and provides objective information to collaborate with vendors. Compliance Networks can work with you to turn disparate data into actionable information.
  • Celerant Command Retail Web Development E-Commerce
    Celerant Command Retail Web Development E-Commerce Celerant has developed and launched over 33 custom sites for various clients, for both first time e-commerce retailers and also retailers that decided to replace their pre-existing, established sites.
  • Inter-Store Inventory & Assortment Balancing
    Inter-Store Inventory & Assortment Balancing

    The Right Product at the Right Store at the Right Time.

  • Returns Services
    Returns Services

    Turn Returns into a Competitive Advantage.

    Product returns cost money--no one's disputing that. But a flexible returns policy can deliver customer satisfaction and fuel increased sales over time.

  • SATO CL4NX Series Industrial Thermal Printers
    SATO CL4NX Series Industrial Thermal Printers

    SATO’s first truly UNIVERSAL Industrial Label Printer engineered for the most demanding printing applications.

  • Oracle Retail Space Optimization
    Oracle Retail Space Optimization Oracle Retail Space Optimization provides optimal space, fixture, and item on-shelf allocation recommendations based on business rules, forecasted demand, and profit potential.
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