ISR MAGAZINE AND FEATURED NEWS CONTENT

Order Management Enables Service After The Sale

How Lovesac built on an uncommon commitment to the customer experience by focusing on back office operations — and maintained 50 percent year-over-year growth along the way

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THE CURRENT ISSUE

  • EMV Adoption Does Not Replace PCI
    EMV Adoption Does Not Replace PCI

    The adoption of EMV in the U.S. cripples fraudsters’ ability to make cloned cards since chip cards cannot be copied. Where does PCI compliance fit in?

  • RFID’s Omni-Channel LP Advantage
    RFID’s Omni-Channel LP Advantage

    Omni-channel retailing exposes retailers to a host of opportunities to lose track of merchandise. What mitigates that risk better than RFID?

  • Inside Petco’s HCM Overhaul
    Inside Petco’s HCM Overhaul

    How Petco’s replacement of an aging and loosely integrated WFM (workforce management) infrastructure rejuvenated HCM (human capital management) practices and minimized compliance risk.

  • How The iPhone Changed Retail
    How The iPhone Changed Retail

    Instead of responding to new technologies as they emerge, retailers must drive and deliver new retail experiences to meet customers’ expectations.

  • Simplify Payments, Drive Transactions
    Simplify Payments, Drive Transactions

    A leading online costume and party supplies retailer ushers in the era of mobile commerce by simplifying the checkout process.

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RETAIL INDUSTRY RESEARCH

Tech Spending 2015: The Any-Channel Revolution Takes Shape Tier 1 Best Practices On An SMR Budget E-Commerce's Role In Omni-Channel Success
Tech Spending 2015 SMR Supplement E-Commerce's Role In Omni-Channel Success
In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel. New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers. An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience.

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RETAIL GUEST EXPERT SERIES

  • Make Sure It’s Only The Sleigh Bells Ringing This Christmas
    Make Sure It’s Only The Sleigh Bells Ringing This Christmas

    U.S. consumers are expected to spend more this holiday season, according to Accenture’s Annual Holiday Shopping Survey. At the same time, shoplifting traditionally is highest during this time period. It is therefore vital that retailers protect themselves against increased cases of theft, while ensuring the customer base has an enjoyable shopping experience without the inconvenience of false alarms.

  • Employee Happiness = Customer Happiness
    Employee Happiness = Customer Happiness

    No matter how much technology you throw at the retail store the most critical factor that will make or break your customer experience is human interaction. A recent article in Forbes written by Eric Siu reported that, “63 percent of employees today are ‘not engaged’ (24 percent are ‘actively disengaged’) in their jobs.

  • ‘Tis The Season For Smart Segmentation Of Holiday Shoppers
    ‘Tis The Season For Smart Segmentation Of Holiday Shoppers

    The most wonderful time of the year for the retail industry is right around the corner. Retailers may already have visions of sales and customers dancing in their heads, but right now the holiday shopping season isn’t on many consumers’ minds.

  • IT Directors, It's Time To Mobilize
    IT Directors, It's Time To Mobilize

    There was a time when retail IT work was more straightforward. A typical workday would involve regulating inventory, making sure point-of-sale (POS) systems were working, and ensuring that employees had dependable computer access. But times have changed - and so has IT. Today, nearly 60 percent of American adults own a smartphone, according to Pew Research.

  • 5 Ways To Amp Up Your Retail App With iOS 8
    5 Ways To Amp Up Your Retail App With iOS 8

    Apple isn't one to rest on its laurels, and with the recent launch of iOS 8, the company has unleashed several new features that make it easier to create compelling and high-performing retail apps. If you know how to take advantage of them, the new capabilities offer several opportunities for increasing user engagement and extending the app experience beyond the walls of the app itself. From highlighting new sharing options to increasing interactivity, here are five ways to use iOS 8 to drive greater performance with your retail app.

More From The Expert Series

FEATURED CONTENT

  • The Omnichannel Challenge: Strategies That Work

    Whether they call it “omnichannel” or something else, in 2014 most retail executives agree that delivering a consistent brand experience across all channels is a vital component of go-forward retail strategies. In fact, close to 95% of retailers define their retail strategy as “omnichannel,” up from 88% last year according to a recent survey conducted by Retail Touch Points. Read the 2014 report to hear what your peers are saying about the pursuit of omnichannel success.

  • Stage Stores Boosts Online Capacity And Customer Service Capabilities

    After doubling its e-commerce traffic in 2012, the following year Stage Stores launched an aggressive six-month upgrade to bring an enterprise-class commerce platform on-line in time for the holiday season. Hear direct from Stage Stores CIO, on why the retailer selected Oracle Retail to ensure they met their expedited timeframe for deployment.

  • Modern Commerce: It's All About Experience

    Oracle Retail delivers best-in-class commerce applications focused on scalability, performance and personalized experiences. Explore 8 case studies in this scanable eBook to see how we are increasing revenue, customer engagement, and operational efficiency for industry-leading B2C and B2B brands in hardlines, fashion and grocery worldwide.

  • Aligning Planning Decisions With Demand To Overcome Mega Retailer Competition

    Retailers need to know how they can offer competitive pricing and flexibility in fulfillment while still maintaining solid margins. Oracle Retail Solutions Director, Mike Johnson discusses four interlocking strategies that can be used to achieve this goal: single view of demand, granular planning, proactive supply chain and return on inventory investment.

  • Your Experience Platform: Actionable Insight

    In the not-too-distant past, a retailer simply had store-level sales data, from which virtually all planning decisions were made. Today, retailers—from grocery to fashion—are bombarded with data that, with the right tools, can help them gain actionable insight into shoppers’ behavior across channels.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Island Pacific Systems Inc.
    Island Pacific Systems Inc.
    In an ever competitive and changing retail landscape, the key to success is having the right product, at the right time, and in the right place across multiple-channel touch points. Making the right merchandising decisions, driving revenue and managing inventory requires an integrated, accurate, full-featured retail system.
  • SATO America, Inc.
    SATO America, Inc.

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • CFI Group
    CFI Group

    CFI Group helps organizations across the private and public sector use voice of the customer insights to improve customer satisfaction, leading to increased loyalty, recommendations and financial results.

  • Sprint Retail Solutions
    Sprint Retail Solutions
    In today's retail environment, you've got to be quick. Quick to go to market first. Quick to have new stores and staff fully functional. Quick to give customers exactly what they want. With Sprint Retail Solutions, you'll be one step ahead of the game with seamless communications at a low up-front cost.
  • Mercury Payment Systems
    Mercury Payment Systems

    Mercury® provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

  • Aerohive Networks
    Aerohive Networks

    Aerohive NetworksAerohive Networks helps simplify networking for retail organizations by reducing the cost and complexity of distributed deployments with cloud-enabled Wi-Fi and routing solutions. Aerohive's award-winning cooperative control architecture, public or private cloud platform, and easy-to-deploy routing and VPN solutions eliminate costly hardware appliances and single points of failure, while delivering business-critical wired and wireless networks with granular security and policy enforcement and the ability to start small and expand without limitations.

FROM THE EDITOR'S DESK

  • How To Lose An E-Commerce Sale In Three Easy Steps
    How To Lose An E-Commerce Sale In Three Easy Steps

    Modern e-commerce design theory beats online retailers over the head with the KISS (keep it simple, stupid) design mantra. Pare navigation back to a minimum. Use advanced analytics to reduce clicks-to-purchase. Deploy advanced search algorithms to get the customer to his destination more quickly. Pursue one-click checkout with all your might.

Apple Pay A Black Friday Bust?

Last week, PYMTNS.com released an article discussing the findings of InfoScout’s survey, which polled more than 400 iPhone 6 or iPhone 6+ owners about their use of Apple Pay on Black Friday. The survey uncovered that only 4.6 percent of those who had the Apple Pay-enabled devices actually used them to pay for their purchases. InfoScout asked the 95.4 percent of those who didn’t pay with Apple Pay about their reasons for not doing so.

Black Friday Basics: Workforce Matters Most

CivicScience recently produced a holiday shopping report that segments consumers on when they will begin their holiday shopping. In the recent poll, CivicScience asked 9,229 consumers the following question: When it comes to shopping during the winter holidays, what best described you?

Bah Humbug Black Friday? Don’t Sweat It, But Be Ready To Ship

Regardless of the outcome of their Black Friday weekend promotions, cross-channel retailers have reason to hold out high hopes between now and Christmas day. Virtually every credible resource suggests that in 2014, we’ll see record growth in online holiday spending.

Minimizing LP Overhead In The Cloud

Many retailers consider investing in loss prevention technologies as akin to buying an insurance policy. It costs money to put it in place and maintain it, but there’s no ROI calculation until it’s needed. As such, the C-suite takes a conservative approach to LP spending. That’s why new LP technology adoption curves are often quite protracted. Consider IP video as a case in point—the technology is mature, and it’s been at the top of retailers’ LP investment list for several years now as merchants squeeze the life out of legacy analog and DVR investments on their slow migration to networked video technology.

More From The Editor

ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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MULTIMEDIA

  • The Truth About Consumer-Grade Devices For Associates

    Retailers need technology to support their omni-channel efforts, but technology is expensive. As such, many retailers have implemented consumer-grade devices (e.g. Apple and Android products) in their stores to bolster the customer experience. And, while these consumer-grade devices are more affordable than rugged mobile devices, retailers better make sure they're powered, protected, and secure. Listen in as Kara Dion, Director of Marketing at Global Technology Systems (GTS), answers Erin Harris' questions about how retailers should attack the NRF BIG show to uncover the best, most cost-effective ways to arm store associates with well-powered devices.

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RETAIL EVENTS

C-Star 2015

May 13 - 15, 2015
Shanghai
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FEATURED PRODUCTS

  • Dayforce HCM
    Dayforce HCM

    Dayforce Workforce Management delivers critical advantages for employees, managers and administrators. Improve workforce performance, reduce labor cost and align your workforce with your corporate goals.

  • Merchant SecureAssist
    Merchant SecureAssist

    PCI compliance, simplified. Merchant SecureAssist™ makes it easier to achieve and maintain PCI compliance. We guide you through the compliance process, step-by-step, and provide monitoring and reporting to help protect your business from a breach.

  • Retail Planning
    Retail Planning

    Retalon Planning Solutions are part of one Integrated Solution for Intelligent Retailing that is based on the common Predictive Analytic Platform. This allows the system to account for all mutual dependences of the company Planning and Execution processes, provide users with very high accuracy of each prediction, optimize the entire process, and achieve significant, tangible benefits for the entire organization.

  • M2M Solutions From Sprint
    M2M Solutions From Sprint Machine-to-Machine applications are expanding exponentially, and Sprint is leading the charge with its innnovative partners to bring these ideas to life.
  • Celerant Command Retail POS Software
    Celerant Command Retail POS Software Celerant Command Retail — POS Software is a real-time retail management system that manages all areas of a retail organization including point of sale, sales back office, inventory management, warehouse, distribution center, allocation, multichannel/e-commerce/kiosk, data mining, and more, in a single integrated system.
  • Retail Multi-Touch Kiosk
    Retail Multi-Touch Kiosk The Retail Multi-Touch kiosk features the latest smart phone and tablet device multi-touch applications available.
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