Chili's To Launch Fully-Digital Loyalty Program

Brinker International, the parent company of the restaurant chain Chili's, has announced their plans to develop a loyalty program later this year. The program comes as a way to celebrate Chili's 40th anniversary, and will arrive in the fourth quarter. Known as Chili's My Rewards, the loyalty program uses three ports of technology to create a complete digital experience.

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THE CURRENT ISSUE

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RETAIL INDUSTRY RESEARCH

Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing Tech Spending 2015: The Any-Channel Revolution Takes Shape
Omni-Channel Retail Supplement Omni-Channel Supply Chain Tech Spending 2015
Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform. Consumer expectations of a seamless omni-channel experience are reinventing the supply chain. In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel.

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RETAIL GUEST EXPERT SERIES

  • What’s The Best Model For Building An Agile International Business?
    What’s The Best Model For Building An Agile International Business?

    Competition has pushed the boundaries of retail quite literally in new directions. Saturation in developed markets is driving retailers to find new, untapped resources for profit growth; recent Euromonitor statistics revealed that while mature markets represent 58% of global retail sales, the market only grew by 2% between 2013 and 2014.

  • Why You Need A Second Source For Mobile Power
    Why You Need A Second Source For Mobile Power

    Just when you thought batteries and chargers weren’t sexy. Retailers don’t tend to think about batteries until it’s too late. Talk to anyone inside the enterprise who’s experienced a productivity stand-still due to a powerless mobile device, and you’ll quickly understand the need for a second source for mobile power. Yet, some retailers are concerned about voiding warranties. GTS’ Kadie Barrington talks to Erin Harris about why a second source provider for mobile power is absolutely critical to your business.

  • 4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success
    4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success

    Leading retailers are leveraging Big Data and edge analytics to improve customer experience and operational efficiency, while increasing sales. A tremendous volume of data can be generated every second in the retail industry, much of it from traditional sources such as transaction logs and inventory scans, as well as new sources of sensor data such as cameras in parking lots, sensors on shopping carts, beacons throughout the store, the retailer’s in-store Wi-Fi network, apps on consumers’ mobile phones and more.

  • Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy
    Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy

    It’s no overstatement to say that the roadmap of consumers’ shopping journeys has shifted radically in recent years – and that these journeys continue to change shape as new personal technologies and apps, accompanied by an avalanche of data, are adopted by shoppers worldwide. To take just one example, Oracle’s research reveals that when faced with an out-of-stock situation, 92% of consumers will not wait for a desired product to come into stock. Instead they will find an alternate source for purchase, including buying the item directly from the brand manufacturer.

  • Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?
    Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?

    It’s a new year, but retailers seem to be running the same race they were in 2014 and searching for a finish line that always seems beyond their reach. Retailers are well aware of the challenges of “getting the price right” and strategically managing pricing in all of their retail channels, but in 2014, consumers and media alike became consumed with the notions of “consumer price transparency” and “competitive price intelligence” that put retailers pricing tactics under a strong microscope.

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FEATURED CONTENT

  • Warehouse Mobility: Beyond Voice And RF

    A new class of mobile work execution solutions is transforming warehouse operations by shattering the distinctions between RF/barcode scanning systems and voice-picking applications. These smart warehouse apps combine voice direction, speech recognition, device displays, and barcode scanning to optimize hands-on warehouse tasks. They enable process and workflow innovations that drive new levels of accuracy and productivity above and beyond what was possible with earlier voice-only or scan-only systems.

  • Pier 1 Imports Drives Sales With Workforce Management

    For its first 49 years in business, Pier1, which employs more than 20,000 associates in 49 states and Canada, was managing schedules using a mix of pen, paper, Excel and Access. "Thanks to the dedicated work of Senior Manager of Store Operations Lee Crowell and his team, the system worked well through seven substantial in-house upgrades," says executive VP of Stores Sharon Leite.

  • Best In Show Distribution At Pet Supermarket

    Pet products retailer keeps growth on track without adding staff or expanding its DC.

  • Navigating The Connected Consumer's In-Store Shopping Cycle

    To reach today’s connected consumer, the quickest — and smartest — path to purchase is not a straight line. While the classic path- to-purchase model dealt only with the time when consumers were actually in active shopping mode, thanks to the Internet, smart phones and other technology, it’s tough to find a time when people are NOT shopping.

  • Are Smartphones Selling Short Your Profits?

    Is your retail loss prevention strategy as up to date as your inventory, services and marketing? If not, it could be affecting your bottom line. Many companies overlook how newer technologies may impact their loss prevention strategies. Today’s smartphones are a good example. They have emerged as a preferred, and successful, tool of the dishonest. Having a well-defined smartphone policy can help protect your profits.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • EarthLink
    EarthLink

    A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.

  • HughesOn
    HughesOn

    Need application priority with rock solid security? HughesON Performance Optimization™ and HughesON Managed Security™ deliver.

  • NetSuite
    NetSuite

    NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.

  • Retalon
    Retalon

    Retalon is a leading provider of Retail Predictive Analytics solutions for Retailers. Retalon is a transformational approach to the retail industry. From inception, our solutions were built on an integrated analytic platform that takes into account the entire retail business process which produces the highest accuracy possible. Our predictive analytics technology empowered retail businesses with advanced analytics that uncover hidden opportunities, and significantly increase bottom and top lines.

  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

  • March Networks
    March Networks

    At March Networks, we believe in simple, easy-to-use video surveillance systems that help retailers decrease losses and increase profits.

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FROM THE EDITOR'S DESK

The Age Of The Self-Service Customer Experience

A few recent surveys conducted by Forrester collectively reveal just how important digital self-service tools are for retailers seeking to offer customer service excellence. They also reveal the demise of in-store retail customer service.

On-Call Shifts: Setting Clear Expectations And Offering Meaningful Incentives

Several news sources reported recently that New York’s Attorney General, Eric Schneiderman, is investigating 13 major retailers, including GAP, J Crew, Sears, and Target on their scheduling practices for their hourly workers.

The Three I’s Of A Healthy LP/IT Relationship

Over the years, we’ve written extensively about the value of a collaborative relationship between retail loss prevention and information technology professionals. Once upon a time, this relationship was little more than a necessary and often begrudging one.

Apple To Customers: Stay Out Of Stores On Launch Day?

A “leaked” memo from Apple Retail Chief Angela Ahrendts to Apple store associates made the rounds this week, inciting all sorts of speculation among retail, tech, and business analysts. The memo, first reported by Business Insider on April 7, included this little snippet from Ahrendts, which sent press and pundits into a tizzy.

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ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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THE TOP 10 OF 2014

ISR Top 10 Of 2014

MULTIMEDIA

  • 3 Key Messages About Retail Innovation

    Listen in as Shoppertrak’s Chief Product Officer, Chetan Ghai, talks to ISR’s Executive Editor, Erin Harris about the three things retailers need to know about innovation adoption. Ghai also explains the company’s new San Francisco-based Innovation Center, which fosters innovative technologies and the next-gen ideas coming out of Silicon Valley to help retailers drive their business and understand their shoppers in better detail.

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RETAIL EVENTS

C-Star 2015

May 13 - 15, 2015
Shanghai

eTail East 2015

August 10 - 13, 2015
Boston, MA

Retail Delivery Connect

August 24 - 26, 2015
Miami, FL

Retail Delivery Connect

August 24 - 26, 2015
Miami, FL

2015 Mobile Payments Conference

August 31, 2015 - September 2, 2015
Chicago, IL
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FEATURED PRODUCTS

  • NetSuite For Retail
    NetSuite For Retail

    NetSuite for Retail is the only cloud business software solution that brings together every step of a multi-channel, multi-location retail business—POS, ecommerce, CRM, marketing, merchandising, inventory and order management and financials. Only NetSuite gives you real-time visibility into your entire retail operation, accessible from anywhere at any time. With NetSuite, you get a single view of the business across all channels, ensuring that your customer, order, inventory and financial information is always up to date and that you deliver the experience your customers expect across every touchpoint.

  • Technology Solutions For Retailers
    Technology Solutions For Retailers

    Your goal is gaining customer loyalty and driving repeat business. And to reach that goal you've got to provide a superior customer experience. Optimize the breadth and strength of logistics, and we'll help you get more flexibility, more savings, and more satisfied customers.

  • Celerant Command Retail Web Development E-Commerce
    Celerant Command Retail Web Development E-Commerce Celerant has developed and launched over 33 custom sites for various clients, for both first time e-commerce retailers and also retailers that decided to replace their pre-existing, established sites.
  • Vendor Compliance And Supply Chain Visibility Consulting Services
    Vendor Compliance And Supply Chain Visibility Consulting Services

    Compliance Networks excels in uncovering the hidden value that lies within your supply chains. We apply a creative mix of technologies and services to facilitate flow in the retail supply chain.

  • Perfect Pick
    Perfect Pick

    Perfect Pick was Engineered to Simplify Order Fulfillment Technology. Perfect Pick is truly unique. Perfect Pick’s “one touch” design is based on a single automated component – the iBOT. Perfect Pick does not require lifts, conveyors, or multiple transfer points, which add complexity to the system. By eliminating these additional touch points and by streamlining the picking process, Perfect Pick increases throughput and results in a more reliable and cost effective system.

  • Inter-Store Inventory & Assortment Balancing
    Inter-Store Inventory & Assortment Balancing

    The Right Product at the Right Store at the Right Time.

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