A Holistic Customer View

A new all-in-one POS solution helped Lenox Corporation deliver a 360-degree view of the customer and improve process efficiencies around inventory, in-store mobility, and loyalty.

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  • Omni-Channel Order Fulfillment Requires A Comprehensive Approach
    Omni-Channel Order Fulfillment Requires A Comprehensive Approach

    Retailers need to combine order analysis, picking and packing improvements, and fast/accurate IT systems.

  • Tips On Government Regulations Affecting Retail Commerce
    Tips On Government Regulations Affecting Retail Commerce

    When it comes to compliance with federal and state regulations, retailers have quite a bit on their plates. From Obamacare to state sales tax on e-commerce sales to hour-and-wage regulations, sifting through the data mired in confusing terminology and unclear directives can leave retailers with hefty fines, unhappy workforces, and dissatisfied customers. To understand what retailers need to know about some of today’s government regulations, I turned to Jim Thompson, CFO at Cavender’s Boot City and Integrated Solutions For Retailers editorial board member.

  • Should Firefly Be Feared?
    Should Firefly Be Feared?

    Amazon’s fight won’t be delivered to the doorstep of every retailer via a Fire Phone (or an Amazon drone, for that matter).

  • The Future Of Cash Management
    The Future Of Cash Management

    A Q&A with John Rhoads, senior VP of product and channel development, FireKing Security Group

  • A Holistic Customer View
    A Holistic Customer View

    A new all-in-one POS solution helped Lenox Corporation deliver a 360-degree view of the customer and improve process efficiencies around inventory, in-store mobility, and loyalty.

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Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role Interdepartmental Synchronization: LP's New Normal
Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role Interdepartmental Synchronization: LP's New Normal
With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind. Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry. The LP team and the highest levels of management across the enterprise must work synergistically to improve sales and solve companywide business problems.

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  • Multi-Channel Retailers: Building Loyalty And Affinity Through An Integrated Customer Experience
    Multi-Channel Retailers: Building Loyalty And Affinity Through An Integrated Customer Experience

    Successfully competing in today’s increasingly complex retail environment entails staying ahead of heightened customer expectations.  Historically traditional retailers have enjoyed the advantage associated with tangible merchandise, personal service, and instant gratification.  By contrast, online retailers have offered efficient search capabilities, convenience, and easy access to both habitually purchased and hard-to-find goods and services. By Deborah Eastman

  • Do the Math – Minimum Wage Increases And The Service Industry
    Do the Math – Minimum Wage Increases And The Service Industry

    If you are like about 1/3 of adult workers today, you probably worked in a restaurant of some sort as a teenager.  Do you think the job you did was worth being paid $10.10 an hour, or even $15 an hour, which is what some striking fast food workers would like to see as their beginning wage? 

  • The Modest, Yet Essential, Thermal Consumable
    The Modest, Yet Essential, Thermal Consumable

    Thermal labels, tags and ribbons actually offer great value when it comes to everything from identifying and tracking inventory to catching the eye of the consumer.  Truly essential, yet often taken for granted - as if any media will do. There are reasons, old and new, to reconsider how you assess that very important part of your business, the modest consumable.

  • Learn To Speak Geek And Work Better With IT
    Learn To Speak Geek And Work Better With IT

    Whether you know it or not, you are more familiar with networking technology than you think. In fact, the traditional CCTV system is a type of network itself. It was not open (hence the name Closed Circuit) and used coax and analog, but it was still a network. Today, networks are everywhere.

  • The Hidden Costs of Post-it Notes: Overcoming the Limits of Traditional Scheduling
    The Hidden Costs of Post-it Notes: Overcoming the Limits of Traditional Scheduling

    Post-it notes. They’re some of the best reminders for to-dos and deadlines. But when it comes to scheduling in a retail environment, a post-it note can be an indicator of limitations and hidden costs. In the finale of this three-part series examining retail workforce management, I will review why post-it notes can help you recognize shortcomings in your labor scheduling process, and explore how automatic scheduling can help eliminate the constraints that lead to unnecessary expense.

More From The Expert Series


  • Holiday Tip Sheet: Operational Readiness

    For retailers, the holiday months are the most crucial months of the entire shopping season. Whether you conduct business online, in stores, or both, now is the time to implement your holiday strategy from an operational perspective. Here are the top five best practices to ensure you’re prepared for the most wonderful time of the year.

  • A Platform For Diving Into Omni-Channel Retailing

    Consumers are swimming across retail channels at an Olympic pace, and a substantial proportion of retailers today are in danger of being left in their wake. The omni-channel phenomenon has been gaining momentum for decades, but more recently digital systems and mobile shopping have churned the waters to the point that retailers will need to be more agile and adaptable if they intend to keep up with consumer expectations.

  • How Improving Vendor Performance Can Yield Higher Retailer Profits

    The relationship between vendor performance and retail profits is inextricable, and improving it yields big wins for both parties.

  • Holiday Fulfillment 2014, Sponsored By eBay Enterprise

    Hard-to-predict holiday consumer demand can drive a retail merchandiser crazy. In 2013, we saw it drive carriers bonkers, too. And when merchandisers and carriers both lose their grip on demand and fulfillment management, customers are left high-and-dry - like the millions who went to bed on Dec. 24 still waiting for gifts that were "guaranteed" for on-time delivery by the following day.

  • Unique Robotics-Based Goods-to-Person Automation Provides Growing E-commerce Retailers The Flexibility To Expand

    Many smaller online retailers are faced with the challenge of scaling up the efficiency of their picking operations to successfully compete against big online players. 

More Featured Content


  • Mercury Payment Systems
    Mercury Payment Systems

    Mercury® provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

  • Infor
    Infor WFM Workbrain thrives on solving the world’s most complex labor challenges. Our integrated suite of Workbrain solutions helps automate and standardize your time and labor processes, helping you reduce costs, boost employee satisfaction, and adapt to changing conditions on the fly. Infor


  • Sprint Retail Solutions
    Sprint Retail Solutions
    In today's retail environment, you've got to be quick. Quick to go to market first. Quick to have new stores and staff fully functional. Quick to give customers exactly what they want. With Sprint Retail Solutions, you'll be one step ahead of the game with seamless communications at a low up-front cost.
  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology, a privately held Corporation, develops in-house and provides high-quality, advanced retail management software systems to retail organizations.

  • Global Technology Systems, Inc.
    Global Technology Systems, Inc.

    Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.

  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.


  • Dollar Tree, Family Dollar Deal: What’s Next For Dollar General?
    Dollar Tree, Family Dollar Deal: What’s Next For Dollar General?

    Dollar Tree’s acquisition of Family Dollar for $8.5 billion is especially interesting in light of discounters’ poor performance as of late. Back in April, Family Dollar reported it would cut jobs and close approximately 370 underperforming stores from its 8,100 store portfolio. Also at that time, Family Dollar decreased prices on nearly 1,000 basic items in an effort to better meet low-income shoppers’ needs.

Apple, IBM Deal: You’re The Winner

You couldn’t possibly have missed this, but in case you did, Apple and IBM announced a partnership last week that’s sure to create an even more rabid appetite for iPhone and iPad deployment in retail. At least, I think it’s sure to drive iOS mobile adoption in retail, assuming retail is one of the deal’s target markets. You see, details on the partnership are a bit sketchy.

Mobile’s Effect On Back-To-School Shopping

It’s hard to believe that the back-to-school shopping season is upon us given that the previous school year ended just a few weeks ago (for those of us in the Northeast anyway). As July marches on, parents, caregivers, teachers, and students are hitting the stores early to get the best deals.

ISIS Rebrand: Preemptive Or Premature?

A few months back, when I first began reading about the post-Syrian civil war terrorist faction du jour dubbed ISIS (Islamic State Of Iraq And Syria), I wondered aloud how long it would be before the Isis we cover would respond. Our Isis is the mobile commerce joint venture created by AT&T Mobility, T-Mobile USA, Inc. and Verizon Wireless, to date the most influential proponent of the mobile wallet concept.

Patent Trolls Pose A New Threat To Retail

The NRF is firing up its policy machine in an effort to sway legislators to act on a troubling trend—the significant increase in frivolous patent lawsuits brought to bear on retailers by so-called patent trolls. These trolls, who make money by purchasing overly-broad and nearly expired patents with the intent of suing retailers that allegedly infringe on those patents, are stirring up expensive trouble for retailers. And in many cases, even their most preposterous allegations are costing retailers money.

More From The Editor


Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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    PCI Compliance Solutions

    EarthLink Business PCI Compliance Validation allows you to verify your level of PCI compliance with easy-to-use, Web-based tools.

  • SATO Take-A-Number Systems
    SATO Take-A-Number Systems

    It is not always possible to service all of your customers as quickly as you would like. A Turn-O-Matic system allows your customers to wait in relaxed comfort without having to worry about missing their turn.

  • WAVE Communicators
    WAVE Communicators

    Twisted Pair’s WAVE ® software simplifies communications for enterprises of all sizes by removing technology barriers to seamless interoperability. Unique for its software-only approach and compelling for its unmatched functionality, flexibility and performance, WAVE connects and extends the IP-centric enterprise and the mobile workforce using two-way radio systems, smartphones, desktop IP phones, PCs and industry-standard unified communication and collaboration applications.

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    Axis Video Encoders

    Migrate your analog CCTV system into an IP-based security solution.

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    Infor WFM Workbrain Workforce Scheduling Organizations with large workforces not only must efficiently deploy their people, but also keep employee initiatives in line with business objectives. The key to meeting this challenge is a proven solution that helps ensure appropriately skilled employees are available when the workload demands they should be—at the optimal cost to you.
  • Thermal Printing Solutions For Retail Applications
    Thermal Printing Solutions For Retail Applications

    CognitiveTPG is ready to help you conquer the challenging printing requirements of the multichannel retail world with thermal POS and Label printers designed to provide front of store, back of store, and online/ecommerce retail application printing solutions.

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