ISR MAGAZINE AND FEATURED NEWS CONTENT

Guitar Center And The HCM Experience Differentiator

Human capital management (HCM) helps Guitar Center ensure its 11,000 associates are contributing to the company’s $2.1-billion-and-rising annual sales.

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THE CURRENT ISSUE

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RETAIL INDUSTRY RESEARCH

E-Commerce's Role In Omni-Channel Success LP's Vital Role Mobile In Retail: Reality Sets In
E-Commerce's Role In Omni-Channel Success Loss Prevention's Vital Role In Retail Mobile In Retail: Reality Sets In
An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience. By leveraging technology along with training and development, LP shares data that benefits the entire enterprise. With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind.

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RETAIL GUEST EXPERT SERIES

  • New Backoff Malware Could Be Stealing Your Credit Card Information
    New Backoff Malware Could Be Stealing Your Credit Card Information

    More than 1,000 businesses have been affected by the notorious ‘backoff’ malware program. This information was released through a Secret Service announcement on the 31st of July. The malware has infected many businesses and has invaded several major Point of Sale (PoS) service providers.

  • Rethinking Retail IT: Three Ways Retailers Can Strike A Balance Between Marketing And IT
    Rethinking Retail IT: Three Ways Retailers Can Strike A Balance Between Marketing And IT

    The retail landscape has evolved dramatically in the last 20 years – and what an understatement that is. We have seen the transition from a singular brick-and-mortar outlet, to an arsenal of consumer channels that has shifted the power from store owner to shopper. It’s all about the customer’s omnichannel experience, and retail organizations are realizing that all efforts, marketing and IT, should revolve around delivering on customer touch points that provide the most engaging and rewarding shopping experiences.

  • Six Best Practices For Effective Source Tagging
    Six Best Practices For Effective Source Tagging

    Manufacturers and retailers face an ever-changing consumer environment, where operational agility and customer loyalty drive margins and revenue. This has increased the focus on source tagging, which provides a ubiquitous product protection solution throughout the retail supply chain. Source tagging benefits both manufacturers and retailers by increasing sales and in-stock rates, while decreasing shrink.

  • The Ties That Bind
    The Ties That Bind

    Regardless of what size company you work for, establishing and nurturing strong relationships with vendors can be just as critical to your success as building lasting relationships with your customers. The more you can do to make it easier for your vendors to work with you, the more they will recommend your company to others who want to do business with you.

  • Wireless Is Transforming Retail On All Fronts: Here’s How
    Wireless Is Transforming Retail On All Fronts: Here’s How

    Retail is undergoing a massive evolution, the speed and scope of which we have never seen before. Traditional and non-traditional competition is causing a complete reevaluation of the business model. Consumers armed with smartphones have more information and demand everything from best pricing to immediate product availability. Retailers are moving to smaller format stores, embracing omni-channel, reducing costs and investing heavily in technology.

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FEATURED CONTENT

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • CFI Group
    CFI Group

    CFI Group helps organizations across the private and public sector use voice of the customer insights to improve customer satisfaction, leading to increased loyalty, recommendations and financial results.

  • NetSuite
    NetSuite

    NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.

  • Accu-Time Systems, Inc.
    Accu-Time Systems, Inc.

    ATS, an Amano company, is an innovative global provider of industrial time and attendance terminals for biometric and non-biometric workforce management requirements. The high quality, durable and user-friendly product line extends from entry-level time and attendance terminals to state-of-the-art programmable and best performing biometric workforce management and employee self-service systems. Visit www.accu-time.com.

  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

  • Sprint Retail Solutions
    Sprint Retail Solutions
    In today's retail environment, you've got to be quick. Quick to go to market first. Quick to have new stores and staff fully functional. Quick to give customers exactly what they want. With Sprint Retail Solutions, you'll be one step ahead of the game with seamless communications at a low up-front cost.

FROM THE EDITOR'S DESK

  • Macy’s Bets Big On Beacons
    Macy’s Bets Big On Beacons

    When Terry Lundgren speaks, the retail industry listens. Lundgren just spoke, and what he said serves as the biggest boon yet for the fledgling iBeacon technology. When the Macy’s CEO said his company “will continue to test, to learn, and to proceed aggressively with new ideas that excite our customers and that make shopping more convenient and fun,” on Monday, he was speaking about the retailer’s announcement that by the end of the month, 4,000 Macy’s stores across the nation will have rolled out shopBeacon technology in partnership with shopkick. That marks the largest rollout of iBeacon technology in the retail industry to date, and it more than doubles the shopkick install base (from 3,500 to 7,500) in one fell swoop.

‘Tis The Season To Talk Holiday Fulfillment

Last week, Matt Pillar explained how digitally-enabled salesmanship can aid the customer experience during the upcoming Holiday shopping season. While it’s still too early for sales projections, retailers should have made their Holiday prep lists and checked them twice, especially when it comes to order fulfillment. In an attempt to avoid a repeat performance of last year’s fulfillment blunders, retailers and carriers alike have been aligning and strategizing since December 26th of last year.

A Merrier Holiday For Merchants?

It’s a bit early to prognosticate on holiday spending, but the newly-released Prosper Spending Score offers some promising stats. According to the company’s research, consumers who indicate they’re setting less money aside for holiday gifts than they did last year dropped 11 percent from 2013, and those planning to spend more in 2014 topped 9 percent.  While nearly 53 percent of consumers indicate intent to hold the line on their 2013 holiday budgets, those metrics prompted the firm to peg the overall outlook for holiday gift spending to climb a healthy 8 percent over 2013.

Rent Vs. Buy: Cause For Concern?

Millennials’ tendency to rent versus buy anything from apparel to home goods has caused concern in the retail industry as of late. Rent The Runway and Bag Borrow Or Steal, for example, allow customers to rent, buy, or trade designer apparel and merchandise for a set number of days or weeks.  Rent The Runway enables customers to rent special occasion dresses in either a four- or eight-day window. Jennifer Hyman and Jenny Fleiss co-founded Rent The Runway in 2009, and it’s a brilliant concept. The company charges $50 to $400 for dress rental.

Dollar General Gets In On The Acquisition Action

In a column two weeks ago, my colleague Erin Harris pondered what Dollar General was thinking about Dollar Tree’s $8.5 billion acquisition of Family Dollar. Well, now we know. Dollar General has thrown its hat in the ring with a play for Family Dollar that amounts to a $9.7 billion offer, plus the few hundred million in consolation that Dollar General would owe Dollar Tree if it’s a successful acquisition wrecker.

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ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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CURRENT RETAIL HEADLINES

  • Employer Community Launches Initiative To Restore Traditional Work Week In Affordable Care Act

    The initiative, which includes the International Franchise Association, the National Restaurant Association, the American Hotel & Lodging Association, the National Retail Federation, the U.S. Chamber of Commerce, the American Rental Association, the Asian American Hotel Owners Association, the National Association of Convenience Stores, the National Grocers Association, and the National Association of Theatre Owners, will highlight the negative impact the 30-hour work week definition in the Affordable Care Act (ACA) has on employees and employers, and urges Congress to restore the traditional definition of a full-time employee to 40 hours per week through bipartisan reform.

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MULTIMEDIA

  • Key Considerations For Warehouse Automation

    In this interesting podcast, ISR's Executive Editor, Erin Harris talks to Jeff Hedges, president, material handling at OPEX Corporation about the vital role automation plays for retailers. Hedges paints a realistic picture about the hidden costs of automation, especially for retailers considering their first-time investment. "[E-Retailers] need to appreciate the on-going costs of running automation after the investment," explains Hedges. "I don't see that as a reason or an excuse or justification for not investing in automation, but we've realized that we need to convey to companies that are investing in automation for the first time that there is an expected cost associated with maintaining your automation; there is an expected change in your energy draw; and there is specialized training required for your maintenance staff." Listen in as Hedges delivers thoughtful insight for any retailer considering automation inside the warehouse.

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FEATURED PRODUCTS

  • PAYmate Terminal
    PAYmate Terminal

    PAYmate — Advanced, user-friendly time and attendance terminal, featuring Ethernet connectivity and power-over-Ethernet for improved workforce management.

  • A799 Single Station Direct Thermal Receipt Printer
    A799 Single Station Direct Thermal Receipt Printer

    The A799 is the latest single station printer innovation from CognitiveTPG and the “champion” of the single station thermal receipt printer line. The A799 is packed full of features and unique selling points that are unmatched in the market.

  • CFI Online Action Planning
    CFI Online Action Planning

    CFI Group’s Online Action Planning (OAP) solution provides a better approach—giving operational executives and customer experience professionals the tools they need to proactively design, manage, and track their customer-driven initiatives.

  • Celerant Command Retail Web Development E-Commerce
    Celerant Command Retail Web Development E-Commerce Celerant has developed and launched over 33 custom sites for various clients, for both first time e-commerce retailers and also retailers that decided to replace their pre-existing, established sites.
  • Dayforce HCM
    Dayforce HCM

    Dayforce Workforce Management delivers critical advantages for employees, managers and administrators. Improve workforce performance, reduce labor cost and align your workforce with your corporate goals.

  • EmpowerWFM
    EmpowerWFM

    Designed for  the most complex, enterprise-wide labor management environments, EmpowerWFM delivers true workforce optimization in real-time via a suite of flexible integrated solutions, including budgeting, forecasting scheduling, and powerful analytics.

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