Sales Audit Saves Millions For NEX

Auditing retail sales doesn’t require an advanced degree in mathematics. In and of itself, it’s simple addition of tender and payment types in pursuit of a topline number that matches total sales. In theory, determining your cash-on-hand requires nothing more than data, time, and simple math. But when you run more than 400 multi-segment stores staffed by more than 13,000 associates and operated by 11 different management “jurisdictions,” that simple math can get a bit fuzzy.

FEATURED VIDEO CASE STUDY

  • Interactive Retailer STORY Gains Insights Into Customer Behavior With Video Analytics
    Interactive Retailer STORY Gains Insights Into Customer Behavior With Video Analytics

    STORY is a 2000 square foot retail store in New York with a unique approach to floor plans and store design. Every four to eight weeks the entire showroom is torn down and rebuilt with a completely different theme to tell a different ‘story’. STORY wanted to better understand how to optimize their ever-changing floor plans based on its customer’s behavior and began looking for a video analytics solution. Check out this full video case study now to discover STORY’s chosen solution and results!

THE CURRENT ISSUE

  • Global BI Platform Drives Timely Decisions At Claire’s
    Global BI Platform Drives Timely Decisions At Claire’s

    With access to enterprise information in a matter seconds, $1.6 billion Claire’s Stores, Inc. is wielding the power of Big Data.

  • WFM 2014: Bridging The Execution Gap
    WFM 2014: Bridging The Execution Gap

    According to Retail Systems Research, there’s a massive gap between modern WFM/HCM (human capital management) solution capability and retailers’ execution of sophisticated labor management practices. In its recent report, “WFM 2013: The Store Employee in the Customer Age,” RSR revealed that only 33 percent of retailers consider themselves highly capable of absence management and recruiting. Slightly fewer consider themselves highly capable with their hiring/onboarding and labor budgeting and planning systems. And most startlingly, well under a quarter of retailers rank themselves highly capable of forecasting and scheduling, task management, and labor analytics.

  • Accept No Substitutes — Why The Real Cloud Matters For Your Enterprise
    Accept No Substitutes — Why The Real Cloud Matters For Your Enterprise

    Can you recognize the pitfalls and traps associated with inaccurate claims about cloud-based solutions?

  • Strategies From CNP Transactions Reduce Risks For Retailers At The POS
    Strategies From CNP Transactions Reduce Risks For Retailers At The POS

    Facing down retail credit card fraud means introducing stronger, faster integrated solutions before the customer leaves the cash register.

  • Think You’ve Mastered Mobile POS?
    Think You’ve Mastered Mobile POS?

    Mastery of mobile POS technology isn’t the challenge it once was. Mastering mobile POS operations is the challenge it always was.

More From The Current Issue

RETAIL INDUSTRY RESEARCH

Can You Meet Consumer Expectations At Any Cost?. Mobile 2014: Best Bets And Epic Fails In Retail Mobility. Supply Chain Execution 2014: Making Any-Channel Retail Fulfillment Profitble.
Can You Meet Consumer Expectations At Any Cost? Mobile 2014: Best Bets And Epic Fails In Retail Mobility. Supply Chain Execution 2014
There’s no prescriptive approach to establishing true, seamless, anychannel retail commerce, but experts agree on four imperatives to the equation. Mobile POS races to the bottom, customer service apps reign supreme, and BYOD begins to make perfect sense. Omni-channel is evolving and maturing. Retailers are turning from envisioning the future of digitalenabled shopping toward making that vision a reality.

More Industry Research

RETAIL GUEST EXPERT SERIES

  • Seamless Integration Closes The Fulfillment Gap
    Seamless Integration Closes The Fulfillment Gap

    We live in an era where the consumer demands immediate gratification.  While today’s tech-empowered shopper expects the breadth in product selection and competitive pricing offered by E-Commerce, they increasingly seek to combine the speed and convenience of brick-and-mortar fulfillment.  This fusion, known as omni-channel or in-store fulfillment, has been adopted by major retailers such as Walmart, Sears and Macy’s over the past few years.

  • Keeping Your Branch Locations Up And Running
    Keeping Your Branch Locations Up And Running

    How to maintain critical business continuity for online transactions.

  • In-Store Analytics Will Change The Face Of Loss Prevention
    In-Store Analytics Will Change The Face Of Loss Prevention

    We all know that “shrinkage” is no joke – current research estimates that shoplifting and other forms of fraud cost retailers more than a hundred billion annually. And while the use of security cameras for loss prevention purposes is widespread, pinpointing incidents worth investigating can be a painstaking process, and some activities, such as return fraud and “sweethearting” at the register, are notoriously difficult to detect. Is there more that retailers can be doing to combat shrinkage? Hiring more resources to monitor security video and patrol store aisles is not necessarily practical, or even desirable, but technologies for in-store data collection and analysis may offer a better way.

  • Engaging Shoppers With In-store WiFi
    Engaging Shoppers With In-store WiFi

    By the time many retailers started talking seriously about mobility, the “mobile invasion” had already occurred – and it’s quickly reshaping how consumers shop. Forward-thinking retailers moved fast to leverage this trend for greater customer engagement.  For those who haven’t fully embraced mobile, now is the time to get in the game. More than half of U.S. consumers own smartphones, and those who don’t are adopting them at a steady pace.

  • Quick How-To: Secrets For Mobile E-Commerce Success
    Quick How-To: Secrets For Mobile E-Commerce Success

    The mobile market is one of the fastest growing opportunities for retailers looking to drive sales and gain a competitive advantage. People are now spending more time on mobile devices than they are watching TV or on a desktop computer. Goldman Sachs predicts that global ecommerce sales made via mobile devices will top $638 billion by 2018. That’s roughly equal to all global ecommerce sales in 2013. Total online spending in the U.S. grew 14 percent in 2013, compared to single digit total retail spending according to comScore.

More From The Expert Series

FEATURED CONTENT

More Featured Content

FEATURED RETAIL SOLUTIONS PROVIDERS

  • CognitiveTPG
    CognitiveTPG

    CognitiveTPG is a leading provider of on-demand barcode and point-of-sale transaction printers to the retail, healthcare, manufacturing, service and financial sectors worldwide. For over 35 years, CognitiveTPG has supplied its customers with compact and ultra-reliable printing solutions.

  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology, a privately held Corporation, develops in-house and provides high-quality, advanced retail management software systems to retail organizations.

  • EarthLink
    EarthLink

    A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.

  • Acuative
    Acuative

    Acuative is committed to delivering customer-focused solutions using best practices within an environment that fosters collaboration, ongoing learning and continuous improvement.

  • CFI Group
    CFI Group

    CFI Group helps organizations across the private and public sector use voice of the customer insights to improve customer satisfaction, leading to increased loyalty, recommendations and financial results.

  • Sprint Retail
    Sprint Retail
    In today's retail environment, you've got to be quick. Quick to go to market first. Quick to have new stores and staff fully functional. Quick to give customers exactly what they want. With Sprint Retail Solutions, you'll be one step ahead of the game with seamless communications at a low up-front cost.

FROM THE EDITOR'S DESK

Omni-Channel Retail: A Black Hole For Operational Shrink?

I had the benefit of getting a sneak peek at some brand new retail customer research released by CFI Group last week. One consumer stat that jumped out clearly underscores just how “omni-channel” shoppers really are, and just how much an unprepared retailer stands to lose by meeting cross-channel customer demands.

Webrooming: A True Omni-Channel Benefit

Webrooming has been referred to as one of retail’s (somewhat) recent trends, but consumers have been webrooming long before it was given a name. Anyone with a computer or a smartphone could have webroomed years ago. The opposite of showrooming, webrooming is the practice of browsing online and buying in-store, and according to Accenture, 88 percent of shoppers are doing it. As retailers step up their game with same-day pick up and seamless shopping experiences, webrooming is expected to increase throughout 2014.

Retail Teaches “Consumerization” 101

With a slight, yet palpable degree of trepidation, Oracle hosted its first “Industry Connect” conference in Boston March 24-26. The ‘major ERP provider holds a single conference for all of the industries it serves’ concept isn’t new, but it’s nonetheless risky. Logistically, it challenges conference organizers to make it easy for representatives from each industry to find and settle into their respective programming tracks.

Consumer Resistance To In-Store Tracking: Now What?

In the April issue of Integrated Solutions for Retailers, Matt Pillar wrote a great article about the customer centric and business benefits of the iBeacon technology.  He explains that the iBeacon is a welcome addition to retail’s technology lineup not only because of the real-time, personalized offers it helps deliver to consumers, but also due to the real-time data it can capture for the business — aisle-specific dwell time, traffic counts, etc. — at a cost-efficient price.

More From The Editor

ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

CURRENT RETAIL HEADLINES

  • National Retail Federation Honored By Environmental Protection Agency

    The National Retail Federation was recognized today on Earth Day by the U.S. Environmental Protection Agency with its 2014 SmartWay Affiliate Challenge award. The EPA recognized NRF for supporting policies and practices that reduce truck emissions and enhance freight efficiency.

More Headlines

MULTIMEDIA

  • Interactive Retailer STORY Gains Insights Into Customer Behavior With Video Analytics

    STORY is a 2000 square foot retail store in New York with a unique approach to floor plans and store design. Every four to eight weeks the entire showroom is torn down and rebuilt with a completely different theme to tell a different ‘story’. STORY wanted to better understand how to optimize their ever-changing floor plans based on its customer’s behavior and began looking for a video analytics solution. Check out this full video case study now to discover STORY’s chosen solution and results!

More Multimedia

FEATURED PRODUCTS

  • MercuryMail
    MercuryMail

    MercuryMail™ promotional mailers with built-in promotional cards bring in more paying customers. You choose the offer amount and we take care of the rest.

  • Perfect Pick
    Perfect Pick

    A revolutionary picking technology that is uniquely scalable and able to grow with your business.

    Building an automated multichannel fulfillment network that provides the highest level of customer satisfaction often seems out of reach for many small to medium sized businesses. Typically, businesses are forced to spend significant money up front on automation for what they might need 3, 5, or even 10 years down the road. Instead, what if you could invest in entry-level technology that is able to grow at the rate your business grows? Perfect Pick offers growing businesses the opportunity to purchase an automated system to meet today’s requirements, secure in the knowledge that it can quickly and easily adjust to future demands.

  • MS7580 Genesis™
    MS7580 Genesis™ The MS7580 Genesis, the world’s first presentation area-imaging scanner engineered to decode all standard 1D, PDF and 2D codes, provides enhanced productivity and revolutionary imaging technology in an elegant, yet durable design.
  • CRM & Marketing
    CRM & Marketing

    Retailers need an effective marketing and customer relationship management (CRM) solution to satisfy shoppers and compete in today’s competitive retail market. A complete 360-degree view of every customer in every channel provides the insight you need to deliver personalized service, build customer loyalty and increase revenue.

  • Infor WFM Workbrain For Retail
    Infor WFM Workbrain For Retail

    No matter what type of retailer you are, you need the right staff scheduled in the right place at the right time to maintain a healthy bottom line.

  • Toshiba TCxGravity
    Toshiba TCxGravity

    Toshiba TCxGravity represents a new class of point-of-commerce solution that makes the store a seamless extension of a customer-centric, “omni-channel” experience—an evolution of cross-channel retailing that finally empowers consumers to buy anywhere, get anywhere and return anywhere.

More Featured Products