Inside L’Occitane’s Omni-Channel Global Expansion

A new omni-channel retail management system helps L’Occitane reach the holy grail of retail — a 360-degree view of the customer. By Erin Harris, Executive Editor

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Owning The Customer Experience: The CMO's New Role Interdepartmental Synchronization: LP's New Normal WFM 2014: Bridging The Execution Gap
Owning The Customer Experience: The CMO's New Role Interdepartmental Synchronization: LP's New Normal WFM 2014: Bridging The Execution Gap
Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry. The LP team and the highest levels of management across the enterprise must work synergistically to improve sales and solve companywide business problems. In an age where big data analytics are baked-in to labor management software tools to enable retailers to execute on that data, can we be doing better?

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  • Multi-Channel Retailers: Building Loyalty And Affinity Through An Integrated Customer Experience
    Multi-Channel Retailers: Building Loyalty And Affinity Through An Integrated Customer Experience

    Successfully competing in today’s increasingly complex retail environment entails staying ahead of heightened customer expectations.  Historically traditional retailers have enjoyed the advantage associated with tangible merchandise, personal service, and instant gratification.  By contrast, online retailers have offered efficient search capabilities, convenience, and easy access to both habitually purchased and hard-to-find goods and services. By Deborah Eastman

  • Do the Math – Minimum Wage Increases And The Service Industry
    Do the Math – Minimum Wage Increases And The Service Industry

    If you are like about 1/3 of adult workers today, you probably worked in a restaurant of some sort as a teenager.  Do you think the job you did was worth being paid $10.10 an hour, or even $15 an hour, which is what some striking fast food workers would like to see as their beginning wage? 

  • The Modest, Yet Essential, Thermal Consumable
    The Modest, Yet Essential, Thermal Consumable

    Thermal labels, tags and ribbons actually offer great value when it comes to everything from identifying and tracking inventory to catching the eye of the consumer.  Truly essential, yet often taken for granted - as if any media will do. There are reasons, old and new, to reconsider how you assess that very important part of your business, the modest consumable.

  • Learn To Speak Geek And Work Better With IT
    Learn To Speak Geek And Work Better With IT

    Whether you know it or not, you are more familiar with networking technology than you think. In fact, the traditional CCTV system is a type of network itself. It was not open (hence the name Closed Circuit) and used coax and analog, but it was still a network. Today, networks are everywhere.

  • The Hidden Costs of Post-it Notes: Overcoming the Limits of Traditional Scheduling
    The Hidden Costs of Post-it Notes: Overcoming the Limits of Traditional Scheduling

    Post-it notes. They’re some of the best reminders for to-dos and deadlines. But when it comes to scheduling in a retail environment, a post-it note can be an indicator of limitations and hidden costs. In the finale of this three-part series examining retail workforce management, I will review why post-it notes can help you recognize shortcomings in your labor scheduling process, and explore how automatic scheduling can help eliminate the constraints that lead to unnecessary expense.

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    In today's retail environment, you've got to be quick. Quick to go to market first. Quick to have new stores and staff fully functional. Quick to give customers exactly what they want. With Sprint Retail Solutions, you'll be one step ahead of the game with seamless communications at a low up-front cost.
  • UPS

    UPS is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. The company provides convenient, flexible solutions to help e-commerce customers enhance the online shopping experience.

  • Global Technology Systems, Inc.
    Global Technology Systems, Inc.

    Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.

  • SATO America, Inc.
    SATO America, Inc.

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • Mercury Payment Systems
    Mercury Payment Systems

    Mercury® provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

  • Empower Software Solutions
    Empower Software Solutions

    Empower Software Solutions provides innovative HR and workforce solutions for thousands of organizations, from small and medium businesses to some of the world’s largest retailers, manufacturers, and financial services companies.  With integrated solution suites featuring payroll and HR management, tax software and outsourcing, workforce management, and talent management, Empower Software provides the most flexible solutions and superior technology, backed by the industry’s best service. Whether cloud-based or on-premise, via laptop or mobile device, Empower helps organizations achieve their people-powered objectives by creating a passionate, energized workforce.


  • Apple, IBM Deal: You’re The Winner
    Apple, IBM Deal: You’re The Winner

    You couldn’t possibly have missed this, but in case you did, Apple and IBM announced a partnership last week that’s sure to create an even more rabid appetite for iPhone and iPad deployment in retail. At least, I think it’s sure to drive iOS mobile adoption in retail, assuming retail is one of the deal’s target markets. You see, details on the partnership are a bit sketchy.

Mobile’s Effect On Back-To-School Shopping

It’s hard to believe that the back-to-school shopping season is upon us given that the previous school year ended just a few weeks ago (for those of us in the Northeast anyway). As July marches on, parents, caregivers, teachers, and students are hitting the stores early to get the best deals.

ISIS Rebrand: Preemptive Or Premature?

A few months back, when I first began reading about the post-Syrian civil war terrorist faction du jour dubbed ISIS (Islamic State Of Iraq And Syria), I wondered aloud how long it would be before the Isis we cover would respond. Our Isis is the mobile commerce joint venture created by AT&T Mobility, T-Mobile USA, Inc. and Verizon Wireless, to date the most influential proponent of the mobile wallet concept.

Patent Trolls Pose A New Threat To Retail

The NRF is firing up its policy machine in an effort to sway legislators to act on a troubling trend—the significant increase in frivolous patent lawsuits brought to bear on retailers by so-called patent trolls. These trolls, who make money by purchasing overly-broad and nearly expired patents with the intent of suing retailers that allegedly infringe on those patents, are stirring up expensive trouble for retailers. And in many cases, even their most preposterous allegations are costing retailers money.

Where Are You On The EMV Adoption Curve?

EMV-chip technology gained heightened attention after the Target and Neiman Marcus data breaches resulted in the loss of tens of millions of customers’ card credentials last year (EMV is the standard for credit and debit card payments originally developed by Europay, MasterCard, and Visa that incorporates an embedded chip rather than a magnetic stripe).  

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Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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