ISR MAGAZINE AND FEATURED NEWS CONTENT

Guitar Center And The HCM Experience Differentiator

Human capital management (HCM) helps Guitar Center ensure its 11,000 associates are contributing to the company’s $2.1-billion-and-rising annual sales.

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THE CURRENT ISSUE

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RETAIL INDUSTRY RESEARCH

E-Commerce's Role In Omni-Channel Success LP's Vital Role Mobile In Retail: Reality Sets In
E-Commerce's Role In Omni-Channel Success Loss Prevention's Vital Role In Retail Mobile In Retail: Reality Sets In
An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience. By leveraging technology along with training and development, LP shares data that benefits the entire enterprise. With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind.

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RETAIL GUEST EXPERT SERIES

  • In Retail, Every Phone Call Counts
    In Retail, Every Phone Call Counts

    Picture this: You only have one employee at the front desk. There’s a customer in the store asking that employee a question. Then, suddenly, the phone rings. What's the employee to do? If he abandons the customer to answer the phone, that customer will feel neglected. Yet if he lets the phone ring to finish with the patron, the odds are greater than not that whoever's on the other end won't call back. If you don't answer the phone, there's another business out there that will.

  • 5 Key Business Drivers For Labeling In A Global Supply Chain
    5 Key Business Drivers For Labeling In A Global Supply Chain

    In today’s fast-paced global economy, it’s critical to identify, understand and measure how certain business drivers impact your supply chain and your company’s business growth.  To do so, you must consider the critical role that labeling plays in meeting the demands of key business drivers. These drivers can have a significant influence on the performance and overall success of your business. 

  • 72% of Consumers Splurge On Themselves – But What Do They Buy?
    72% of Consumers Splurge On Themselves – But What Do They Buy?

    Consumers do not seem hesitant to splurge on themselves, particularly since data shows that overall U.S. consumer confidence in personal finances is higher now than one year ago. The majority of U.S. consumers take opportunities to splurge – but their choices on what that splurge involves vary widely.

  • Avoiding Analysis Paralysis
    Avoiding Analysis Paralysis

    Three Easy Steps for Migrating to IP Video.

  • Retail RFID – Improving The Customer Experience Means Increasing Demand For Source Tagging By Suppliers
    Retail RFID – Improving The Customer Experience Means Increasing Demand For Source Tagging By Suppliers

    As Retailers expand the implementation of item-level RFID, how do suppliers meet the requirements placed on them for source tagging? Initiatives by retailers’ to-date have largely been focused on inventory management of specific products and tagging of the items done in the DC or store.  But as retailers go beyond modest-scope goals and tagging of specific items such as shoes, bras and denim the shift to source tagging by retail suppliers will continue to grow.

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FEATURED CONTENT

  • The Mobile Movement At Whole Foods Market

    Whole Foods Market is the leading natural and organic food retailer. For Store Team Leaders (managers or STLs), it is critical to keep constant tabs on the pulse of overall store performance, as well as the performance of individual departments. Having sales and operations information in the palm of their hand is no longer a luxury – it’s a necessity.

  • Mobile Success At The Container Store

    The Container Store currently has 60 stores across the US with an annual sales growth in the double digits. The Container Store partnered with MicroStrategy to build a mobile app for their store leadership teams that provides them with information such as sales recaps, payroll performance, and trend reports. Store managers are now able to compare sales per payroll hour to customer-facing payroll hours so they can better manage personnel hours and their stores

  • Why Should You Empower Your Store Associates With Mobile Apps?

    Why should you empower your store associates with mobile apps? See what the research has to say. MicroStrategy Mobile apps enable retailers to deliver a dramatically better shopping experience and achieve new levels of customer loyalty, sales, and operational efficiency.

  • Integrated Solutions For Retailers Digital Edition October 2014

    Integrated Solutions For Retailers Digital Edition October 2014

  • How VARs Can Capitalize On Retail’s Mobility Trend

    Retailers are convinced of mobility’s benefits and are looking for the right solutions.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Honeywell
    Honeywell

    Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.

  • Sprint Retail Solutions
    Sprint Retail Solutions
    In today's retail environment, you've got to be quick. Quick to go to market first. Quick to have new stores and staff fully functional. Quick to give customers exactly what they want. With Sprint Retail Solutions, you'll be one step ahead of the game with seamless communications at a low up-front cost.
  • Accu-Time Systems, Inc.
    Accu-Time Systems, Inc.

    ATS, an Amano company, is an innovative global provider of industrial time and attendance terminals for biometric and non-biometric workforce management requirements. The high quality, durable and user-friendly product line extends from entry-level time and attendance terminals to state-of-the-art programmable and best performing biometric workforce management and employee self-service systems. Visit www.accu-time.com.

  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

  • OrderDynamics Corporation
    OrderDynamics Corporation

    OrderDynamics is a leading cloud software and big data company that believes the order is the moment of truth – when profits can be made or lost. With more than 80 clients in 33 countries, we help the world’s leading retailers activate commerce from first interaction to final fulfillment with our Dynamic Action, Commerce Platform and Order Management solutions and services. We empower agile and intelligent commerce experiences so that our clients, including Neiman Marcus, Brooks Brothers, Speedo, Laura Canada, T.M. Lewin and Asda Direct, win at that very moment of truth.

  • NetSuite
    NetSuite

    NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.

FROM THE EDITOR'S DESK

  • Mobile Apps: Is Basic Better?
    Mobile Apps: Is Basic Better?

    Mobile technology is among retail’s new normal. Just look at what Macy’s has done with beacon technology. As retailers outfit their brick-and-mortar stores to accommodate associate- and customer-facing mobile technologies (GameStop is another retailer leading the beacon charge), we’ve long stressed the importance of a thoughtful mobile strategy. And so it goes with mobile applications. For retailers on the verge of entering the mobile app arena, research indicates it’s better to deliver a simple, user-friendly app that works well and offers the information customers want than it is to offer a cumbersome app they avoid.

Macy’s Bets Big On Beacons

When Terry Lundgren speaks, the retail industry listens. Lundgren just spoke, and what he said serves as the biggest boon yet for the fledgling iBeacon technology. When the Macy’s CEO said his company “will continue to test, to learn, and to proceed aggressively with new ideas that excite our customers and that make shopping more convenient and fun,” on Monday, he was speaking about the retailer’s announcement that by the end of the month, 4,000 Macy’s stores across the nation will have rolled out shopBeacon technology in partnership with shopkick. That marks the largest rollout of iBeacon technology in the retail industry to date, and it more than doubles the shopkick install base (from 3,500 to 7,500) in one fell swoop.

‘Tis The Season To Talk Holiday Fulfillment

Last week, Matt Pillar explained how digitally-enabled salesmanship can aid the customer experience during the upcoming Holiday shopping season. While it’s still too early for sales projections, retailers should have made their Holiday prep lists and checked them twice, especially when it comes to order fulfillment. In an attempt to avoid a repeat performance of last year’s fulfillment blunders, retailers and carriers alike have been aligning and strategizing since December 26th of last year.

A Merrier Holiday For Merchants?

It’s a bit early to prognosticate on holiday spending, but the newly-released Prosper Spending Score offers some promising stats. According to the company’s research, consumers who indicate they’re setting less money aside for holiday gifts than they did last year dropped 11 percent from 2013, and those planning to spend more in 2014 topped 9 percent.  While nearly 53 percent of consumers indicate intent to hold the line on their 2013 holiday budgets, those metrics prompted the firm to peg the overall outlook for holiday gift spending to climb a healthy 8 percent over 2013.

Rent Vs. Buy: Cause For Concern?

Millennials’ tendency to rent versus buy anything from apparel to home goods has caused concern in the retail industry as of late. Rent The Runway and Bag Borrow Or Steal, for example, allow customers to rent, buy, or trade designer apparel and merchandise for a set number of days or weeks.  Rent The Runway enables customers to rent special occasion dresses in either a four- or eight-day window. Jennifer Hyman and Jenny Fleiss co-founded Rent The Runway in 2009, and it’s a brilliant concept. The company charges $50 to $400 for dress rental.

More From The Editor

ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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MULTIMEDIA

  • Key Considerations For Warehouse Automation

    In this interesting podcast, ISR's Executive Editor, Erin Harris talks to Jeff Hedges, president, material handling at OPEX Corporation about the vital role automation plays for retailers. Hedges paints a realistic picture about the hidden costs of automation, especially for retailers considering their first-time investment. "[E-Retailers] need to appreciate the on-going costs of running automation after the investment," explains Hedges. "I don't see that as a reason or an excuse or justification for not investing in automation, but we've realized that we need to convey to companies that are investing in automation for the first time that there is an expected cost associated with maintaining your automation; there is an expected change in your energy draw; and there is specialized training required for your maintenance staff." Listen in as Hedges delivers thoughtful insight for any retailer considering automation inside the warehouse.

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FEATURED PRODUCTS

  • PeoplePoint Plus Terminal
    PeoplePoint Plus Terminal

    The PeoplePoint Plus terminal is a new workforce management terminal for those who require a comprehensive feature set, expandable memory, attractive design, and a color touch screen.

  • Compliance Networks Reflection - Transportation Performance Audit
    Compliance Networks Reflection - Transportation Performance Audit

    New, entry-level audit service enables retailers to recover lost profits, gain actionable business intelligence, and experience best-in-class vendor compliance with a very low implementation cost.

  • CFI Case Management
    CFI Case Management

    Creating satisfied customers is more than just providing great service. It requires an understanding of the entire customer experience involving all the channels that touch your customers and responsiveness to customer needs.

  • OrderDynamics Omni-Channel Commerce
    OrderDynamics Omni-Channel Commerce

    Omni-Channel Commerce seamlessly connects physical retail stores to web stores, call centers and mobile applications through the integration of existing backend systems and technologies. Our Omni-Channel Commerce solutions allow enterprise brick-and-mortar retailers to unify the customer experience across all commerce channels.

  • WAVE Communicators
    WAVE Communicators

    Twisted Pair’s WAVE ® software simplifies communications for enterprises of all sizes by removing technology barriers to seamless interoperability. Unique for its software-only approach and compelling for its unmatched functionality, flexibility and performance, WAVE connects and extends the IP-centric enterprise and the mobile workforce using two-way radio systems, smartphones, desktop IP phones, PCs and industry-standard unified communication and collaboration applications.

  • Dayforce HCM
    Dayforce HCM

    Dayforce Workforce Management delivers critical advantages for employees, managers and administrators. Improve workforce performance, reduce labor cost and align your workforce with your corporate goals.

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