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No More Games

A lot of retailers talk about implementing customerand associate-facing mobile technologies, but GameStop has done so — and they’re way ahead of you. Here’s why.

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THE CURRENT ISSUE

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RETAIL INDUSTRY RESEARCH

Tier 1 Best Practices On An SMR Budget E-Commerce's Role In Omni-Channel Success LP's Vital Role
SMR Supplement E-Commerce's Role In Omni-Channel Success Loss Prevention's Vital Role In Retail
New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers. An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience. By leveraging technology along with training and development, LP shares data that benefits the entire enterprise.

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RETAIL GUEST EXPERT SERIES

  • 5 Ways To Amp Up Your Retail App With iOS 8
    5 Ways To Amp Up Your Retail App With iOS 8

    Apple isn't one to rest on its laurels, and with the recent launch of iOS 8, the company has unleashed several new features that make it easier to create compelling and high-performing retail apps. If you know how to take advantage of them, the new capabilities offer several opportunities for increasing user engagement and extending the app experience beyond the walls of the app itself. From highlighting new sharing options to increasing interactivity, here are five ways to use iOS 8 to drive greater performance with your retail app.

  • Bringing The UHD/4K Technology Hype From In-Home To Retail Market
    Bringing The UHD/4K Technology Hype From In-Home To Retail Market

    Discussion about Ultra High-Definition (UHD) displays and 4K (cinema-grade 4Kx2K chip set) projectors filled the conference room floor at InfoComm14 this year. Manufacturers and retailers alike wanted to know how UHD/4K technologies could improve sales and take their business to the next level.

  • How Retailers Can “Manage the Moment” This Holiday Season
    How Retailers Can “Manage the Moment” This Holiday Season

    The holiday season is the most profitable time of year for retailers, and from the time those first decorations go up until midnight New Year’s Eve, store managers are eager to make every moment count. Doing this successfully is a delicate balancing act, requiring an ability to adjust staffing, inventory, product placement, pricing and promotional strategies on a dime if needed. Statistics about last season’s traffic counts and sales are useful for corporate decision-makers, but won’t help address an unexpected surge of shoppers or an out-of-stock issue as it’s happening.

  • In Retail, Every Phone Call Counts
    In Retail, Every Phone Call Counts

    Picture this: You only have one employee at the front desk. There’s a customer in the store asking that employee a question. Then, suddenly, the phone rings. What's the employee to do? If he abandons the customer to answer the phone, that customer will feel neglected. Yet if he lets the phone ring to finish with the patron, the odds are greater than not that whoever's on the other end won't call back. If you don't answer the phone, there's another business out there that will.

  • 5 Key Business Drivers For Labeling In A Global Supply Chain
    5 Key Business Drivers For Labeling In A Global Supply Chain

    In today’s fast-paced global economy, it’s critical to identify, understand and measure how certain business drivers impact your supply chain and your company’s business growth.  To do so, you must consider the critical role that labeling plays in meeting the demands of key business drivers. These drivers can have a significant influence on the performance and overall success of your business. 

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FEATURED CONTENT

  • How Mobile Engagement Is Reinventing Brick And Mortar Retail

    What are retailers learning about the influence of mobile POS, clienteling, and other apps on the way associates perform and consumers shop?

  • Holiday Shopping: Shutting Down The Showroom Effect

    Showrooming remains a threat to both brick-and-mortar and cross-channel retailers this holiday shopping season, as a record number of consumers hit stores with smartphones in hand. New data from CFI Group's 2014 Holiday Retail Spending Report, based on a survey of 1,000 U.S. consumers, indicates that 51% of consumers will spend more than 40% of their holiday budgets online this year, 57% of consumers use their smartphones to assist their shopping activities in stores, and 38% are actively planning to showroom this year.

  • Burgerville Deploys Aerohive For Secure And Robust Retail Networking Solution

    Established in 1961, Burgerville is an innovative and industry-leading quick service restaurant company with 39 locations throughout Oregon and Southwest Washington. 1,500 employees strong, Burgerville provides fresh, great-tasting food to guests all day every day from breakfast to late-night snacks based in its mission “serve with love.” At Burgerville, the commitment to fresh, local and sustainable values is about helping people and communities thrive.

  • Make The Shopping Experience Personal, Relevant, And Profitable

    Today, mobile devices and apps are changing the way that customers shop—and giving in-store retailers more ways to personalize and monetize customer relationships. Aerohive’s “Retail Made Personal” strategy defines a cloud-based approach to personalizing the retail experience for every customer. 

  • PCI 3.0 Compliance And Security For Retailers

    The Aerohive Personalized Engagement Platform provides a flexible, high-performance Wi-Fi network with advanced security features that address PCI 3.0 requirements. Gain a highly secure way to personalize the shopping experience for in-store customers while complementing your PCI compliance goals.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • MicroStrategy
    MicroStrategy

    Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading worldwide provider of enterprise software platforms. With direct operations in 26 countries worldwide and over 3,200 employees, our mission is to provide the most flexible, powerful, scalable and user-friendly platforms for analytics, mobile, identity and loyalty—offered either on premises or in the cloud.

  • Axis Communications
    Axis Communications

    Axis is recognized as one of the most trust worthy brands within the new IP-based surveillance industry.

  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

  • Oracle Retail
    Oracle Retail
    With software that provides supply chain, operations, merchandising, store systems, optimization as well as enterprise applications and infrastructure software, Oracle partners with the world’s leading retail companies, including 20 of the 20 top retailers worldwide, to transform the economics of their businesses.
  • Global Technology Systems, Inc.
    Global Technology Systems, Inc.

    Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.

  • Island Pacific Systems Inc.
    Island Pacific Systems Inc.
    In an ever competitive and changing retail landscape, the key to success is having the right product, at the right time, and in the right place across multiple-channel touch points. Making the right merchandising decisions, driving revenue and managing inventory requires an integrated, accurate, full-featured retail system.

FROM THE EDITOR'S DESK

  • Mobile Payments Race: Apple Wins Speed To Market, But Hurdles Remain
    Mobile Payments Race: Apple Wins Speed To Market, But Hurdles Remain

    Two years ago, I wrote a column that analyzed the freshly announced Merchant Consumer Exchange (MCX) and its potential threat to the mobile payment solution providers of the day, namely Google Wallet, Isis, PayPal, and Square. Apple Pay—and more specifically, whether retailers are choosing to embrace or shun it— just brought a whole new level of drama to the conversation.

Boxed Shakes Up Wholesale

Costco, BJs Wholesale Club, and Sam’s Club are the leaders in the wholesale space. But, Boxed, a warehouse shopping startup for mobile is shaking things up for the warehouse giants. Since its launch, it’s been reported that Boxed is a Costco reseller, but Boxed’s CEO and co-founder, Chieh Huang has not commented heavily on the topic. No matter the status of the relationship, brick-and-mortar warehouse clubs aren’t going anywhere. But, Boxed does have a few tricks up its sleeve — no membership fees, free shipping on orders more than $75, and disruptive technologies to ease the distribution process.

Transaction Security: Intel Grabs The Reins

It’s becoming hard to recollect a major retail banner that hasn’t been compromised by transaction data theft. Chances are, at least a few of the tier-1 retailers that just popped into your mind have had their day in the public spotlight after their customers’ personal card data was exposed and/or collected by malware.

Security Officer Turned CEO: J.C. Penney Puts Pragmatism Back At The Helm

In Tier 1 retail, “VP of LP” and “director of asset protection” are not typically stepping stones on the path to the CEO’s desk. But Marvin Ellison, who served in those roles for both Home Depot and Target from 1987 through 2004 before becoming EVP at Home Depot, isn’t your typical retail executive.

Not Sure How To Embrace Innovation In Retail? You’re Not Alone.

I recently attended SAP Retail Forum, which was held at the Waldorf Astoria in New York City. Over the years, I’ve attended several SAP Retail Forums, and just like Forums past, this year’s delivered a razor sharp message about retailers’ need to simplify, transform, and innovate. Indeed, the message should resonate with all retailers, SAP customers or not — the future of retail is right now.

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ABOUT INTEGRATED SOLUTIONS FOR RETAILERS

Integrated Solutions For Retailers is the premier source for technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Integrated Solutions For Retailers has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual resource guides and research supplements feature content and opinions from our editorial staff and the retail analyst community.

Over the years, Integrated Solutions For Retailers+ has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information that can improve your business and make it more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

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CURRENT RETAIL HEADLINES

  • Retail Fraud Show Heads For Dubai

    Building on the success of the European Retail Fraud shows, Retail Knowledge, the event organisers, are heading east to launch the conference in the burgeoning Dubai retail market. Paul Bessant of Retail Knowledge commented: “I think every retail brand worth its salt will be, or will be planning to be in the UAE”.

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FEATURED PRODUCTS

  • MS7580 Genesis™
    MS7580 Genesis™ The MS7580 Genesis, the world’s first presentation area-imaging scanner engineered to decode all standard 1D, PDF and 2D codes, provides enhanced productivity and revolutionary imaging technology in an elegant, yet durable design.
  • Merchandise Management
    Merchandise Management

    Easily manage product allocation to define and maintain accurate retail inventory distribution and track replenishment cycles all from one place to automate ordering, prevent excess, and stop product shortages. You can automatically calculate inventory-order points and preferred stock levels by item and location, and automatically create purchase orders to maintain these levels as a part of your cross-channel inventory management strategy.

  • OrderDynamics Ship-From-Store
    OrderDynamics Ship-From-Store

    OrderDynamics omni-channel Order Management System and In-Store Point-of-Service Application provide online shoppers with an array of fulfillment options. Our Ship-from- Store Solution allows retailers to seamlessly leverage existing inventory throughout their retail store network to support online order fulfillment. Ship-from-Store is the next generation of online order fulfillment.

  • AccuTouch Terminal
    AccuTouch Terminal

    Dirty fingerprints, dry fingerprints, wet fingerprints, damaged fingerprints... in the real world nearly any fingerprint condition can be quickly read by the Maximus AccuTouch workforce management solution.

  • Axis Video Encoders
    Axis Video Encoders

    Migrate your analog CCTV system into an IP-based security solution.

  • TM-T88 ReStick Liner-Free Label Printer
    TM-T88 ReStick Liner-Free Label Printer This high-quality, cost-effective liner-free label printer is ideal for food service, retail and grocery applications. Based on new technology, the TM-T88 ReStick label printer prints repositionable liner-free labels and receipts at a crisp 203 x 203 dpi.
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