Cross-Channel Executive Commentary

  1. The Ties That Bind
    9/3/2014

    Regardless of what size company you work for, establishing and nurturing strong relationships with vendors can be just as critical to your success as building lasting relationships with your customers. The more you can do to make it easier for your vendors to work with you, the more they will recommend your company to others who want to do business with you.

  2. Wireless Is Transforming Retail On All Fronts: Here’s How
    8/26/2014

    Retail is undergoing a massive evolution, the speed and scope of which we have never seen before. Traditional and non-traditional competition is causing a complete reevaluation of the business model. Consumers armed with smartphones have more information and demand everything from best pricing to immediate product availability. Retailers are moving to smaller format stores, embracing omni-channel, reducing costs and investing heavily in technology.

  3. Why Retailing Needs RFID In An Omni-Channel Environment
    8/25/2014

    The term “brick and mortar” which is often used to describe physical retail stores conjures up images of permanent brick walls built by skilled masons. It’s meant to describe a physical store versus a virtual online storefront, but the phrase also implies a building crafted to represent a store brand and the products it sells.  A physical brick and mortar store is a place where customers can see, evaluate, and experience the products and services representing a retailer’s brand.

  4. Omni-Channel Retailing – Experience The Difference Of RFID
    8/12/2014

    You may or may not have heard of the buzz words – Omni-Channel Retailing, but heard of it or not, many consumers have experienced it. Omni-Channel retailing allows customers to have access to a retail store’s entire inventory; whether the consumer is looking through a catalog, in a store, or online, they have access to every piece of inventory a retailer has to offer. This ingenious way of doing business fits in well with the current “I want it and I want it now life-style” and allows for a very profitable return on investment.

  5. Multi-Channel Retailers: Building Loyalty And Affinity Through An Integrated Customer Experience
    7/22/2014

    Successfully competing in today’s increasingly complex retail environment entails staying ahead of heightened customer expectations.  Historically traditional retailers have enjoyed the advantage associated with tangible merchandise, personal service, and instant gratification.  By contrast, online retailers have offered efficient search capabilities, convenience, and easy access to both habitually purchased and hard-to-find goods and services. By Deborah Eastman

  6. The Channel Agnostic Consumer: Key Takeaways From The 2014 UPS Pulse Of The Online Shopper
    6/12/2014

    Everyone knows that the modern consumer can shop any time, any place, and on any device. But the difference between good retailing and great retailing is buried deeper in the details of what consumers expect of all online retailers, especially omnichannel retailers, and how merchants are meeting those expectations.

  7. Merge The Physical And Digital With Order Management
    3/20/2014

    In today's omnichannel world, customers no longer differentiate between online and in-store experiences. To attract and retain today’s empowered shoppers, retailers must blend the physical and digital worlds into a seamless omnichannel commerce experience that offers buy anywhere, fulfill from anywhere and return anywhere flexibility. 

  8. Go Big With Big Data Marketing Or Go Home: 10 Predictions For Retailers In 2014
    1/8/2014

    Big data isn’t going anywhere in 2014. And if you’re a mid-market retailer, this is certainly going to be a revolutionary year in the industry.

  9. Understanding The Emerging Omniconsumer
    1/7/2014

    The mobile revolution is affecting consumers across the board, but younger consumers are embracing mobile technology—and in many ways, leading that revolution.

  10. Back To Front, Technology Is The Glue
    12/20/2013

    You don’t need to work for Microsoft to notice the impact technology is having on the retail market. Consumers have more information than store associates, store associates are looking to use mobile devices, and there is more data than ever available on shopping behavior.  Technology has empowered the consumer with choices and insight, and retailers must keep up with their customers’ expectations.

Newsletter Signup
Newsletter Signup
Get the latest retail industry news, insights, and analysis delivered to your inbox.
By clicking Sign Me Up, you agree to our Terms and that you have read our Privacy Policy.