Cross-Channel Executive Commentary
Personalization: The Next Big Thing In Mobile Apps
Mobile traffic is up more than 70 percent year over year. Users spend 80 percent of their time online on mobile devices using native apps. And eMarketer predicts that retail mobile commerce sales will reach nearly $42 billion in 2013, and will exceed $110 billion by 2017
Attention Online Retailers: Are You Ready for Cyber Monday? Here Are Seven Tips to Make Sure You Are.
As the retail industry gears up for its biggest season, online retailers need to not only make sure they have the best deals and products to attract consumers, but they also need to make sure they’re prepared for the influx of traffic they hope to see on Cyber Monday. Because, let’s face it…if they are not, it doesn’t matter how good those deals are.
Creating Customer Loyalty Through Data Quality
Today’s retail market is more complex, more dynamic and more competitive than ever before. Retailers are under intense pressure to constantly differentiate themselves from the competition while meeting the needs of customers who are knowledgeable, empowered and increasingly tech-savvy thanks to the proliferation of mobile technology and social media.
Four Benefits Of Omni-Channel Retailing
If you’re a retail executive working to implement borderless omni-channel strategies, you may feel a little like an aerosol can left out on the pavement on a hot summer day – contents under pressure!
Retail Margin Risk: Step 5: “Over-communicate” With Your Vendor Trading Partners
In part five of our five part series on mitigating retail margin risks, we will examine the importance of over communicating to your vendor partners and some best practices leading retailers are utilizing today to collaborate with their vendors.
CommerceHub Founder Returns With An Omni-Channel Focus
Frank Poore had some unfinished business when he returned to the company he founded, and it seems e-commerce is finally catching up to his vision.
At The e-Commerce Register: Customer Satisfaction Without Employee Interaction
E-commerce resources are generally focused on supporting the online storefront with good reason. It’s important for the customer to be able to find their product quickly, for the company to be able to recommend associated products, and for the checkout process to be completed quickly once the customer has decided to make a purchase.
Return To Vendor Labels - Take Out The Detective Work!
Improving the Return to Vendor process saves the retailer associates’ time – so that they can focus on assisting customers – and the vendor operators’ time – so that merchandise can be quickly reallocated.
Death Of The Google Shopping API: Where Can Retailers Turn For Accurate Price Monitoring?
The Google Search API for Shopping (GSA) enables anyone to access Google’s considerable database of retail product and price information, and it is currently being used by those in the e-commerce ecosystem for a variety of applications.
Turning Stores Into Distribution Centers: The Challenges Of Omni-Channel Commerce
According to "The Future of Stores," a recent research report from EKN, three out of four retailers plan to leverage their physical stores as delivery hubs in the next 24 months. This strategy is key to staying competitive against online giants such as Amazon, allowing retailers to use their stores as distribution centers (DCs) for faster customer fulfillment and more agile access to inventory.