Cross-Channel Executive Commentary

1. Real-Time Inventory Mastery - Look To The Cloud
   8/26/2011
   The time has come to take a careful look at the sophistication of your company's inventory management capabilities. After all, inventory represents a tremendous percentage of a retailer's assets. By Baruch Goldwasser, Director of Strategy, NetSuite, Inc.
2. Thin Is In: The Future Of Digital Wallets
   4/25/2011
   A digital wallet goes beyond just paying with a device. A digital wallet is converting your actual wallet and all of its associated content and behaviors and integrating into a phone or other device, like a car key. Our consumer behavior is already adopting the concept of a digital wallet — from taking digital photos of our families to using our online banking apps to transfer funds. By Christina White, user experience designer, SapientNitro
3. Guest Column: Thin Is In - The Future Of Digital Wallets
   4/25/2011

   A digital wallet goes beyond just paying with a device. A digital wallet is converting your actual wallet and all of its associated content and behaviors and integrating into a phone or other device, like a car key. Our consumer behavior is already adopting the concept of a digital wallet — from taking digital photos of our families to using our online banking apps to transfer funds. By Christina White, user experience designer, SapientNitro

4. Mobile Optimized Websites And Rich Apps: The Secrets To A Successful Mobile Platform
   2/3/2011
   Mobile phones are rapidly transforming from a simple talking and texting device to a fast and feature-rich, handheld computer known as the smartphone. By Dave Sikora, Digby
5. Guest Column: Mobile Optimized Websites And Rich Apps: The Secrets To A Successful Mobile Platform
   2/3/2011
   Mobile phones are rapidly transforming from a simple talking and texting device to a fast and feature-rich, handheld computer known as the smartphone. By Dave Sikora, Digby
6. Guest Series Part 2: How Best-In-Class Retailers Put Their Customers First, Within And Beyond The Store
   11/16/2010
   In a previous contribution to this newsletter, I discussed the need to improve efficiencies and control costs as two of today's most urgent requirements for sustainable, best-in-class retailing. A third and equally important focal point is customer centricity: your ability and commitment to align your offering with your customers' preferences and needs. By Randy Tofteland, Executive Vice President, Epicor Software Corporation
7. How Best-In-Class Retailers Put Their Customers First, Within And Beyond The Store
   11/16/2010
   In a previous contribution to this newsletter, I discussed the need to improve efficiencies and control costs as two of today's most urgent requirements for sustainable, best-in-class retailing. A third and equally important focal point is customer centricity: your ability and commitment to align your offering with your customers' preferences and needs. By Randy Tofteland, Executive Vice President, Epicor Software Corporation
8. The Mobile Revolution
   10/27/2010
   With the meteoric rise of the smartphone, shoppers are using their cell phones more and more to do both their shopping and retail related online searches (m-commerce), a trend that could eventually overtake more traditional methods of Internet browsing on a laptop or home computer. By Emma Naylor, Next Generation Online News
9. Guest Opinion: The Mobile Revolution
   10/27/2010
   With the meteoric rise of the smartphone, shoppers are using their cell phones more and more to do both their shopping and retail related online searches (m-commerce), a trend that could eventually overtake more traditional methods of Internet browsing on a laptop or home computer. By Emma Naylor, Next Generation Online News
10. Article: The Smarter, Digitally Enabled Consumer
    9/20/2010
    It’s a shoppers’ world now and we in the retail industry have to live in it. By Moe Trebuchon, IBM Global Business Services