Cross-Channel Executive Commentary

  1. Multi-Channel Retailers: Building Loyalty And Affinity Through An Integrated Customer Experience

    Successfully competing in today’s increasingly complex retail environment entails staying ahead of heightened customer expectations.  Historically traditional retailers have enjoyed the advantage associated with tangible merchandise, personal service, and instant gratification.  By contrast, online retailers have offered efficient search capabilities, convenience, and easy access to both habitually purchased and hard-to-find goods and services. By Deborah Eastman

  2. The Channel Agnostic Consumer: Key Takeaways From The 2014 UPS Pulse Of The Online Shopper

    Everyone knows that the modern consumer can shop any time, any place, and on any device. But the difference between good retailing and great retailing is buried deeper in the details of what consumers expect of all online retailers, especially omnichannel retailers, and how merchants are meeting those expectations.

  3. Merge The Physical And Digital With Order Management

    In today's omnichannel world, customers no longer differentiate between online and in-store experiences. To attract and retain today’s empowered shoppers, retailers must blend the physical and digital worlds into a seamless omnichannel commerce experience that offers buy anywhere, fulfill from anywhere and return anywhere flexibility. 

  4. Go Big With Big Data Marketing Or Go Home: 10 Predictions For Retailers In 2014

    Big data isn’t going anywhere in 2014. And if you’re a mid-market retailer, this is certainly going to be a revolutionary year in the industry.

  5. Understanding The Emerging Omniconsumer

    The mobile revolution is affecting consumers across the board, but younger consumers are embracing mobile technology—and in many ways, leading that revolution.

  6. Back To Front, Technology Is The Glue

    You don’t need to work for Microsoft to notice the impact technology is having on the retail market. Consumers have more information than store associates, store associates are looking to use mobile devices, and there is more data than ever available on shopping behavior.  Technology has empowered the consumer with choices and insight, and retailers must keep up with their customers’ expectations.

  7. Personalization: The Next Big Thing In Mobile Apps

    Mobile traffic is up more than 70 percent year over year. Users spend 80 percent of their time online on mobile devices using native apps. And eMarketer predicts that retail mobile commerce sales will reach nearly $42 billion in 2013, and will exceed $110 billion by 2017

  8. Attention Online Retailers: Are You Ready for Cyber Monday? Here Are Seven Tips to Make Sure You Are.

    As the retail industry gears up for its biggest season, online retailers need to not only make sure they have the best deals and products to attract consumers, but they also need to make sure they’re prepared for the influx of traffic they hope to see on Cyber Monday. Because, let’s face it…if they are not, it doesn’t matter how good those deals are.

  9. Creating Customer Loyalty Through Data Quality

    Today’s retail market is more complex, more dynamic and more competitive than ever before.  Retailers are under intense pressure to constantly differentiate themselves from the competition while meeting the needs of customers who are knowledgeable, empowered and increasingly tech-savvy thanks to the proliferation of mobile technology and social media.

  10. Four Benefits Of Omni-Channel Retailing

    If you’re a retail executive working to implement borderless omni-channel strategies, you may feel a little like an aerosol can left out on the pavement on a hot summer day – contents under pressure!

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