Cross-Channel Executive Commentary

41. Are You Giving Your Customers What They Want? Are You Profitable At It?
    2/10/2009
    The Customer is King!" is an age-old mantra that continues to ring true. But what satisfied yesterday's customer is not enough in today's market. Customers demand visibility into their orders and flawless fulfillment, regardless of how it is executed. They want to find, configure and order products and services...
42. Sales Tax in a Digital Environment
    2/9/2009
    In the past, items that we purchase on a regular basis were delivered in tangible form. However, as technology has advanced, more and more items are being delivered digitally. Software, music, movies and books are now all widely available via online download. When books, movies, and music are purchased in a brick and...