Cross Channel Magazine

  1. E-Commerce Sprouts Late, Blooms Rapidly At Stage Stores
    2/18/2014

    Three years and two platforms into its e-commerce effort, Stage Stores anticipates 40% online order growth. By Matt Pillar, editor-in-chief

  2. The Promise Of RFID Is New (Again)
    2/18/2014

    The retail market has made the last 10 years pretty rough for RFID tag sales people, but the ice has begun to break. Apparel and department store retailers, in particular, began deploying item-level tags en-masse. Kohl’s, Macy’s, Marks & Spencer, Saks Fifth Avenue, and Walmart are a few notables.

  3. Supply Chain Execution 2014: Making Any-Channel Retail Fulfillment Profitable
    1/23/2014

    Omni-channel is evolving and maturing. Retailers are turning from envisioning the future of digitalenabled shopping toward making that vision a reality. However, for all the work that has been done, one particular function of the retail business has been held apart: the supply chain.

  4. Personally Interact With Your Consumers Via Mobile Devices
    1/23/2014

    A mobile device expert says handhelds are evolving purchasing habits.

  5. Sweating Shrink? Consider Paying Closer Attention To Your Returns
    1/23/2014

    Holiday returns fraud data from the National Retail Federation gives us 3.4 billion reasons why we should pay more attention to the returns counter in the battle against shrink.

  6. Using Social Media To Generate Online Sales
    1/23/2014

    This online watch retailer realized a 25 percent conversion rate by using a social app.

  7. How BI Improves Omni-Channel Supply Chain Efficiency
    1/23/2014

    Business intelligence tools help omni-channel retailers mitigate costs on both ends of the supply chain.

  8. Stein Mart Masters Returns Management
    1/23/2014

    After a major returns fraud bout with an ORC ring, Stein Mart put data and analytics behind its returns policies and reduced its shrink rate to less than one percent of sales.

  9. “Any-Channel” Commerce Drives 82% Transaction Growth
    1/23/2014

    Transaction volume and a host of other key commerce metrics skyrocketed after high-end outdoor apparel retailer Ibex implemented a new retail commerce suite.

  10. A New Perspective On MDM
    1/23/2014

    As mobile devices become indispensible tools to everyone from distribution center employees to customer-engaging store associates, retailers are paying more attention to their impact on the customer experience. As such, they’re paying closer attention to their mobile device hardware investments, increasingly through the deployment of MDM (mobile device management) solutions. That retailers are accepting MDM as a necessity is not surprising; according to our 2014 Retail Tech Spending Survey, mobile POS and non-POS-enabled mobile devices for store associates are our readers’ top two spending priorities this year. Nearly half of retailers call mobile POS hardware their top in-store hardware priority, and close to 40 percent will outfit associates with mobile devices to assist them with inventory and customer-facing tasks like CRM and clienteling.