Cross Channel Magazine

  1. Inside George’s Music’s Omni-Channel Integration
    7/22/2014

    By implementing a cloud-based ERP (enterprise resource planning) system, this SMR achieved omni-channel inventory visibility and a seamless approach to customer-centric retailing.

  2. Omni-Channel Order Fulfillment Requires A Comprehensive Approach
    7/22/2014

    Retailers need to combine order analysis, picking and packing improvements, and fast/accurate IT systems.

  3. Ashley Furniture Gains Supply Chain Transparency
    7/22/2014

    Rapid growth forced a large furniture retailer to find one ERP (enterprise resource planning) system to serve its stores around the globe, improving inventory visibility and decreasing in-store checkout times.

  4. How A Highly Visual Brand Leverages Social To Sell
    7/22/2014

    By encouraging customers to share — and measuring their responses — Design Within Reach is continually developing its social following and building its brand along the way.

  5. A Holistic Customer View
    7/22/2014

    A new all-in-one POS solution helped Lenox Corporation deliver a 360-degree view of the customer and improve process efficiencies around inventory, in-store mobility, and loyalty.

  6. Should Firefly Be Feared?
    7/22/2014

    Amazon’s fight won’t be delivered to the doorstep of every retailer via a Fire Phone (or an Amazon drone, for that matter).

  7. Owning The Customer Experience: The CMO’s New Role
    6/22/2014

    Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry.

  8. Inside L’Occitane’s Omni-Channel Global Expansion
    6/22/2014

    A new omni-channel retail management system helps L’Occitane reach the holy grail of retail — a 360-degree view of the customer. By Erin Harris, Executive Editor

  9. BJ’s Wholesale Club Masters Labor Scheduling, Customer Service
    6/21/2014

    Headquartered in Westborough, MA, BJ’s Wholesale Club operates more than 200 membership warehouse clubs in the eastern United States and employs more than 25,000 Team Members. Known for its membership-based, no-frills concept, BJ’s excels in “delighting its Members,” as Mike Loudon, BJ’s VP of operations support and Integrated Solutions For Retailers’ editorial board member explains.

  10. Managing iOS In The Retail Industry
    6/21/2014

    Here are useful tips for a successful implementation and maximum ROI.

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