Cross Channel Magazine

  1. Ashley Furniture Gains Supply Chain Transparency
    7/22/2014

    Rapid growth forced a large furniture retailer to find one ERP (enterprise resource planning) system to serve its stores around the globe, improving inventory visibility and decreasing in-store checkout times.

  2. How A Highly Visual Brand Leverages Social To Sell
    7/22/2014

    By encouraging customers to share — and measuring their responses — Design Within Reach is continually developing its social following and building its brand along the way.

  3. A Holistic Customer View
    7/22/2014

    A new all-in-one POS solution helped Lenox Corporation deliver a 360-degree view of the customer and improve process efficiencies around inventory, in-store mobility, and loyalty.

  4. Should Firefly Be Feared?
    7/22/2014

    Amazon’s fight won’t be delivered to the doorstep of every retailer via a Fire Phone (or an Amazon drone, for that matter).

  5. Owning The Customer Experience: The CMO’s New Role
    6/22/2014

    Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry.

  6. Inside L’Occitane’s Omni-Channel Global Expansion
    6/22/2014

    A new omni-channel retail management system helps L’Occitane reach the holy grail of retail — a 360-degree view of the customer. By Erin Harris, Executive Editor

  7. BJ’s Wholesale Club Masters Labor Scheduling, Customer Service
    6/21/2014

    Headquartered in Westborough, MA, BJ’s Wholesale Club operates more than 200 membership warehouse clubs in the eastern United States and employs more than 25,000 Team Members. Known for its membership-based, no-frills concept, BJ’s excels in “delighting its Members,” as Mike Loudon, BJ’s VP of operations support and Integrated Solutions For Retailers’ editorial board member explains.

  8. Managing iOS In The Retail Industry
    6/21/2014

    Here are useful tips for a successful implementation and maximum ROI.

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  9. E-Commerce Key To h.h. gregg’s Reinvigoration
    6/21/2014

    A new site and digital promotions strategy are cornerstones of the $2.5 billion retailer’s growth plan.

  10. Morphing Doesn’t Just Happen In Hollywood
    5/19/2014

    In Hollywood, a special-effects team can make a character change gradually right before your eyes, using animations and advanced software and photography techniques. A character may appear to be a normal man at one moment, yet in a matter of a few frames can be morphed into a zombie. This, of course, is fiction, it’s the movies, and winning an Oscar is the goal. Yet in the real world, technologies can morph in a very real way. Take the way wireless phones have evolved, for instance.

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