Cross Channel Magazine

  1. Can You Meet Consumer Expectations At Any Cost?
    3/21/2014

    There’s no prescriptive approach to establishing true, seamless, anychannel retail commerce, but experts agree on four imperatives to the equation.

     

  2. Kiosks Support Converged Channels And Differentiated Shopping
    3/21/2014

    Channel convergence is on the top of retailers’ to do lists, and progress requires a multi-faceted approach.

  3. Cloud-Based Hub Simplifies Fulfillment Process For Goedeker’s
    3/21/2014

    Increased online sales volume pushed a Midwestern appliance retailer to find a way to connect its e-commerce platform to ERP software, streamlining the ordering process and decreasing shipping times.

  4. Taking An Iconic Brand Cross-Channel
    3/21/2014

    A single-source POS and e-commerce system drives store growth, 25% jump in Web sales for BEER NUTS, Inc.

  5. Sales Audit Saves Millions For NEX
    3/21/2014

    Auditing retail sales doesn’t require an advanced degree in mathematics. In and of itself, it’s simple addition of tender and payment types in pursuit of a topline number that matches total sales. In theory, determining your cash-on-hand requires nothing more than data, time, and simple math. But when you run more than 400 multi-segment stores staffed by more than 13,000 associates and operated by 11 different management “jurisdictions,” that simple math can get a bit fuzzy.

  6. iBeacon: Monster Benefits From Mobile Apps
    3/21/2014

    On the heels of the NRF show, where iBeacon technology was the flag bearer for a massive contingent of consumerfacing mobile applications, I was eager for Brad Fick’s take. Fick is president at mega-integrator Direct Source. I’m suspicious of any integrator who would claim to have more experience building these things into real-world retail environments than Direct Source, and Fick is one of those guys unafraid to disclose failure. When guys like that tell you a technology is a winner, it’s a safe bet they’ve already put money on it and come out ahead.

  7. Mobile 2014: Best Bets And Epic Fails In Retail Mobility
    2/18/2014

    Mobile POS races to the bottom, customer service apps reign supreme, and BYOD begins to make perfect sense.

  8. Cloud Vs. Hosted Solutions For Delivering Optimum Customer Experience
    2/18/2014

    Cloud computing continues to drive innovation across the retail industry and helps improve the customer experience.

  9. Partner Integration And Proactive Visibility Critical To Endless Aisle Advantage
    2/18/2014

    Endless aisle success is less about achieving assortment parity across channels and more about providing reliable, flexible fulfillment that meets each customer’s needs.

  10. Stage Stores Embraces Efficiencies Of DC-Based Fulfillment
    2/18/2014

    Shipping more Web orders from its DCs will give Stage Stores greater speed and labor savings, but the retailer is far from abandoning ship-from-store as a fulfillment option.

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