Cross Channel Magazine

  1. Overcoming Omni-Channel Retailing Pitfalls
    11/15/2014

    Ivy Chin, SVP e-commerce and omni-channel digital at Belk, addresses the common mistakes retailers make in omni-channel retailing and how to overcome them.

  2. Achieving Supply Chain Visibility In 2015
    11/15/2014

    From implementing mobile devices to embracing omni-channel technologies, GameStop has set a high bar for retail supply chain visibility.

  3. Tommy Bahama Talks Customer Experience Management
    11/15/2014

    Regardless of your retail technology solutions spending plans, customer experience management needs to top 2015’s priority list.

  4. 2015 Outlook: Consumer Centric Technology Hot, Consumer Spending Mild
    11/14/2014

    Our 2015 retail technology spending forecast tells the story of a retail industry grasping at apples on a slow-growing tree.

  5. Tech Spending 2015: The Any-Channel Revolution Takes Shape
    11/14/2014

    In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel.

  6. Tier 1 Best Practices On An SMR Budget
    10/23/2014

    New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers.

  7. Managing The Risk/Reward Payoff Of Retail Globalization
    10/23/2014

    Every retailer that has expanded into foreign markets knows that globalization adds layers of complexity to every aspect of doing business, creating greater exposure to failure and risk.

  8. The Next-Gen POS Is Channel-Agnostic
    10/23/2014

    When POS systems are built around the consumer, channel silos disappear.

  9. Meeting Demand With An OMS
    10/23/2014

    Customers’ omni-channel expectations can’t be met by channel-specific retail systems. Are order management systems (OMSs) saving the day?

  10. Questioning Call Center Relevancy
    10/23/2014

    Eager consumers are rapidly blurring the line between back-to-school and holiday spending while the call center adapts to remain relevant in 2014 and beyond.

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