Featured Articles

41. WFM Of The Future
    10/11/2012

    Your time clocks might just keep ticking, but the future of WFM hardware is in open architecture, highly configurable, application-driven terminals like Accu-Time’s new Universal Series.

42. Your Experience Platform: Optimized Operations
    10/9/2012

    To improve profitability and customer satisfaction in this competitive environment, retailers require a comprehensive, integrated set of tools that support buying, logistics, pricing, and inventory management across channels, geographies and business models.

43. Smartphones As Bar Code Scanners? Not So Fast.
    10/1/2012

    This white paper from Datalogic ADC discusses the introduction of digital imaging technology and the spread of smartphones which has led to the use of these consumer devices in data capture.

44. Quarterly Update On U.S. Overall Customer Satisfaction And Commentary On Automobiles & Light Vehicles
    9/26/2012

    The U.S. economy suffers from many ailments, the most important of which is the lack of growth in consumer demand. Payrolls and job listings are up, bankruptcy rates are down, banks are lending more, and—at least for now—home prices are recovering. But none of this positive change seems to translate into healthier consumer spending growth.

45. Commentary On Airlines, Consumer Shipping, Full-Service Restaurants, Hotels, Limited-Service Restaurants, And U.S. Postal Service
    9/26/2012

    Customer Satisfaction Improves for Airlines and Fast Food; Sit-Down Restaurants and Consumer Shipping Services Drop

46. Commentary On Major Appliances, Personal Computers, And Televisions & Video Players/Recorders
    9/26/2012

    Technology Innovation Plays Role in Stronger Customer Satisfaction for Durable Goods

47. Getting Started With Customer Journey Mapping
    9/26/2012

    Customer Journey Mapping moves beyond just capturing feedback from customers. Customer Journey Mapping looks at all of the touchpoints, purchase stages, and customer segments and integrates the measurement system into a comprehensive view of the customer experience.

48. Web Mining: Demystifying E-Commerce Data
    9/21/2012

    In this white paper by Zeke Hamdani, directory of web services at Celerant Technology Corporation takes a look at Big Data, understanding retail data that is collected online, creating a seamless cross-channel experience, and using business intelligence to analyze the data retailers already have.

49. Customer-Centricity In Retail: Improving The Customer Experience
    9/20/2012

    This white paper provides the latest information on how retailers can create a more effective approach to customer-centricity while building greater competitive advantage.

50. Your Experience Platform: Gain Actionable Insight From Customer Data
    9/11/2012

    This white paper from Oracle Retail deals with using the large amount of data available to retailers today to help gain actionable insight into shoppers’ behavior across channels.