Featured Articles

51. Quarterly Update On U.S. Overall Customer Satisfaction And Commentary On Automobiles & Light Vehicles
    9/26/2012

    The U.S. economy suffers from many ailments, the most important of which is the lack of growth in consumer demand. Payrolls and job listings are up, bankruptcy rates are down, banks are lending more, and—at least for now—home prices are recovering. But none of this positive change seems to translate into healthier consumer spending growth.

52. Commentary On Airlines, Consumer Shipping, Full-Service Restaurants, Hotels, Limited-Service Restaurants, And U.S. Postal Service
    9/26/2012

    Customer Satisfaction Improves for Airlines and Fast Food; Sit-Down Restaurants and Consumer Shipping Services Drop

53. Commentary On Major Appliances, Personal Computers, And Televisions & Video Players/Recorders
    9/26/2012

    Technology Innovation Plays Role in Stronger Customer Satisfaction for Durable Goods

54. Getting Started With Customer Journey Mapping
    9/26/2012

    Customer Journey Mapping moves beyond just capturing feedback from customers. Customer Journey Mapping looks at all of the touchpoints, purchase stages, and customer segments and integrates the measurement system into a comprehensive view of the customer experience.

55. Web Mining: Demystifying E-Commerce Data
    9/21/2012

    In this white paper by Zeke Hamdani, directory of web services at Celerant Technology Corporation takes a look at Big Data, understanding retail data that is collected online, creating a seamless cross-channel experience, and using business intelligence to analyze the data retailers already have.

56. Customer-Centricity In Retail: Improving The Customer Experience
    9/20/2012

    This white paper provides the latest information on how retailers can create a more effective approach to customer-centricity while building greater competitive advantage.

57. Your Experience Platform: Gain Actionable Insight From Customer Data
    9/11/2012

    This white paper from Oracle Retail deals with using the large amount of data available to retailers today to help gain actionable insight into shoppers’ behavior across channels.

58. Your Experience Platform: Connected Interactions
    9/11/2012

    This white paper from Oracle Retail explains how aligning interacting business processes and connecting internal and external interactions that put the customer at the center of a retailer’s decision-making sets brilliant retailers apart from others.

59. Time And Attendance Strategies For The Modern Workforce
    9/6/2012

    Organizations today are operating in a period of breathtaking technological change and integration. The result is a new generation of workforce management solutions for today’s modern workforce, leading to a fundamental shift in the ways in which organizations manage the workforce.

60. New Rules For Retail Automation
    9/5/2012

    Barriers that in the not-too-distant past stood squarely in the way of retailers achieving fully automated store replenishment are gone. Now, moving to automated store ordering is not the dauntingly long, complex, and expensive journey that it was just five years ago.