Articles


03.15.2010 -- Are Your Customers Influencing Your Business Processes?

March 15, 2010

Retail Solutions Online Newsletter
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Sponsored by: IBM
and by: StorefrontBacktalk

In This Issue:

Sponsor

Webinar: Smarter Merchandising, Smarter Shopping, Smarter Operations

Webinar: Smarter Merchandising, Smarter Shopping, Smarter Operations

Join IBM, 1-800-Flowers, and Integrated Solutions For Retailers as we discuss how you can Develop Smarter Merchandising and Supply Chains by adapting and responding dynamically, Deliver Smarter Shopping Experiences by collaborating to maximize effectiveness, and Build Smarter Operations by enabling technology to meet business needs quickly.

Editor's Notebook

A 3-Part Plan For Working Smarter In Retail
By Matt Pillar, Editor In Chief, Retail Solutions Online/Integrated Solutions For Retailers
Upcoming web seminar will focus on execution in three key areas: the supply chain/merchandising link, the impact of collaboration on the shopping experience, and technology-enabled operations.

Guest Series

How Customer Experience Drives Merchandising Metrics
By Inez Blackburn, Retail Expert/Marketing Consultant
Retail Solutions Online/Integrated Solutions For Retailers and Compliance Networks are proud to present a guest series by Inez Blackburn, retail marketing expert/consultant.

This fourth article explores numerous questions that today's retailers are faced with... Does the old adage "pile it high and watch it fly" really work in our current economy? Are we merchandising what we want to sell or what consumers really want to buy? The luxury of ignorance has expired, and we must create a positive experience at every point of contact with our customers. Click here if you missed parts one, two, or three of this series.

Featured Articles

Are Your Customers Influencing Your Business Processes?
Submitted By Microsoft Dynamics
The retail environment is constantly evolving. Consumer tastes change, reducing the profitability window for products in stock and shrinking allowable time-to-market for new lines. Online sales growth rates exceed older channels, causing retailers to focus more on their e-commerce sites. New markets emerge established market sales slow. New suppliers offer chances to reduce cost of goods sold or ensure product availability.

Are Your Customers Influencing Your Business Processes?

Restaurant Achieves Mobility And Security At The POS
Submitted By VeriFone
Diners at Atlanta hotspot Aqua blue are young professionals, corporate business professionals, and local residents looking for an incredible dining experience and expecting great service. Aqua blue is always looking for ways to improve the overall customer experience and improving the experience includes faster service by cutting the number of steps it takes to close out checks, and more payment choices for the customer while keeping customer information secure.

Restaurant Achieves Mobility <i>And Security</i> At The POS

Managing Energy Budget Volatility
Submitted By Advantage IQ
Spend for gas, electricity and water can account for 10% to 20% of a firm's annual operating expenses. For multisite businesses like big box retailers, hotels, and restaurant chains, this cost can mean millions of dollars spent on utilities alone each year. Your responsibilities as an in-house energy procurement manager are hefty.

Managing Energy Budget Volatility

Industry News

February Retail Sales Increase Despite Bad Weather, According To NRF
New Engineering Expertise At Accu-Time Systems
Retail Sector Ranks First In Customer Service In Multi-Industry "Mystery Shopping" Research
Source Technologies Announces Price Drop On Flash For Secure Printers
New York & Company Selects Sterling Always In Stock To Optimize Customer Buying Experience
afterBOT QuickReceipts Connect Provides Fast Efficient Link To QuickReceipts
Agilysys Receives Certification To Become An Authorized Seller Of IBM Software
Oracle Helps Communications Service Providers Manage Profitable Retail Stores
Pitney Bowes Business Insight Partners With DataMap® Intelligence
Argility Partners With Quinnox For Retail Solutions
View more headlines

Sponsor

StorefrontBacktalk

StorefrontBacktalk

Wal-Mart will unveil a radically changed privacy policy, one that envisions a merged channel world, where consumers are as likely to use their phone and laptop to interact with Wal-Mart as much as they would walk into a store or speak with a call center. The policy talks about data not merely from a PCI and a purchase history perspective, but also from a security camera's and cellphone's perspective. Full story here.

Featured Downloads

Shoe Shop Goes Green While Improving Inventory Visibility
The founder of Sole Envy, Laura Felt, had two core objectives at startup, expand her business while maintaining environmentally sound practices. The paperless inventory management solution that she chose provides easy streamlined business processes and a point-of-sale (POS) system designed for ease of use and off-site management.

2D Imaging Expected To Grow 18% Annually Through 2012
With the introduction of two-dimensional (2D) bar code symbologies and high-quality imaging scanners, end users can now access even greater amounts of data, further enhancing existing applications and creating new opportunities to leverage the technology for more complex data collection systems.
Browse the download library

Featured Multimedia

Multichannel Solutions For The Midmarket
Multichannel Solutions For The Midmarket
Ian Goldman, the President of Celerant Technology, talks with Jameson Publishing and Retail Solutions Online President Jim Roddy in this exclusive Executive-To-Executive interview. In this interview, Goldman discusses midmarket multichannel trends, the elimination of data silos, and the expanding role of the e-commerce director.

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For the latest feature stories and case studies on leading retailers, industry news and analysis, retail trends updates, and executive outlooks, subscribe to Integrated Solutions For Retailers magazine.

Industry Events

RILA Loss Prevention Auditing & Safety Conference
May 2 to 5 | Dallas
To understand emerging trends, improve performance, and meet the demands of the loss prevention, auditing, and safety fields, join retail industry peers and solution provider partners at the Loss Prevention Auditing & Safety (LPAS) Conference.

Submission Information

Retail Solutions Online invites members of the community to submit their technical articles, application notes, white papers, tutorials, videos, press releases, and other relevant content for featuring on www.retailsolutionsonline.com and in our e-mail newsletter. Please send your submissions or questions to us at editor@retailsolutionsonline.com.

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Sterling Store Associate Mobile
Sterling Store Associate Mobile

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Datalogic Falcon® 4400 Series
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Energy Management
Energy Management

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Accu-Time Optimus&trade;
Accu-Time Optimus™

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Netkey Digital Signage Software
Netkey Digital Signage Software

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Oracle Retail Macro Space Management
Oracle Retail Macro Space Management

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Compliance Networks Retail Compliance Management Solution
Compliance Networks Retail Compliance Management Solution

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Intermec CN50 Mobile Computer
Intermec CN50 Mobile Computer

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