Articles
RSSAutomated Workforce Management Solutions Increase Customer Satisfaction And Help Control Labor Costs
March 14, 2008
Click Here To Download:•Article: Automated Workforce Management Solutions Increase Customer Satisfaction And Help Control Labor Costs
By Laura Hills, CyberShift
In retail, the difference between making a sale and losing a sale often lies with the level of service received by the customer. We know that there are many factors that go into providing customers with good service such as the number of knowledgeable staff on-hand as well as the ready availability of desirable merchandise. Recently, many retailers have added another important element to help them increase customer satisfaction and control labor costs. They are automating their workforce management processes.
An automated workforce management solution provides retailers with real-time visibility into staffing levels and gives them the tools they need to effectively and efficiently plan, deploy and manage their workforce. Real-time visibility into worker availability combined with existing knowledge of customer traffic patterns allows managers to react quickly to unexpected changes and have greater flexibility and responsiveness in planning and scheduling.
Click Here To Download:•Article: Automated Workforce Management Solutions Increase Customer Satisfaction And Help Control Labor Costs
About Laura Hills
Laura Hills is the vice president of Marketing for CyberShift, a leading global provider of workforce management and expense management software and solutions. Hills is responsible for CyberShift's corporate and strategic marketing and public relations initiatives and oversees the company's branding and corporate communications programs. Her efforts have been instrumental in the corporate positioning and market recognition of CyberShift as one of the top three enterprise workforce and expense management software vendors. She brings more than 30 years experience delivering sophisticated enterprise business application solutions to middle and large tier enterprises. Hills earned a bachelor's of science degree cum laude from St. Thomas Aquinas College.
