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Exclusive Web Event
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July 27 | 2:00 P.M. ET
What a difference a year makes. At the time we published our July 2009 State Of The Store Manager report, retail managers were already enduring the sixth month of an 18-month freefall that only a quarter ago reversed course. There is now optimism fueling an energetic retail rally. Join us for a discussion with AT&T, Intel, and Reflexis about what the fastest-rising retailers are doing at the store level to maximize their recoveries, and the roles store managers are playing.
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Editor's Notebook
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Real Value In Video Analytics?
By Matt Pillar, Editor In Chief
After spending many hours cruising the aisles of the RILA and NRF LP conferences (May and June, respectively), it's clear to me that even the most astute analyst would be challenged to slice, dice, categorize, and differentiate the solution providers in the intelligent video space. It's a fervent marketplace right now; the vendors in it are like a cardboard box full of puppies, each very much the same, each very much different, all of them wiggling and pawing over one another as they try to establish their identities.
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Spotlight
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Demolish Silos, Build Loyalty
A Q&A With Dave Burton, Epicor
No matter what state the economy is in, it's your job to keep your customers happy in every channel. I talked to Dave Burton, product director of CRM services at Epicor, about how retailers can effectively manage the customer experience by consolidating their databases and leveraging social media channels, mobile applications, loyalty programs, and more.
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Executive Commentary
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Customer Loyalty? Follow The Lead Of The Service Retail Segment
By Eric Olafson, CEO, Tomax Corporation
When calling on my traditional retail customers in the supermarket, mass merchandise, and specialty arenas, it's surprising that the sheer size of the market has not attracted the attention of traditional retail software vendors. In truth, it was an epiphany for someone like myself, who has spent a career building software for retailers. In fact, a few years ago we decided to investigate the potential for robust, enterprise retail applications in this important sector.
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Featured Articles
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Sustainability: Best Practices In Energy Management
By Site Controls, LLC.
Today, energy costs are skyrocketing, with commercial electricity prices rising more than 80% since 2000. Even so, current rates don't fully reflect the recent cost increases for the underlying energy commodities. Soon enough, however, utilities will have to pass on the cost burden to energy consumers — and with nearly 900,000 locations, U.S. chain retail stores are among the largest commercial consumers of electrical power.
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Plant/Flower Retailer "Grows" Revenue 14% With Behavioral Segmentation
Submitted By Bronto Software
American Meadows has been using email marketing for many years to send a weekly newsletter with product specials, seasonal promotions, and gardening tips to a loyal audience. In 2008, email drove 21% of revenue. While they were pleased with their email newsletter, they started to notice a trend: a huge spike in sales the day the message went out, followed by a large valley of inactivity on the website in the subsequent days.
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Staples Energy Management Program
Submitted By Advantage IQ
From automated building controls and the latest lighting technology in their stores to nationally recognized leadership in the area of carbon emissions reduction and green energy procurement, including innovative concepts such as solar roof installations and advanced controls in their distribution centers, Staples has their energy game plan in place.
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Featured Content
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| Are You Running Your Retail Store Effectively? |
| Retailers are rapidly deploying new and innovative technologies and applications to ensure the most intuitive and satisfying user experience at the points of sale and service. The rapid and sometimes unplanned growth of new
devices and applications across geographically diverse locations has resulted in a new set of challenges for both IT and business.
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| OfficeMax Looks To Self-Service Technology For Price Verification |
| OfficeMax worked with software solutions provider Direct Source and hardware provider UniComp to create a highly reliable and easy-to-use price verification system. Direct Source integrated OfficeMax's pricing data into their price checker software application and developed a custom interface that enabled the application to work seamlessly with the UniComp PCT2 self-service terminal and integrated Epson TM-L90 POS/label printer.
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| The ClearCommerce Guide To Fraud Prevention And Payment Processing |
| High-volume enterprise merchants and service providers rely on this fraud prevention and payment processing software suite for card-not-present businesses. The suite provides a highly secure, reliable, and scalable solution to enterprise merchants and service providers on multiple platforms.
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| Browse the content library |
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Featured Video
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| Specialty Retailer Saves 50% On Operational Costs |
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Thurston Berkeley, CFO at specialty clothier Tilley Endurables, discusses the benefits of having real-time inventory information across his multichannel enterprise in this video case study.
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Retail Solutions Online Welcomes
Its Newest Solutions Provider
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| Don't miss the newest Retail Solutions Online storefront: |
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| Stay tuned for more new providers in future Retail Solutions Online newsletters. |
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Submission Information
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Retail Solutions Online invites members of the community to submit their technical articles,
application notes, white papers, tutorials, videos, press releases, and other relevant content for featuring on www.retailsolutionsonline.com and in our e-mail newsletter.
For more information, please consult our editorial submission guidelines.
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