Articles
Ensuring Success In Self-Service And Digital Merchandising: A Practical Guide For IT
August 12, 2009
•White Paper: Ensuring Success In Self-Service And Digital Merchandising: A Practical Guide For IT
By Netkey
Self-service and digital merchandising is rapidly emerging as a vibrant new channel full of promise in both customer and employee-facing applications. Today, interactive and dynamic devices such as kiosks, digital signs, plasma screens and PC workstations are in use as virtual sales assistants, and for inventory extension, self-ticketing, gift registries, loyalty programs, e-banking, employee HR self-service, and countless other applications. The selfservice channel holds many promises for companies that embrace it: higher sales, lower costs, faster cycle times, and enhanced customer and employee satisfaction.
A self-service project is often risky and challenging for an IT staff faced with trying to build a software platform with the features and functionality that make this promise a reality. But this doesn't have to be the case. Regardless of what point you are on the "self-service curve" – you may have an initiative in the planning, development, pilot or wide-scale deployment stages – choosing a skilled, experienced partner can help you do things right the first time. Working with a partner with expertise with enterprise-level self-service can save a struggling project or to make a relatively successful deployment even better, likely for a fraction of the cost and time you had budgeted.
Think of this white paper as a practical guide to making a self-service or digital merchandising project run a bit more smoothly.
Click Here To Download:•White Paper: Ensuring Success In Self-Service And Digital Merchandising: A Practical Guide For IT
