Articles
Self-Service Bill Payment: Killer App On A Kiosk
June 9, 2009
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•White Paper: Self-Service Bill Payment: Killer App On A Kiosk
•White Paper: Self-Service Bill Payment: Killer App On A Kiosk
•White Paper: Self-Service Bill Payment: Killer App On A Kiosk
By Source Technologies
Self-service bill payment is considered by many to be the first "killer application" deployed on transactional kiosks. It takes the mundane task of processing payments from the retail staff and allows customers to pay their bills without assistance. This frees staff to focus on value-added activities, such as up-sell and cross-sell opportunities, and offering improved customer service.
Retailers and financial institutions benefit significantly by moving these expensive and time-consuming transactions from the counter to a transactional kiosk:
- Manage walk-in traffic without overstaffing stores/branches
- Free staff to take full advantage of customer contact to sell, up-sell, build brand awareness, and educate customers
- Drive more traffic into retail locations
- Process an unlimited number of payments each month
- Reduce operational expenses by
- Eliminating balancing errors
- Cutting down back office errors and expenses
- Enjoy a strong ROI while, for utilities, meeting your regulatory obligations
- Simplify staffing models in multi-lingual markets; drive greater sales and loyalty from the growing non-English-speaking segment of U.S. consumers
•White Paper: Self-Service Bill Payment: Killer App On A Kiosk
