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RSSLeading Domestic Logistics Provider SingPost Streamlines Express Parcel Handling And Tracking With Intermec 700 Series Handheld Mobiles
December 2, 2008
•Case Study: Leading Domestic Logistics Provider SingPost Streamlines Express Parcel Handling And Tracking With Intermec 700 Series Handheld Mobiles
By Intermec
SingPost recognized rising customer expectations and was determined to meet and exceed those expectations. It was running another system in 2004 and felt that the operations have outgrown the existing system, whereby the old barcode readers were outmoded and the Internet service provider providing the public wireless network was decommissioned.
SingPost consulted with its information technology partner NCS Private Limited, over a period of six months, to define the project specifications and mapped out the entire process of the project. After a series of stringent equipment definitions, preliminary research and testing, the task force identified that the Intermec 760 handheld mobiles were ideal for the barcode scanning function for its Speedpost operations, based on product reliability, customer service and technical support. The Intermec handheld mobiles were subjected to drop tests, splash tests, battery power consumption when using GPRS (general packet radio service) connections and field barcode scanning reliability. In 2005, SingPost streamlined its Speedpost express delivery services with the procurement of 300 units of Intermec 760 handheld mobiles running proprietary software Tracks III by Newspage, to track packages through the scanning of barcodes on consignment notes.
SingPost now handles about 10,000 courier items per day, and the Intermec 700 Series handheld mobiles have empowered its field couriers and its operations team to increase its overall productivity significantly over its previous system. Its field couriers can now handle more collections and deliveries per day, and its operations enjoy higher accuracy. Additionally, SingPost customers are now able to track online where their parcel is at the Speedpost website, and even get an email or SMS (short messaging service) alert.
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