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RSSTen Things To Look For In A POS Technology Service Provider
December 17, 2007
•Article: Ten Things To Look For In A POS Technology Service Provider
The retail industry requires stringent levels of service, especially in POS. Technology that breaks here can have an immediate impact on customer satisfaction, sales, and employee productivity. These business-critical systems deployed from the back office to the check-out lane need to be fixed fast, and right, the first time to drive down costs and reduce future failures. Does your service provider understand your business requirements?
The following is a list of capabilities and services that should always be considered when evaluating your support alternatives:
1. Multivendor support: Are you juggling multiple vendors for your retail solution? Most retailers are. Be sure your provider has a depth of experience with a variety of systems and equipment manufacturers. Your service provider should be able to handle the service of all of your equipment with the same level of expertise.
2. Service for...
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