Articles
Total Cap On Store Fraud: Merchant Guide For Real-Time Loss Prevention
November 11, 2007
White Paper: Total Cap On Store Fraud: Merchant Guide For Real-Time Loss Prevention
Used with permission from Aberdeen Group. Aberdeen Group is the leading provider of fact-based research focused on the global technology-driven value chain. For additional information, please visit www.aberdeen.com.
In 2005, Aberdeen's Empowered Point- of- Service report indicated that loss prevention emerged as one of the critical technologies for 21st century retailers. With real shrink (vs. "paper shrink") continuing to rise, retailers need to examine suspicious transactions and customer activity in real-time, not after merchandise has left the store. As a result, this loss prevention report will focus on the implications of the intelligent applications and processes for loss prevention (LP) that can prevent shoplifting, employee theft, and transactional fraud in real-time at retail stores.
Loss, or fraud, prevention is an inseparable part of store-facing point of service technology solutions. Fraud in retail has two primary forms: merchandise and transaction-related fraud. Merchandise fraud leads to expensive inventory write-offs from the merchant bottom line every fiscal year.
Transactional fraud is a store point of sale transaction management-related malaise that retailers face due to fraudulent use of lost, stolen, or counterfeit credit/debit cards, gift cards, and checks by customers and employees.
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