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Research & Trends: Loyalty Rules In The Era Of Postponement

December 31, 2009

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Research & Trends: Loyalty Rules In The Era Of Postponement

By Inez Blackburn, President, Market Techniques & Innovations, Inc.

Loyalty programs are the weapon of choice in securing new customers and keeping the customers you have. The huge investment required to develop a successful loyalty program and compete effectively with escalating competition would rival a major military operation. With all the programs and monies, spent consumers remain fickle as it takes a lot more than points and promotions to win the hearts of consumers.

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Research & Trends: Loyalty Rules In The Era Of Postponement

Used with permission from Integrated Solutions For Retailers magazine.

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