Reflexis Rated Top Workforce Management Software Company In More Than 20 Customer Service Categories

Dedham, MA - Reflexis has been rated by retail executives above all other workforce management software companies in more than 20 customer service breakout categories in the annual RIS News Software LeaderBoard. In addition to being rated above all other workforce management software companies in numerous breakout categories, Reflexis was rated number one in Customer Satisfaction for software companies offering a broad suite of applications. Retailers rated Reflexis above other workforce management software companies in the following categories:

• Recommendation
• Overall Performance
• Total Cost of Ownership
• Return on Investment
• Technology Innovation
• Product Reliability
• Ease of Installation/Integration
• Ease of Administration/Maintenance
• Quality of Support
• Quality of Service

"The RIS News Software LeaderBoard is the only industry report where retailers get to rate all of their software vendors on a head to head basis. This year, 289 retail executives submitted almost 900 evaluations of retail software companies, with a total of 84 vendors receiving votes," said Joe Skorupa, Group Editor in Chief, RIS News. "For Reflexis to get such high ratings from retailers again this year, as it has done for the last five years, is an impressive accomplishment."

"For the fifth year in a row, retailers have rated us above all other workforce management software companies in numerous customer satisfaction categories, including the one we value the most: Recommendation," said David Andrews, director of marketing communications for Reflexis. "The high ratings we have received in Technology Innovation and Product Reliability confirm our continued investment in building the industry's best platform of labor scheduling, time and attendance, and task management solutions. Our number one rating in Customer Satisfaction is a resounding affirmation of the Reflexis company culture that places the solving of our customers' business challenges as our top priority."

About RIS News
RIS News, published since 1988, is read by over 22,000 retail executive decision makers. RIS writes about how retail businesses can benefit through the use of technology. RIS covers Customer Management & Marketing, Store Systems, Enterprise Operations, Supply Chain/Inventory Management, Merchandise Management, and Cross-Channel Strategies. For more information, visit RIS News at www.risnews.com.

About Reflexis Systems, Inc.
Reflexis workforce management / task execution solutions help retailers execute their strategy flawlessly and uncover profit. The integrated Reflexis platform of labor budgeting / forecasting / scheduling, time and attendance, task management, and KPI / compliance solutions enables retailers to align store labor/activities to corporate goals and institutionalize best-practice response to real-time metrics. Reflexis customers, many of which are Top 250 global retailers, have reported dramatic improvements in store-level compliance with corporate strategies; higher productivity of merchandising, field, and store management; and increased sales and profitability.

SOURCE: Reflexis Systems, Inc.