Magazine Article
The Home Depot's Scheduling Improvement
December 21, 2011
By Erin Harris, Integrated Solutions For Retailers magazine
The Home Depot, the home improvement giant with more than 2,200 stores and fourth largest retailer in the United States, employs close to 300,000 associates across the enterprise. Scheduling thousands upon thousands of associates effectively is a daunting task at best. While The Home Depot had produced schedules manually for its associates for many years, the retailer's legacy labor forecasting and scheduling system was heavily customized and included many iterations from its original mid-1990s build. Chris Duffy, VP of workforce operations and strategy at The Home Depot, explains why the company turned to a workforce management tool to alleviate labor-intensive scheduling.
The content you requested is only available to registered users of Retail Solutions Online. By registering now, you'll get exclusive access to this piece of content and thousands of addtional articles and product reviews across our entire network of sites.
