Case Study: Building Multi-Channel Customer Satisfaction And LoyaltySource: CFI Group
Measuring customer satisfaction is vital to the success of any retail organization, but survey data doesn’t necessarily translate into clear action. Get inside the minds of customers by using RetailMonitor by CFI Group – the scientific, proven customer satisfaction measurement and management tool developed specifically for the retail industry.
RetailMonitor by CFI Group brings to your organization the powerful cause-and-effect methodology of the American Customer Satisfaction Index (ACSI), so you can:
- Measure in detail each element of the customer experience, and pinpoint key drivers of satisfaction and targeted behaviors
- Easily track and report company performance at every level – including customer segments that are most relevant to you
- Identify and prioritize actions for maximum impact and return on investment
- Understanding how you meet customer expectations at each point of the shopping experience provides a strong competitive advantage and a clear strategy to improve financial returns.
RetailMonitor offers precise results and customized analysis to help retailers define a clear path for the future and build profitable customer relationships.