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Editor's Notebook
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Cyber Monday And The Cost Of Fraud
By Matt Pillar, editor in chief
Results from the 2011 Identity Fraud Survey Report conducted by Javelin Strategy & Research indicate that 40% of identity fraud victims had their information misused as a result of making an online purchase. That's compared to 13% for purchases made over the phone or through the mail. Unscrupulous shoppers invite much of this fraud, but retailers can reverse the perception of risk and protect themselves by playing a role in consumer education.
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Featured Integrated Solutions For Retailers Article
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CRM Sheds Light On Tommy Bahama Customers
By Matt Pillar, editor in chief
As Tommy Bahama evolved to span multiple segments across a larger area of the country, the company was challenged to keep pace with an understanding of its customers. Rather than pay too much attention, it continued with its very generous status quo approach to CRM: doling out millions of dollars worth of gift cards to frequent shoppers.
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Guest Expert Series
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What Happens When Old Stores Get New Tech?
A guest series presented by Epson America
Remarkably, many of today's small retailers still rely on antiquated electronic cash registers (ECR) controlled with proprietary software systems. Many of them are just now beginning to move toward more functional POS solutions, allowing them to reap advantages like greater functionality, increased productivity, and minimized errors.
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Featured Articles
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HR And Payroll - Achieving Accountability In Retail
Submitted by Kronos Incorporated
The recent slump in the economy, along with the rise in unemployment rates, has created a continuous stream of external pressures to which the retail industry must be ready to respond in order to remain competitive.
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Qdoba Mexican Grill® Drives Profit Improvement With Envysion Insight
Submitted by Envysion
Qdoba has a long history of innovation in the restaurant segment. When considering video surveillance, Qdoba sought a video provider capable of breaking from traditional CCTV approaches and delivering value beyond reactive incident reviews.
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Home Hardware Cuts Data Transfer Speed 92%
Submitted by Intermec
After running into limitations with the memory size and overall capabilities of their current mobile devices, Home Hardware needed to explore the implementation of an advanced hardware solution to help increase productivity, while easing operations and maximizing inventory control.
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Cash Management Saves Supermarket Chain 360+ Employee Hours Per Store
Submitted by Tellermate
Food Retailers face a common set of concerns when it comes to cash management. Most notably spot-check audits, timely drawer counts, efficient safe counts, and cashier accountability. In the face of these concerns, this well-known supermarket chain realized that new cash management technology could drastically streamline their processes.
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Featured Content
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| Top Mobile Apps For Retail Platforms |
| Industry research all points in the same direction: while retailers begin to dabble with the right formula for customer-facing mobile applications, they've largely accepted the value of mobile technology for operational improvements.
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| Conversion Rates And KPIs: What You Need To Know |
| This is the first article in a six piece insight series from Experian FootFall. The series looks to educate retailers on the benefits of measuring sales conversion and will examine how this key performance indicator can be used to optimize store performance.
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| Brookstone Streamlines Slotting Maintenance, Reduces Labor Costs |
| Slotting has always been a challenge for this specialty retailer, primarily due to the frequency of new item introductions. Brookstone's distribution center (DC) employees regularly receive instructions from the company's merchandising team to expect orders for new items.
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| Eight Steps To Success In The Future Of POS |
| POS functionality has improved recently and more advancements are on the horizon. With the technology available today, customers are expecting better service in real time from their favorite stores.
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| Browse the content library |
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Featured Podcast
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| Leading Practices For Retail Audits |
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Andrew Wren, CEO at Wren Solutions talks to associate editor Erin Harris about the front-end issues that LP audits help to mitigate or control. You'll also hear Wren's take on best practices as well as the recent trends shaping retail audits.
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Upcoming Event
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| RSPA Inspire |
INSPIRE is RSPA's Annual Thought Leadership Summit held every winter in a tropical location. INSPIRE offers executive level education, first class networking events, and exciting excursion opportunities with fellow industry leaders.
Learn more.
January 29 to February 1
Costa Rica
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