Just recently, Associate Editor, Erin Harris moderated a compelling webinar that featured Geraldine Schlueter, VP of enterprise systems development and JT Thompson, director of merchandising development at Advance Auto Parts as well as Jennifer McDaniel, VP of product strategy at Oracle Retail. Schlueter and Thompson's presentation detailed how an automated merchandising strategy enables Advance Auto Parts to experience growth year over year.
Workforce Insight: A WFM Q&A By Erin Harris, associate editor
When conducting my own research for our recent workforce management (WFM) special report, I interviewed a few executives in the WFM space to get their unbiased take on how WFM shapes retail. Their responses were thoughtful and offered points that you should consider when creating or updating your own WFM strategy. Here's a sampling of the Q&A sessions.
Featured Integrated Solutions For Retailers Article
Address Your Most Critical Energy Challenges By Erin Harris, associate editor
In 2007, Advance Auto Parts was dealing with a legacy building automation system in 1,700 of its 3,500 stores. The legacy system lacked batch capabilities, which caused a full team of people to spend two to three weeks to make store-level lighting and HVAC (heating, ventilation, air conditioning) adjustments.
Guest Expert Series
Superior User Experience Improves Workforce Performance John Orr, chief strategy officer, Dayforce
This third installment of the three-part series "The Case for Performance Driven Workforce Management" will review performance improvements resulting from a superior user experience that delivers high adoption of an integrated and coherent workforce management approach. You can still catch up with Part 1 and Part 2 of this series.
Linking Mobile Payments And Customer Loyalty Submitted by VeriFone
With "Restaurant at Your Seat," Cinépolis VIP hoped to devise a system that would allow waiters to take drink and food orders from customers at their seats and offer successful wireless transmission of those orders to various stations within the theatre's food service area.
Email Marketing Generates Revenue, Customers In 4 Months Submitted by Radiant Systems, Inc.
Just like any other business, Lighthouse Marine Distributors faced the challenge of how to better engage and connect with its customers in order to provide more value, especially during difficult economic times.
Hayden's Grill & Bar Takes The Guesswork Out Of Customer Satisfaction Submitted by CFI Group
Brent Skaggs had a problem. The president and CEO of regional restaurant chain, Hayden's Grill & Bar, had just heard a customer complaint about one of his locations — bad enough but complicated by the fact that he'd gotten it from the manager of another restaurant in his chain.
Under Armour's explosive growth circa 1996 was both a blessing and a curse. They quickly needed an automated solution to manage growth as well as improve its financial analysis and forecast visibility.
The lack of integration between channel-specific inventory and order management systems also continues to confound retailers and exacerbate the complexities of their supply chains. Have no fear, EDI (electronic data interchange) can help.