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This Newsletter Is Sponsored By
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How will you compete for your customers' inbox-, mind-, and wallet-share? An easy way is to include trigger-based email campaigns. This will allow you to automate deployments, keep subscribers engaged, and drive revenue.
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Explore these key concepts to enhance your automated campaigns today. Download the white paper.
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Editor's Notebook
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What's Your Take On EMV?
By Matt Pillar, editor in chief
The deadlines for EMV adoption set forth by the major bank issuers have big implications for the payments community, including merchant acquirers, payment application and hardware providers, network administrators, and POS providers. But, what does EMV mean to you, the merchant?
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Featured Integrated Solutions For Retailers Article
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Close The Sale Sooner With Mobile POS
By Erin Harris, associate editor
Robert Cabeca, owner of Cocova, opened his store less than one year ago when he took over an existing chocolate retailer, renamed it, and redefined the product offering. However, the store, in its original form, had neither an automated inventory system nor a POS system. Cabeca set out to optimize the store to meet the needs of his customers — and he turned to mobile POS.
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Guest Series
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Mobile POS: Evolving The Sales Receipt
By Epson America
Welcome to this three-part guest series, presented by Epson, which focuses on one of the single-most integral technology components of the retail operation, POS printing. This series comprises three articles on "POS Printing: Past, Present, & Future". This article represents the final article in the series, and focuses on the future of receipts. Read on to learn how the receipt is evolving to complement mobile POS strategies and create conveniences for both the retailer and the customer.
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Featured Articles
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Tablet PCs Streamline Order Entry At Affiliated Foods Midwest
Submitted by MobileDemand
Affiliated Foods Midwest (AFM), a cooperative owned entirely by independent grocers, made a simple computer switch in its stores recently that led to a large and very real financial payoff.
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6 Keys To Customer-Centric Growth
Submitted by Infor-Workbrain
For many organizations, the focal point of building strong relationships with customers is the contact center. In many cases, it is the primary interaction point for the customer, and the contact center agent may be a company's only opportunity to make a positive impact on that customer.
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Manage Custom-Made Merchandise Like Eye Care Centers
Submitted by Island Pacific Systems
At Eye Care Centers of America (ECCA), which operates under the EyeMasters, Visionworks, and several other regional banners, demand forecasting doesn't quite line up with the seasonal needs of apparel, general, grocery, and other segments of retail. In fact, it's more complex. Retailers in other segments could learn something from the ebb and flow of merchandise demand in this business.
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Austin Canoe & Kayak Increases Revenue With Promotional Emails
Submitted by Bronto Software
Austin Canoe & Kayak (ACK) believes their success is the result of "unwavering customer service and a dedication to and love of outdoor exploration." This customer-centric approach has made ACK a trusted brand and go-to source for paddle sports enthusiasts and outdoor adventurers. As ACK has evolved and grown, email has become an important driver of revenue.
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Industry Talk
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Making Real-Time Order Changes Improves Customer Satisfaction
By Bob Johns, associate editor
Facing increased costs associated with order mistakes and changes, R&R Marketing, one of the largest wine and spirits distributors in New Jersey, was challenged with streamlining workflow and cutting costs in its distribution system while still complying with the rigid laws governing alcohol distribution.
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Event Sponsor
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Customer Engagement Technology World
March 28 to 29 | San Francisco
CETW delivers strategic, marketing, and technical business solutions for organizations focused on enhancing their customer engagement programs through digital media such as mobile, self-service, digital signage, digital out-of-home/place-based media, kiosks, and other customer-facing technologies. Use VIP code CET33D to apply for a complimentary conference pass.
Visit www.cetworld.com/vertmarkets for more information.
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Tell Us What You Think
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Please take a few minutes to complete RSR's survey on The State of the Retail Supply Chain.
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Featured Podcast
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| Social Media And The Multichannel CRM Program |
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During part three of our podcast series, CRM And The Multichannel Retailer, MJ Crabbe-Barberis, director of global CRM product marketing at Infor10 CRM Epiphany, talks to Integrated Solutions For Retailers/Retail Solutions Online Associate Editor Erin Harris about the proper ways to use social media as a customer touch point.
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Highlight Event
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February 23 | 2 p.m. EST
Retailers want cost savings. When the infrastructure becomes a burden on the organization in terms of time and money, it may be time to consider an infrastructure overhaul. Join us for this informative webinar, as executives from Mattress Firm and DAVIDsTEA discuss how both retailers changed their business processes by overhauling their infrastructure cost effectively and on deadline.
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RSO Digital Edition
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Integrated Solutions For Retailers is excited to announce the release of its latest version of the magazine's digital edition. The February 2012 edition is the first one that is fully optimized for mobile devices and features the latest technology to speed up page loading times and enhance the reading experience. Enjoy!
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Survey
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Cummins Allison is compiling a state of the industry report on check and currency processing in retail markets, and we're looking for your input. If you're involved in back office management for your retail location(s) we'd like to hear from you.
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