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This Newsletter Is Sponsored By
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Unifying Customer Communications
In today's multichannel environment, taking advantage of transactional communications has become difficult. Organizations are finding new ways to develop consistent messaging, unify content and use rules-based logic to increase relevance. Download the white paper — Effective Strategies For Unifying Customer Communications — and learn how to leverage your unique customer exchanges to stay ahead of the competition.
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Editor's Notebook
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"Customer Centricity" Finally Means Something
By Matt Pillar, editor in chief
What has the "focus on the customer" and "consumer centric" rhetoric of recent years meant without a convergence of all the moving parts necessary to truly build a retail sales organization centered on the consumer, not the sales channel? Click here to read more.
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Featured Integrated Solutions For Retailers Article
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Four Tips For Creating An Effective, Enjoyable Mobile Experience
By Bryce Marshall, director of strategic services, Knotice
Customers today are well connected. Laptop, mobile device, tablet, and more — retailers are in a unique position to provide seamless brand and e-commerce experiences through multiple digital touchpoints, serving their audience regardless of channel.
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Featured Articles
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Converged Network Solutions For Retailers
Submitted by Sprint Retail
Nowhere is there a better case for communication network convergence than in multisite retail. The geographic distribution and volume of knowledge and task-oriented workers across tens, hundreds, or even thousands of stores creates the potential for expensive disparity, redundancy, and thus inefficiency in your enterprise communication infrastructure.
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Creating A Supplier Compliance Program, Part Two
By Mary Kleespies, director, supply chain consulting, DiCentral
Supply chain management is no easy task. Ask Mary is here to help. Part two of this series lists concise and easy-to-follow guidelines on best practices for establishing a supplier compliance program. You can still catch up with part one of the series here.
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Tracking To The Right POD System In Food Distribution
Submitted by Intermec
The food industry is like no other. The distribution process through the supply chain must be timelier, more efficient, and more accurate than nearly any other industry. If that was not enough challenge the food distributors have the daunting task in today's economy of not only complying with food industry regulations, but also efficiently operating large fleets, managing a mobile workforce, and keeping an eye on all important customer service quality.
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Tablet PCs Speed Up, Secure Retail Eyes' Audit Process
Submitted by Motion Computing
In order to eliminate timely paper processes, better serve its on-site auditors, and streamline its overall business, Retail Eyes required a rugged and powerful mobile computing solution that was robust enough for even the harshest and busiest mobile working environments.
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Featured Podcast
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| Multichannel CRM: Challenges With Cross Channel |
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Part two of our three-part podcast series, CRM And The Multichannel Retailer, features MJ Crabbe-Barberis, director of global CRM product marketing at Infor10 CRM Epiphany, detailing the notion of cross-channel cannibalization as she outlines the ways to manage the business challenges related to it. You can still catch up with part one of the series here.
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Upcoming Events
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| RILA Logistics 2012 |
February 19 to 22
Gaylord Texan Resort & Convention Center
Dallas
The program for Logistics 2012 will be organized around five key tracks of strategic importance to today's retail supply chain leaders: Distribution, International Logistics & Sourcing, Multichannel, Supply Chain Management, and Transportation. Learn more.
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| Customer Engagement Tech Engage |
March 28 to 29
Moscone West Convention Center
San Francisco
Roll up your sleeves and get ready to experience the newest technologies and innovative thinking behind some of today's multi-channel campaigns and experiences. Learn more.
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| Aimetis Retail Solutions — Delivering Higher Profits |
January 25 | 1 p.m. EST
This webinar will provide system integrators and end users with an overview of how video management software (VMS) and video analytics can be effectively deployed in retail environments. Learn more.
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