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This Newsletter Is Sponsored By
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QlikTech is a leader in Business Discovery — user-driven Business Intelligence (BI). Its powerful, accessible solution enables intuitive user-driven analysis. QlikView Business Discovery works with existing BI applications and adds new capabilities: insight for everyone, zero-wait analysis, mobility, an app–like model, remixability and reassembly, and a social and collaborative experience. www.qlikview.com/retail.
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Editor's Notebook
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Customer Service — The QVC Way
By Erin Harris, associate editor
QVC is the world's leading video and e-commerce retailer broadcasting live 24 hours a day, 364 days a year. The multimedia retailer is number one in the home shopping space and continues to forge the future of retail through highly-tailored mobile, tablet, and interactive TV experiences. I recently had the pleasure of chatting with John Hunter, executive VP of customer fulfillment services at QVC, about how the multimedia retailer handles customer service in the age of the connected customer.
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Featured Integrated Solutions For Retailers Article
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The Receipt Marketing Rage
By Matt Pillar, editor in chief
What's to gain from receipt marketing and couponing? How difficult is it to get started with receipt-based messaging?
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Featured Articles
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Mobile Retail: The Device Dilemma
Submitted by Direct Source
A funny thing happened when retailers witnessed the smartphone revolution take hold of consumers. Despite a historically conservative approach to new technology adoption, retailers saw the likes of Apple go mobile with smartphones running retail business applications and began clamoring to do the same.
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New Technology Set To Tackle Retail's Rising Employee Theft
Submitted by Tellermate
According to nearly 33% of UK retailers, recent increases in theft by staff due to the effects of the recession have occurred as a result of employees struggling to make ends meet and seeing 'opportunities' at work to steal cash or stock. To support existing UK retail crime prevention measures, cash loss prevention expert Tellermate, recently launched its new range of cash counting products.
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A Supermarket Chain Lets Its Employees Choose Its Latest Handhelds
Submitted by Honeywell
After being in business for 50 years, 34 location, 1200 employee-strong German supermarket chain Minipreis required a refresh of the company's existing estate of mobile computers.
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Tips For Making The Most Of Retail Audits
Submitted by Wren Solutions
In order to prioritize retail initiatives, both LP and operations professionals must have current insights into what is going on across the organization. With stores located in different states, regions or even countries, managers need to consider that each retail location faces different operational challenges, management strengths and weaknesses and economic and demographic environments.
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Industry Talk
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Hyperactive Enthusiasm At NRF
By Bob Johns, associate editor, Integrated Solutions For Retailers magazine
Hyperactive enthusiasm. That is how I describe this year's NRF Big Show in New York. At least 40 appointments, breakfasts, dinners, parties, a user conference, and no sleep over the course of four days could do nothing to put a damper on my experience as I witnessed the sheer vendor enthusiasm on the show floor this year.
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Featured Content
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| Wireless City Gains Company-Wide Access With Video |
| Founded on the fundamental belief that buying wireless devices and services should be a great experience rather than a painful one, Wireless City's number one objective is delivering the highest quality service to its customers.
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| A Smarter Way To Mind The Store |
| In both retail operations and the sales floor, the competition is fierce, and the profit margins are slim. To stay on top, retailers have to seize every advantage they can.
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| Celerant Powers Multichannel Commerce For O.C.C. |
| O.C.C. has operated a brick-and-mortar retail store since 2002, when it moved its original retail operations out of a makeshift store on the heels of its wild international television success. Since that time, Celerant Technology Corp. has helped O.C.C. grow into a 30,000-square-foot destination store at its Newburgh, NY, headquarters, which serves the interest of 200 to 600 tourists and shoppers per day.
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| Ten Valuable Metrics For Successful Supplier Management |
| Stringent global trade and product safety regulations have been increasingly enforced, driving organizations to seek absolute visibility across the supply chain. In efforts to ensure products are delivered on time, on budget, and within compliance, organizations are placing a greater emphasis on building stronger relationships with their suppliers.
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| Browse the content library |
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Upcoming Events
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| Customer Engagement Tech Engage |
March 28 to 29
Moscone West Convention Center
San Francisco
Roll up your sleeves and get ready to experience the newest technologies and innovative thinking behind some of today's multi-channel campaigns and experiences. Learn more.
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| Field Force Conference & Expo |
May 16 to 17
Hilton Lake Buena Vista
Orlando, FL
Our program examines the needs of the field service worker based on the nature of the business processes they are engaged in and will feature three tracks: The Consumer Services Track; the Business-to-Business Track; and the Enterprise Track. Learn more.
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