A New Approach To Workforce Management

May 2012 Integrated Solutions For Retailers

By Erin Harris, associate editor

As workforce management evolves beyond time and attendance, retailers leverage WFM to achieve cost reduction, improve employee relations, and maintain management control.

Retailing success today requires a highly engaged, skilled, and productive workforce — the right people, with the right skills, doing the right things to contribute to the company’s business goals. By developing better workforce management capabilities, including new workforce sourcing strategies that can fill talent gaps and provide a continuous source of innovation and experience, retailers have a greater opportunity to drive high performance by becoming employee-powered organizations. The May 2011 issue of Integrated Solutions For Retailers featured our inaugural special report on workforce management. That report focused on the ways in which retailers are using workforce management to handle time and attendance, onboarding, and more. As mobility, cloud computing, and empowered shoppers reshape the retail technology landscape, retailers are hitting the boardroom to strategize on WFM solutions spending. In this year’s report, we’re focusing on how to take on new approaches to WFM — beyond time and attendance — in order to affect store operations.