An Insider's Take On Innovation

By Matt Pillar, chief editor

We sat down with a pioneer of the retail innovation game to understand where he came from, how he works, and how he got to Neiman Marcus.

Scott Emmons didn’t plan on any of this. He didn’t plan on entertaining a constant flow of interview requests from journalists and trade publication editors and television anchors every time he began tinkering with a new technology. Hell, he didn’t even plan on working in retail technology. Now he’s the head of the Innovation Lab at Neiman Marcus, one of the most iconic brands in retail. Not that Emmons needs any introduction. He’s played this role for the past four years, quite a run for such a fast-lane position, and he’s garnered a lot of attention over the course of his tenure.